Administrative Assistant Customer Service
Resume:
Karen E. Marshall
Hackensack, New Jersey 07601
E-Mail Address: ***************@*****.***
Telephone: Home 201-***-****; Cell 201-***-****
Objective: Seeking an Administrative Assistant position within a corporate
structure where education, experience, and accomplishments that
would be beneficial to your organization.
Professional
Experience:
Adecco Temporary Services - Hackensack, NJ
2008 - Present
Administrative Assistant
. Worked for United Water as an Administrative Assistant in the New
Business Department. Responsibilities included various duties
such as performing follow up to check status of projects.
Assigned, gathered and analyzed information needed by other
departments. The ability to execute, set, and meets priorities
as well as general administrative duties.
Tranzact - Fort Lee, NJ
2005 - 2008
Account Manager
. Worked in the Fulfillment Department for the Director of
Marketing Research to resolve customer issues and accounts.
Activated, captured and shipped out telephones to each vendor as
well as to resolving technical issues. Provided adminstrative
support within the company for various departments offering
secretarial support.
Ultimate Staffing Agency - Baltimore, MD
2003 - 2005
Administrative Assistant
. Follow up on various assignments utilizing my administrative
skills in telecommunications, medical field, and learning centers
for disabled children such as typing, filing, special projects
upon request. Most assignments were long-term assignments and/or
temporary to hire.
ATT Wireless Services - Paramus, NJ
1994 - 2002
Customer Lead Administrative Support
. Executed and demonstrated outstanding quality customer service
with a strong emphasis on one-call resolutions.
. Provided back up support for the marketing liaison and assisted
with marketing presentation updates.
. Generated back up support to the supervisors as a tenured
representative within the department, which consist of 14
representatives.
. Performed Quality Checks, observed calls, attended technical
escalations, online customer support calibration, Go the Distance
and Calling Plan Training.
. Recipient of best in Wireless Certificate.
Konner & Company, P.C. - Englewood, NJ
1992 - 1994
Administrative Assistant
. Established and interfaced with all levels of professional staff
and firm clientele, which consist of eight (8) Certified Public
Accountants, Vice President, and President of the company.
. Proofread financial statements.
. Reorganized, filed, and maintained professional tax of accounting
library on a daily basis.
. Assembled and arranged special projects upon request, such as
traveling arrangements, scheduling appointments, typing reports,
proposals, financial statements, as well as general secretarial
duties.
United Jersey Bank - Hackensack, NJ
1987 - 1992
Administrative Assistant
. Assisted corporate banking officers in presentation and processing
of documentation.
. Facilitate in compilation and preparation of routine and special
management reporting.
. Researched and resolved customer problems consisting of bank
errors.
. Managed accounts over one million dollars in the Asset Based
Lending Department of companies who lack capital worth.
Karen E. Marshall
340 Hudson Street - Apt #22
Hackensack, New Jersey 07601
E-Mail Address: ***************@*****.***
Telephone: Home 201-***-****; Cell 201-***-****
Summary of
Skills:
. Excellent organizational ability
. Strong management skills under deadline pressure
. Talented problem solver
. Skilled in creating rapport with clients
. Team Player
. Self starter
Education: Bergen Community College - GPA 3.8
Hackensack, NJ
Microsoft Applications Specialist - 12/09
The Cittone Institute - GPA 3.8
Paramus, NJ
Software Applications Specialist Certificate
Berkeley College - GPA 3.8
Ridgewood, NJ
A.M. Degree, Business Administration
Technical Microsoft Word 2007 Microsoft
Outlook 2007
Skills: Microsoft Excel 2007 Microsoft
PowerPoint 2007
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