Customer Service Representative

TOUSSAINT KODZO EKLOU

**** *. **** **** ***., Chicago, IL 60653

773-***-**** *********@*****.***

Permanent Work Authorization. No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Research and Statistics Professional with a Master’s of Applied Statistics and varied professional experience in statistical methodology ranging from simple linear regression to more complex models, experience in financial management. Seeking a statistician analyst position using advanced knowledge of statistics and strong analytical skills.

Core Competencies

• Linear model &variance components

• Multivariate and mix Model analysis

• ANOVA

• SAS and SPSS

• Regression & cluster analysis

• PC OS, Wolfram Mathematical, Minitab, R+, MS Word, Excel & Access

• Survival data analysis

PROFESSIONAL EXPERIENCE

Loyola University Statistics Department, Chicago, IL Aug 2008 – May 2010

Research Assistant

• Assisted sociology and psychology PhD candidates with statistical data analysis for research projects

• Performed logistic and path analysis using SAS and SPSS

• Modeled, condensed and translated raw data to allow for ease of use and practical application

Friends of the Earth Togo, Lome, Togo June 1996 – March 2004

Community Development NGO, 200+ employees, 3 locations.

Finance Manager,

• Created annual budgets for Friends of the Earth’s microfinance and community development projects

• Maintained general ledger, balance sheets and financial statements in accordance with Generally Accepted Accounting Principles (GAAP)

• Managed staff of 40 people; improved branch loan repayment by 100%

• Took on additional responsibilities; evaluated proposals for commercial and personal loans in conformance with legal and administrative requirements

• Analyzed credit risk of a diverse group of applicants, qualifying approximately 120 projects per year for financing

• Created multi-family and single family business plans and payment schedules

ADDITIONAL WORK EXPERIENCE

GO Parking, Chicago, IL Feb 2005 – June 2007

Customer Service Representative

• Solved client service issues with a focus on maximizing customer satisfaction and repeat business

• Utilized computerized cashier system and reconciled daily accounts, claims and inventory

H&R Block, Chicago IL Dec 2005 – Apr 2006

Tax/Customer Service Specialist

• Welcomed clients and answered questions in person and over the phone; addressed 50+ tax inquiries per day and processed approximately 300 returns during the 2005 tax season

• Coordinated appointments for individuals and small businesses; used proprietary software to complete appropriate client filings (e.g. 1040, 1040EZ)

EDUCATION

Master of Sciences in Applied Statistics, 2010

Loyola University Graduate School of Mathematics and Statistics, Chicago, IL

Coursework includes: Probability and Statistics, Categorical Data Analysis, Regression Analysis, Advanced Biostatistics, Sampling Methods and Bioinformatics

MBA in Accounting and Finance, 1996

University of Benin, Lome, Togo

CERTIFICATIONS

Tax Preparer Certificate, H & R BLOCK, Chicago, IL, December 2006

Loan Processor & Loan Officer, Truman College, Chicago

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