Mark Fernands Sales Engineer

MARK FERNANDS

** ******** ****, **-**-Kus, NJ ***23, 201-***-**** / 201-***-****, ************@*****.***

- Sales Engineer -

Highly motivated and self-directed with a proven track record of exceptional sales, relationship-building and negotiation skills

PROFESSIONAL SUMMARY

Successful background in technical management/sales engineer for a wide range of organizations from rapidly growing mid size firms to major global companies (Ernst & Young / Toys R Us). Provide sales and product expertise in the entire sales process, from primary sales contact to pre- and post sales support. Ability to create, influence and drive customer vision. Specializing in Citrix Virtualization Technologies

• Successfully “sold” Citrix virtualization technologies to internal global groups at major Fortune 100 corporations.

• Increased sales of networking products/services by 35% annually for a networking company.

• Provide initiative, insight and leadership to identify and capture new business, as well as develop new business opportunities with existing clients.

• Perform technical needs analysis, educate customers, deliver technical solution presentations, and prepare/conduct evaluations and demonstrations.

• Strong oral and written communication skills with a talent for explaining complex products/projects and speaking cogently about technical matters. Strong business acumen and problem-solving capabilities. Ability to discuss business/technical objectives and map solutions to best fit customer needs. Accustomed to interfacing effectively with senior technical staff, management and business units.

PROFESSIONAL EXPERIENCE

ERNST & YOUNG, SECAUCUS, NJ 2007-2009

Global Relationship Manager / Assistant Director of Innovation Technologies Infrastructure

• Successfully persuade global clients into adopting and budgeting for new technology initiatives, utilizing strong communication, negotiation and problem-solving skills.

• Cultivate and maintain relationships with global groups including local network administrators in planning and implementing network hardware and software initiatives. Promote and support new products/processes/ applications/platforms. Maintain face-to-face contact through travels in the U.S. and Canada, as well as through long-distance interface with countries on a global basis. Work closely with senior country management to executive IT initiatives and strategic plans.

• Evaluate and test infrastructure products with a sales influence recommendation to management, negotiating million dollar “buy-ins.” Research technologies to assess their impact on customers. Conduct demonstrations and PowerPoint presentations.

• Optimize productivity, ensure adherence to defined process and follow up on requests from headquarters and internal customers in a timely manner.

• Manage vendor relationships, software acquisition and maintenance of contracts. Oversaw off-shore and on-shore resources that support various enterprise wide technologies.

Accomplishments

• Desktop Virtualization: Architected and designed a Citrix VDI solution using XenServer and XenDesktop where global users could use a virtual desktop to access centralized programs and files. Architected Citrix Access Gateway appliance for added security.

• Successfully created, chaired and mentored International Peer Group focusing on global Infrastructure projects to unify Ernst and Young staff working together on projects with consistent corporate standards.

• Influenced their decision making process to justify projects, despite limited resources and other budgetary commitments; supported “sales effort” through providing technical guidance and assembling global teams.

• Effectively “sold” and executed the global centralized monitoring solution, personal videoconferencing, WAN acceleration, file transfer solution, defragmentation tool, and IP Address Management Tool.

MARK FERNANDS - 2

Toys R Us, Wayne, New York 1997-2007

Manager of New Technologies/Senior Infrastructure Engineer

• International Workstation Standard: Architected, designed, developed, documented and implemented an international workstation standard with over 5000 thin client terminals and multiple Citrix farms. Virtualized all stores and corporate offices with Citrix Presentation Server utilizing web services to centralize all applications and administration.

• Cultivated and maintained relationships with international corporate offices and users in promoting and implementing new technology and networking standards. Traveled globally to Canada, Australia, and many parts of Europe.

• Provided team leadership in terms of training, hiring and supervising 8 personnel.

• Developed budgets, justified projects; assessed and selected consulting firms.

• Evaluated and tested all new technology implementation.

• Successfully “sold”, managed and executed projects including: international workstation standard, network architecture standard, Windows XP professional standard, Remedy help desk, and Microsoft Management System for head office and 3 countries (France, Canada, and Spain).

TECLAN DATA CORPORATION, GLEN ROCK, NJ 1991-1997

Technical Sales Manager (Sales Engineer)/Network Supervisor

Technical Sales/Marketing

• Achieved sales from $550,000 to $1.5M annually between 1993 and 1996.

• Initiated/executed sales strategies such as promotional advertising and writing copy for products.

Managerial/Network Supervisor

• Designed and built LANs and WANs for Fortune companies with users ranging from 50 to 300 on single and multiple networks. Purchased all network and PC products.

• Increased sales by $1.3 million in the service department through total staff revamping.

EDUCATION

Electronic Technology/Computer Science and Networking - Dover Business College, Paramus, NJ

Cumulative GPA 4.0 - graduated with honors

Business Administration - Bergen Community College, Paramus, NJ

AFFILIATIONS

Citrix, Wyse Technology, Microsoft, HP, Polycom

TECHNICAL SKILLS

Systems/Servers: Windows 2000/2003, MS Exchange, MS SQL Server 2000/2005, Citrix Presentation Server 4.0/4.5, XenDesktop, XenServer, Windows XP/Vista, knowledge of VoIP technology and Video Services.

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