Customer Service Sales
Resume:
DONNA D. BROWN
KRUM, TEXAS 76249
***********@*****.***
Objective
A gifted Customer Service Representative with huge experience in performing office support duties which involve providing information to the public, receiving payments, addressing customer complaints, and performing other duties as required.
Qualifications
More than five years experience in related field.
Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage.
Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.
Immense ability to type accurately at a rate of 40 w.p.m.; use of 10-key calculator by touch; interact tactfully and effectively with members of the public, co-workers and managers
Strong ability to interpret, apply and explain applicable, policies and procedures; research information and solve customer service issues that may arise.
Exceptional ability to enter data accurately and efficiently into appropriate data system; make accurate arithmetic calculations and maintain accurate records and files.
Uncommon ability to understand and carry out written and oral instructions; perform detailed clerical work and maintain attention to detail despite frequent interruptions.
Immense ability to establish and maintain effective working relationships with those contacted in the course of the work.
Education
North Central Texas College
‘03-’04 Major Criminal Justice
GPA 3.78
Relevant Experience
‘99-’02
Verizon Wireless Messaging
Assisted customers via telephone with telephone activations
Account inquires such as billing, extensions etc..
Customer resolutions
Fwss billing systems
Sales
‘03-’06
Xerox Corp
Assisted customers with troubleshooting
Sales
Consistently exceeded sales quota
Product upgrades
Within 6 months, promoted to verifications dept
Other Experience
Den- Tex Flooring (Self employed) ‘06- current
Janitorial Service
References Available Upon Request
Contact this candidate