Customer Service Manager

To Whom It May Concern:

RE: Office Manager Position

Dear Hiring Personnel:

My office experience and management skills are surpassed only by my enthusiasm to effectively meet the challenges before me. Currently, I am seeking a position that I can apply my experience and knowledge as well as gaining further experience and knowledge. The enclosed résumé reflects a dynamic achiever eager to put knowledge and expertise to work in an environment where performance affects the bottom line, and you will see I have experience and meet the requirements in what this position entails.

As you will discover, I am a highly capable individual with over 10 years of exemplary customer service, office, and administration experience. I’ve worked for several companies in which I quickly trained and advanced through the ranks. A management style that incorporates motivation through positive feedback and support plus straightforwardness and open communication that build trust and fairness precedes me. Additionally, the following personal characteristics would benefit any employer:

• Strong belief in company loyalty and professional integrity support a superior work ethic

• Logical thinking and ability to determine overall picture aid in making decisions and solving problems

• A strong leadership model and positive attitude motivate others to higher levels of performance

• Ability to effectively delegate and monitor employees and tasks simultaneously increases efficiency

• Follow-up and follow-through ensure positive outcomes

• Detail oriented with excellent communication, strategizing, planning, and organizational skills

• Friendly, personable, great sense of humor, upbeat yet professional demeanor, enhances peer, employee, and customer relations

Thank you for your time and consideration.

Sincerely,

Stephanie Bautista

Enclosure: Résumé

Stephanie Bautista

2738 Hyans Street Los Angeles, CA 90026 805-***-**** **************@*****.***

Qualifications Summary

Management/Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and outgoing; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include and not limited to:

• Customer Service & Relations

• Marketing/Sales & Networking

• Microsoft Windows Operations

• Filing & Data Archiving

• General Accounting

• Payroll & Billing

• Office Equipment Operation

• Scheduling/Calendaring

• Problem Solving

Professional Experience

Management & Supervision

Oversaw all Business Office Operations of a 124 bed Skilled Nursing/Sub-acute facility. Obtained authorizations from doctors and Health Insurance companies, verified patient eligibility (E-TARs), billed and prompted payment from Medicare, Medicaid, Commercial Insurance, and Private Pay, in a timely manner. Updated and followed through with claims, adjustments, and closed accounts. Handled and maintained resident trust accounts. Maintained accurate facility census data and billing files. Typed and managed reports such as memos, reports, letters, and spreadsheets for the facility. Recorded charges and adjustments to resident accounts. Made sure resident accounts were paid and up to date using ledger and aging reports. Organized month end closing. Maintained knowledge of nursing facility billing regulations, HIPAA regulations, State Policies and Procedures. Assisted with payroll. Delegated and assigned duties to staff, making sure tasks were being executed properly and efficiently.

Administrative Support

As Administrative assistant, I performed administrative and secretarial support functions to the Administrator of a Skilled Nursing/Sub-acute facility, Medical Spa, and Probate Services. Coordinated and managed multiple priorities and projects for all departments. Assisted with marketing strategies. Provided discrete secretarial and reception services; acted as a liaison between residents, family members, department staff, and corporate headquarters. Scheduled appointments as well as travel arrangements and maintained accurate, up-to-date confidential resident and employee files. Assisted other departments with Medical Records, Internet research, marketing, A/P and A/R, and payroll; calculated, requested and issued checks to employees. Investigated and resolved billing, and authorization problems. Trained and supervised new staff. Quickly promoted to Business Office Manager.

Customer Service & Reception

Provided exemplary customer service by greeting customers directly and over the phone in an upbeat professional manner. Answered questions, concerns and directed customers or vendors to appropriate departments. Managed calendars and scheduling appointments for customers and staff. Handled and accounted money from sales, service, and parts department Acted as communication liaison among our customers, service department, parts department, and sales department. General Office duties included handling busy switchboard, handled and accounted money from sales, service, and parts department, invoiced vehicle and parts R.O.’s. Maintained and organized customer files. Processed warranty claims in a timely manner. Reconciled warranty receivables with payment through the appropriate accounting schedule. Reviewed each claim for correct coding and clarified any concerns. Provided feedback to Service Manager regarding status of warranty claims.

Accounting & Bookkeeping

As the Business Services Accounting Assistant, I assisted in the processing of accounts payable and accounts receivable functions. Reconciled accounts against source documents. Proficient in Quicken. Kept general financial and statistical record activities. Answered questions from students, employees, and vendors. Maintained records through filing, retrieval, retention, storage, coding, updating and purging. inputting of invoices and purchase orders into PeolpleSoft System and dispersing to appropriate departments and vendor. Updated files and reconciled to General Ledger. Traced missing support documents, posted payments and expenditures to the proper accounts. Received, processed, and recorded requests for payments for services. Verified calculations, vendors and account numbers, signature authority, codes, and encumbrance status. In my current position as a bookkeeper I keep track and record all financial transactions for over 30 clients. I reconcile and balance all accounts and compile reports to show monthly statistics of expenditures, accounts payable and receivable, profit and loss, and other items pertinent to a specific client. Other tasks include account auditing, tax preparation, and collections.

Loan Reviewing & Processing

Worked with a team of Loan Specialists to monitor loan packages from submission to funding. Maintained database of contact information for brokers, Title Companies, and other regular contacts. Reviewed loan documents double checking for appropriate information and signatures being filled out; fixed or marked and notified errors, then input that information in the system where typing speed and accuracy was vital. Maintained a 36 loan input per shift.

I assisted other Loan Officers, Underwriters and Brokers in preparing, processing, and maintaining loan documents and files. Gathered, verified, and audited documents in a discrete manner for accuracy, completeness, and compliance. Reviewed and resolved problem issues on loan application with Loan Representatives. Acted as communication liaison among all parties involved with the loan transaction.

Pertinent Skills

Proficient with PC and Macintosh Computers in Windows 97, 2000, and XP, Microsoft Applications: Word, Excel, PowerPoint, Access; Quicken, Quickbooks, Outlook, Publisher; PeopleSoft, Adobe Photoshop, Web Navigation, Internet Research, Data Entry, Typing Speed at 55 WPM, and 10 Key. Knowledge of troubleshooting computers, software, and office equipment.

Employment History

Office Manager/Bookkeeper/Executive Assistant, Probate Services, Oxnard, CA

Administrative Assistant, Rejuvenais Medical Spa, Ventura, CA

Accounting Assistant, Cal State Northridge, Northridge, CA

Collateral Analyst, Countrywide/Act-1, West Hills, CA

Office Assistant/Fitness Advisor, Mavericks Sports Club, Ventura, CA

Receptionist/Cashier/Warranty Administrator, Todey Linclon Mercury Mazda, Oxnard, CA

Business Office Manager/Administrator Assistant, Garden Grove, CA

Office Assistant/Loan Processor, Tustin, CA

Receptionist/Cashier, Robertson’s Palmdale Honda, Palmdale, CA

Education

Azusa Pacific University

Major- Organizational Leadership

California State Northridge

Major-Kinesiology

Ventura Community College

Major-Liberal Studies Concentration in Business Administration

ISSA

Certified Personal Trainer

Certified Sports Nutritionist

Community Involvement

Being a tutor for School on Wheels has been the most rewarding experience. For at least one hour a week, not only do I tutor and assist children in their reading and schoolwork, but I also help connect parents to one of our two main offices where they receive help in filling out the necessary paperwork for school. I also assist parents in gathering records such as birth certificates, immunization records and transfer papers from previous schools. Education is the key to our country's future. Education is basic for any child to have hope and a chance for success. The homeless child is no exception. I give my knowledge and time to support the educational needs of homeless children who struggle daily in accomplishing their number one job as a child: learning.

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