Administrative Assistant Customer Service

Melissa C. Lawson

Cell: 414-***-**** | Email: *****.******@*****.***

COMMUNICATIONS PROFESSIONAL

Seeking Career in Communications: A polished professional with advanced

business writing, editing and proofreading ability. Creative thinker who

is a team player, results-driven and strong leader offering 16 years of

experience creating communication tools. Recently acquired a Masters of

Business Administration degree.

Key Experience

|Strong Writer, Editor, Proofreader |Social Media |Events Management |

|Relationship Builder |Creative Thinker |Office Management |

|Excellent Organization/ Attention to|Project Management |MS Office Suite |

|Detail | | |

PROFESSIONAL EXPERIENCE

Johnson Controls, Inc., Milwaukee, WI

Sr. Executive Assistant 2/06 - Present

Manage the office of Diversity and Public Affairs; work with direct reports

and program leaders across organizational lines in resolving departmental

issues

. Partner with Senior Executive to identify strategies to improve the

dissemination of information for a variety of audiences. Write, edit,

organize and produce a variety of correspondence, presentations,

factsheets, talking points, newsletters; field inquires, review

requisitions, and make recommendations.

. Research and analyze industry trends /news to develop various internal

/external communications, analyze budget / variances and present

financials at monthly staff meetings, process invoices for payment,

process VP's expense reports, order department cell phones and monitor

contractual agreements for future ordering

. Community Relations: Build relationships with employees, senior

officials and community leaders, provide leadership guidance and

direction to subordinate staff

. Event Management: Manage logistical planning such as site selection,

meeting setup, food and beverage needs, AV necessities, IT

requirements, maintain high level of customer service, travel to and

oversee event/meeting

. Serves as a liaison between the VP and his direct reports, employees

and philanthropic organization such as United Way, United Performing

Arts Fund, and United Negro College Fund

Northwestern Mutual, Milwaukee, WI

Administrative Assistant II, 3/01 -2/06

Provide support to four (4) Directors. Managed sensitive and confidential

information with discretion, manage calendars, and maintained all travel

itineraries, answered phones and responded to email, mail, filing, and

draft correspondence.

. Processed expenses reports for reimbursement, knowledgeable of company

policies and issues, file, maintained / update Outlook database,

prepared presentations, memos, letters using Microsoft Word, Excel,

and PowerPoint software.

Enterprise of America, Milwaukee, WI

Administrative Assistant, 7/99 -3/01

Provided support to the President and Vice President of Operations,

calendar management, arranged travel /hotel accommodations, answered phones

and responded inquires, email, mail, filing, drafting correspondence,

expense reports, event management, and ordering office supplies.

Ebert Insurance Group, Milwaukee, WI

Administrative Assistant, 3/98 - 7/99

First point of contact when you enter the office, greeted all visitors and

determined their access, answered phones, filing, created proposals,

expense reports, ordered office supplies.

Thomas Motors, Atlanta, GA

Office Manager 4/96 - 3/98

Interviewed, hired, trained employees, supervised three (3) direct reports,

prepared work schedules, assigned and monitored work, conducted performance

appraisals, event management; Customer Relations Advocate: addressed

complaints, crisis management and resolved conflicts.

Secretary 2/94 - 4/96,

Supported General Manger with all administrative detail such as, drafting

correspondence, preparing reports, responding to calls, scheduling

meetings, mail, taking minutes, event management, developed training

material and order office supplies

Receptionist 1/92 - 2/94

Greeted and welcomed customers, addressed their needs, operated a multi-

line switchboard, filing, copying, and typing correspondence as needed.

EDUCATION

University of Phoenix, Milwaukee, WI

Masters of Business Administration, March 2012

Concordia University, Milwaukee, WI

Bachelor of Arts - Business Administration & Communications, December 2007

VOLUNTEER

First Sight, Milwaukee, WI Communications Consultant, 2008 -

Present

Design communications strategies to improve the dissemination of

information. Developed and implement communication plans, job

descriptions, factsheets, newsletters and web content development, social

media, event management and budgets, supervise volunteers.

Christ the King Baptist Church, Milwaukee, WI Communications Manager,

2007-Present

Develop a communication plan to inform and improve the dissemination of

information with staff and congregation, write, edit and produce weekly

announcements. Power Points, social media.

COMMUNITY INVOLVEMENT

United Way (2006 to Present)

United Negro College Fund (2006 to Present)

United Performing Arts Fund (2006 to Present)

University of Phoenix - Graduate Speaker (2010 to 2012)

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