Quality Assurance

Shajada Mamun

Cell: 917-***-****

Email: *******@*****.***

**** ******* ***, ********, **, 11208.

Objective: Proactive and result oriented professional with 6+ years of IT experience in SDLC including Analysis, Testing, Implementation, Manual and Automated Quality Assurance testing of Client/Server, Web applications on a diverse range of IT projects, seeking a position of Software Test Analyst/ Automation Engineer.

Professional Summary

• Successfully implemented Business Process models, Requirement gathering and requirement analysis in mid to large size projects.

• Experience in complex technologies with good understanding of various technological platforms, Application servers and Data base concepts.

• Participated in all aspects of QA life-cycle including process and priority planning, requirements and design walkthroughs and tests, creation of test data, test plan and test strategies, creating and executing functional plus security tests, defect change management, and deployment.

• Peer Reviews/Code walkthroughs done for SRS, Design, Quality Center Case artifacts and Source code

• Proficient in Static testing, Black box testing, Localization testing and J2EE application on Cluster Environment.

• Experienced in development of Quality Center Plans, writing Quality Center Cases and generating Quality Center Scripts based on functional requirements document and business requirements document

• Experienced in performing Functional Testing , Integration Testing , Regression Testing, User Acceptance Testing (UAT) and Black box testing

• Proficient in creating Quality Center Scripts using HP Interactive Functional Tools such as Quick Quality Center Professional.

• Skilled in using HP's Quality Center Management tool Quality Center for Quality Center Planning, Requirements Management, Defect Tracking and Reporting.

• Proficient in developing test plan and responsible for implementation of test cases for QTP scripts from the scratch.

• Experienced in Backend Testing using SQL for data integrity

• Tested the entire functionality of the application on different browsers and operating systems and application servers.

• Strong skills in Back end testing using complex SQL Queries on tables. Excellent troubleshooting skills in technical issues.

• Interacted with developers, team lead and team members to resolve issues

• Possess strong communication, presentation and interpersonal skills with ability to co-

• ordinate activities and work in team environment to meet the deliverables

Technical Skills

Operating System Windows 95/98/NT/2K/2K3, AIX 5.3, Solaris 9

Application Servers WebLogic, WebSphere, JBoss, SunOne and SAP Web Application Server

Languages C,C++,PL/SQL,SQL

Databases Oracle, MS Access and MSSQL Server 2005

Testing Tools Quality Center, Quick Test Pro (QTP), WinRunner,

Defect Tracking Tool Rational ClearQuest, Bugzilla,Quality Center, PVCS

GUI/Tools MS Access, Visio, Word, Excel, Projects, Outlook Ex.

Web Technologies HTML, XML and VB Script

Education

EDUCATION : Bachelor of Science, Business, Management and Finance,

Brooklyn College/CUNY Brooklyn, NY

Overall GPA: 3.28

Professional Experience

Internal Revenue Service (IRS), Washington, DC

Software Test Analyst April 2010 – Present

Responsibilities:

• Involved in manual testing and automated testing.

• Interacted closely with the QA lead in formulating the Quality Center Plan and planning the test-schedule.

• Created test cases for manual testing that included inputs, actions and expected result

• Participated in User Acceptance Testing.

• Performed Black Box , System Testing , Security Testing, Integration Testing to check the functionality of the application.

• Tested the website for security against unauthorized users and unauthorized data access for Single Sign On functionality.

• Interacted with Developers and System Analysts to understand the severity of the defects and assigned priorities accordingly to perform Regression Testing.

• Reviewed the final test report to make sure that all the requirements in the Traceability Matrix has been tested.

• Worked on production support service tickets and project enhancements for Enterprise Integration project.

• Wrote Business Requirements, Technical Specifications and testing requirements through which summarize the scope of testing by generating comprehensive testing strategies to ensure business solutions were developed.

• Identified, documented, and communicated gaps in requirements specifications, design documents, and review Change Management requests.

• Identified and created complex test data to generate test cases and test scripts using technical specification and based on used cases, requirements and mapping documents.

• Created and executed manual and automated script test cases using BPT.

• Execute SQL statements against database to verify successful population of data from front-end to backend.

• Performed Screen validation testing, Smoke test, Regression testing, System Integration testing, GUI testing, UAT (User Acceptance) testing and End-to-End testing.

• Communicated and reviewed status with offshore team, Log and assist in all the issues and escalate critical issues to management group.

• Developed Automated Test Scripts by using QTP for object repository creation and maintenance, Step Generator, Synchronization and Actions.

• Enhanced QTP Scripts by using various Checkpoints, Regular Expressions, Recovery Scenarios, Optional Steps and Parameterization.

• Used Descriptive Programming and maintained local and global object repository in QTP.

• Developed Automation Framework like Data Driven, Keyword Driven and Modularity Driven in QTP.

• Created automated test scripts for Excel by using VB Code and execute them.

• Used Environmental Variables, Driver Script and Utility Functions in QTP.

• Implemented the Regular Expressions in GUI maps to run the tests in System Test, Integration Test, UAT.

• Customized scripts for error detection and recovery.

• Involved in developing LoadRunner Scripts using HTTP/HTML protocol of Virtual User Generator (VUGen).

• Used Rendezvous point to better control and generate peak load on the server there by stressing it, and measuring its performance in LoadRunner.

• Analyzed results Using LoadRunner Analysis tool and reported the bottlenecks for various scenarios.

• Arranged bug scrub meetings with dev and business to check the status and expedite the process of deployment and re-testing the fixes in order to meet the deadlines.

• Provided post-deployment support by monitoring and analyzing application logs to identify any undesired behavior.

• Wrote, tracked, classified defects and check thoroughly as no new issue results from fixed defects by performing defect regression tests.

• Participated in requirements reviews, design reviews, code reviews, test plan reviews. Directly interact with developers and business analyst in solving issues.

• In the process of testing the product, SCRUM flavor of Agile methodology is used to report the status, HP QUALITY CENTER is used for managing and controlling testing process, and for tracking production service tickets and enhancements.

Environment: LoadRunner, QTP, Quality Center, Java, JSP, JavaScript, JUNIT, VBScript, XML, HTML, DHTML, EXCEL, SQL, PL/SQL, XML, HTML, VTS, SOA, WebServices, XML Marker, Putty, Winscp, Wireshark, WebSphere(WAS), IBM HTTP Server(IHS), Unix and Windows.

Department of Information Technology and Telecommunications (DoITT), NY, NY

QA Analyst Dec 2007 – March 2010

Responsibilities:

• Responsible for various activities like creating test plan, test case design, writing manual test cases, reviews, preparation of test data, test case execution, defect management including logging and tracking defects and traceability during test cycles.

• Responsible for creating Traceability Matrix.

• Participated in Requirements and Design review meetings.

• Understood the Requirements and Design Documents for writing Quality Center cases.

• Conducting Quality Center Package review meeting with Developers and Product Support.

• Coordinated with the offshore team.

• Set up Quality Center environment, which involves activities like installing builds, creating or updating database tables as well as loading or creating test data.

• Performed Smoke Testing of the product.

• Testing the functionalities of the system and capturing test results.

• Conducted Regression Testing of the product.

• Raised and tracked defects and managing the defect cycle.

• Interacted with stakeholders during testing. Isolated bottlenecks at different levels and suggesting tune-up methodologies.

• Created Automation frameworks and standards for the team.

• Created re-usable Templates in Quality Center.

• Wrote SQL queries for back-end testing and validation of data. Depending on the Application, SQL was written either for Oracle DB or Tandem DB.

• Worked with Development and Product Support to simulate realistic production scenarios for load and stress testing.

• Conducted weekly walkthrough on testing progress and providing daily status update to the management.

• Worked with Automation team to automate Regression Suite.

• Maintained and executed Automation Script using QTP and Quality Center.

• End-to-End traceability with all engineering objects.

• Conducted sign-off on a release and getting Director’s approval.

Environment: LoadRunner, QTP, Quality Center, Java, JSP, JavaScript, JUNIT, VBScript J2EE, Sun Application Server, XML, JDBC, Log4j, JSP, JSF, SOA, Windows XP, TOAD, Oracle, Oracle Applications, SQL Server HTML, JavaScript, Perl, CSS, CVS, Clear Quest, Eclipse IDE, PVCS and HP ITG.

Pfizer, Morris Plains, NJ

Software Test Engineer Feb 2005 – Nov 2007

Responsibilities:

• Wrote test cases and Quality Center Scenarios using business requirements

• Performed Functional Testing and Integration Testing using the test plan and test cases

• Performed back end database testing using SQL queries

• Used Quality Center to log testing defects and issues and report to the development team

• Performed Regression Testing, Smoke testing, System Integration Testing, User Acceptance Testing(UAT).

• Worked as a Quality Center Lead, coordinating software testing activities across projects.

• Supervised other Quality Center Engineers as well as plan and conducted complex software testing assignments requiring a high degree of technical competence.

• Was responsible for the generation of system test specifications and test plans, design of test cases and test scripts, and overall test execution on medium to large scale implementation projects.

• Responsible for working with various Technical Leads and Project Managers to insure that testing tasks are completed on time and within budget.

• Worked to insure that quality assurance processes are developed and consistently applied across projects.

• Performed other reasonable and related duties.

• Responsibilities included improving and maintaining build automation for continuous integration, recommending, supporting and extending build and release tools and processes for a fast moving development organization, and participating in the various testing phases of software development.

Environment: Windows NT, Sun Solaris, HP-UX, IBM AIX, Java, Oracle, MS-SQL Server, FileNet P8 Suite, FileNet Records Manager, Web Logic, Web Sphere, Jobs, TomCat , ASP.net, HTML, XML, JavaScript, SQL Server and TestDirector

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