Administrative Assistant Customer Service

JASMIN A. BROWN

**** **** **** ******, *********, Pennsylvania 18466 862-***-**** ***************@*****.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

PROFILE

Highly skilled Administrative Assistant with solid communication, financing, and office management skills. Consistently exceeded customer service expectations. Experienced in producing desired results in a professional and expedient manner. Skilled in developing and implementing standardized office policies and procedures. Thrive as a team player and able to work in stressful situations and fast paced office environment.________________________________________

ADMINSTRATIVE SKILLS

Office and Account Management

Microsoft Office Word, Excel

Finance/Bookkeeping

Written & Oral Communications

Billing & Collections

General Office Skills

Data Entry

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PROFESSIONIAL EXPERIENCE

Greeted visitors and determine whether they should be given access to specific individuals.

Prepared invoices, reports, memos, letters, financial statements and other documents and others documents, using word processing, spreadsheet, database, or presentation software.

Answered phone calls and directed calls to appropriate parties or took messages.

Performed general office duties, such as ordering supplies, maintaining records management database systems and performed basic bookkeeping work.

Filed and retrieved corporate documents, records and reports.

Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees and boards of directors.

Kept records of customer interactions and transactions, recorded details if inquiries, complaints, or comments, as well as actions taken.

Attended meetings to record minutes.

Opened, sorted, and distributed incoming correspondence, including faxes and emails.

Reviewed insurance policy terms to determine whether a particular procedure is covered by insurance.

________________________________________ WORK HISTORY

2011-present Wise Women Center, Essex County College, Newark, NJ

2011-2011 City of East Orange Counsel Campaign, East Orange, NJ (Volunteer)

2008-2011 Amerigroup Community Care, New York, NY

2007-2008 Group Health Inc., New York ,NY

2005-2006 Horizon Blue Cross and Blue Shield, Newark, NJ

2002-2005 EBI/ Biolectron Biomet Company, Parsippany, NJ

1996-2002 Newark Beth Israel Medical Center, Newark, NJ

EDUCATION & PROFESSIONAL DEVELOPMENT

Essex County College Newark, NJ

Business and Accounting Course 24 credits complete

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