Customer Service Engineer

Andrew Tadrous

U.S. Citizen

*** * ****** *** **, Monrovia, CA 91016

562-***-****

*********@***.***

Education: California State of Polytechnic University, Pomona

Bachelor of Science in Mechanical Engineering, June 2012

Relevant Courses: Material Strengths Machine Design Heat Transfer

Fluid Mechanics Dynamics Thermal Design Controls Noise and Acoustics

Finite Element Analysis – including structural analysis of Truss Systems

Materials Science –including research on engine turbines and their high-temperature performance and corrosion resistance.

-Each involving research, design projects, and hands on learning

Projects:

•Designed a pliers-sorter machine using solid works.

•Managed and helped design an RC-like car that had to withstand several obstacles

•Worked on designing a wench system including all minor and major parts.

•Worked on piping systems including the flow rates and head losses in each pipe-line

•Did Flow analysis on piping networks of the town of Carrey.

•Designed heat exchangers and that will fit in the fluids lab in cal poly Pomona

• Worked on regulating flow using stamp plot and a circuit board.

•Worked in HVAC design. Assigned chiller system for Chaffey College.

Chaffey College

My part in this project was to estimate the heat load using Trace 700. Select HVAC system, design air distribution through variable air volume system. Design hot and chilled water system and ventilation system. Size and house ducts in designated spots

Employment:

08/15/2012 – 9/26/2012 West America Corp.

Quantity Surveyor, San Diego, CA

• Worked on Invitation Homes project.

• Foreclosed homes surveying:

o 2000+ homes to be renovated for rent and eventually sold back in the market. Surveyed the homes, marked down the areas where renovations are needed and estimated the cost of fixing including labor and material according to an agreed unit price.

Employment:

03/2006- 07/2007 Vanguard Car Rent

Manager, Newport Beach, CA

• Managed a fleet of 2000 rental cars

• Led teams in establishing new methods to meet customer’s needs and satisfaction.

• Trained rental agents to learn what the customers’ needs are and help the customers with their selection process. This helped increase sales by 10%.

• Resolved customer service issues leaving the customer very satisfied with the service.

12/2005- 03/2006 Y&M Construction

Engineer Assistant, Los Angeles, CA

• Performed Job-Walks.

• Performed online and newspaper search for construction jobs.

• Prepared bid documents and follow-up addendums.

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Skills/ Qualifications:

Microsoft Office(Strong) Solid Works(Medium) Visual Basic(Beginner)

Trace 700(Medium) FEA/FEMAP(Beginner) MicroStation(Medium)

MatLab Analysis(Medium) Xactmate (Beginner)

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