Customer Service Insurance
Resume:
Diana Reed
Powell, OH **065
Phone: 614-***-****
Objective: Seeking a position that can utilize my customer service, data-entry, mathematical
and analytical skills.
Skills
• Excellent communication skills
• Proficient with Microsoft Word, Microsoft Internet applications, and Microsoft Outlook
• Knowing Operating Systems: Windows XP, Windows Vista, and Windows 7
Work History
Philadelphia Insurance Company, Dublin, OH
Assistant Underwriter – 2005 to 2010
Assisted Underwriters with customer service and ordered Loss Control Reports etc.
Accurately data entered Insurance risk and exposure information into the computer system to calculate the premiums on New Business, Renewals, and policy changes.
Maintained knowledge of rates, rules and exceptions for individual states and insurance
programs.
Accurately issued policies per the agreed upon terms and conditions set forth by the
Underwriter and Insured.
Maintained knowledge of company workflow, procedures, and products.
Utica National Insurance Company, Columbus, OH
Commercial Rater/Coder - 2003 to 2005
Accurately data entered all risk and exposure information into the computer system to
calculate the premiums on New Business, Renewals, and policy changes.
Maintained a knowledge of rates, rules and exceptions for individual states and insurance
programs.
Accurately issued policies per the agreed upon terms and conditions set forth by the
Underwriter and Insured.
Maintained knowledge of company workflow, procedures, and products.
Vitanet, Columbus, OH
Customer Service Representative – 2002 to 2003
Provided customer service by taking phone calls and processing internet orders for Health &
Fitness supplements and wellness vitamins by data entering information into the computer.
Motorist Insurance Group, Columbus, OH
Commercial Lines Processor – 2001 to 2002
Processed and performed policy coding data entries on Commercial New Business policies as outlined by the Underwriter and Agency Acord applications.
Maintained a knowledge of rates, rules and exceptions for individual states and insurance
programs.
Accurately issued policies per the agreed upon terms and conditions set forth by the
Underwriter and Insured.
Maintained knowledge of company workflow, procedures, and products.
Thomas-Fenner-Woods Agency, Columbus, OH
Claims Customer Service Representative – 2000 to 2001
Provided customer service by taking claim calls and entering the claims data information into the agency computer system.
Farmers Insurance Group, Columbus, OH
Multiple Positions – 1985 – 2000
Commercial Operations Clerical/Training Coordinator
Conducted a review of transactions to determine if specific procedures were being followed
and performed accurately.
Trained personnel in manual rating, coding input, commission adjustments, and various other transactions. Made training recommendations for improvement.
Conducted monthly audits on personnel to ensure that procedures and transactions were
being performed correctly.
Maintained a thorough up-to date working knowledge of commercial systems and procedure guidelines.
Multiple Lines Rater/Commercial Rater
Provided customer service by taking and answering agency calls with regards to policies etc.
Processed and performed policy coding data entries on Commercial New Business policies as outlined by the Underwriter and Agency Acord applications.
Maintained a knowledge of rates, rules and exceptions for individual states and insurance
programs.
Accurately issued policies per the agreed upon terms and conditions set forth by the
Underwriter and Insured.
Maintained knowledge of company workflow, procedures, and products.
Other positions held: Personal Lines Rater/Coder, Quality Control Clerk and Accounts
Receivable Clerk
Education: Associate of Applied Science in Business Management
Columbus State Community College GPA: 3.890
Attended Franklin University
CompUSA Training Center (Word 2000, Excel 2000, PowerPoint 2000)
Completed the Introduction to Property and Liability course offered by the Insurance Institution.
Completed Insurance 21 course offered by the Insurance Institution.
Contact this candidate