Customer Service Training

Amanda Banks

*** *. *** ******, ***. 21-484-***-****

Allentown, PA 18101 ************@*****.***

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Word, PowerPoint and Excel

Excellent customer service, communication and problem solving skills

Positive work attitude, cooperative and quick learner

Dependable, hard worker meets goals and deadlines

EXPERIENCE

Outbound Packing, I.S.S. Amazon, Allentown,pa 2010-present

Scan, packing and taping items

Maintain clean work space

Assembler, Berks & Beyond, Allentown, PA 2010-2010

Operated machinery used in the production process, and assisted machine operators

Rotated through all the tasks required in a particular production process

Marked, labeled, tag containers, and products, using marking tools

Assembled, lined, pad cartons, crates, and containers, using hand tools

Sealed containers or materials, using glues, fasteners, and hand tools

Swept and cleaned work areas

Cashier, CVS Pharmacy, Allentown, PA 2008-2009

Received payment by cash, check, credit cards, vouchers, or automatic debits

Issued receipts, refunds, credits, or changed due to customers

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Greeted customers entering establishments

Maintained clean and orderly checkout areas

Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners

Issued trading stamps, and redeemed food stamps and coupons

Resolved customer complaints, answered customers' questions, and provided information on procedures or policies

EDUCATION

Lehigh Carbon Community College, Allentown, PA 2009-2010

Obtained GED

TRAINING

CareerLink, Allentown, PA 2010

Training in the current labor market trends and effective employment techniques.

Contact this candidate