SAP Trainer

PERSONAL INFORMATION

NAME: John Stephen

SURNAME Barnard

AGE: 24

IDENTIFICATION NUMBER: 851**********

NATIONALITY: South African

SEX: Male

MARITAL STATUS: Married

HOME LANGUAGE: English

OTHER LANGUAGES: Afrikaans (Speak, Read and Write)

DRIVER’S LICENSE: Code – 08

CRIMINAL OFFENSES: None

HEALTH: Excellent

ADDRESS 13 Capricorn Str.

Van Riebeeckpark

Kempton Park

1619

TELEPHONE NUMBER (WORK): N/A

CELLULAR NUMBER: +277*-***-****

I SKILLS ANALYSIS

SAP Experience: SAP R/3 4.6 ; 4.7 and ERP; (ECC 6.0)

Non-SAP Experience:

 Microsoft Office

 Pastel (Sales)

 Windows NT

 Windows 2000

 Windows XP

 Windows Vista

 OASIS Logistics Software

 BMC Software

 RWD U-Perform

Business Proficiency

 Management and execution of settlements

 Banking function

 Sales function

 Supervisory functions

 Training and development

Strengths:

 I am a very lively type of person with great people skills.

 I take great pride in my work.

 I am a team player with technical ability, which allows me to deliver a high standard of work.

 Up for any challenge or deadline.

II ACADEMIC QUALIFICATIONS

QUALIFICATION & SUBJECTS INSTITUTION YEAR

Matric Pietersburg High School 2003

Introduction to Marketing Management Unisa 2006

Customer Service Management (NQF 6) Unisa 2007

BCOM Marketing Management Unisa Current

SAP SD Certified Consultant/Associate ECC 6.0 - EHP4 (Cert ID: 000*******) SAP Africa – Woodmead 2009

III COURSES ATTENDED

COURSE & SUBJECTS

SAP Courses (In-house Training)

SD Billing (in house training )

SD Pricing (in house training)

SD Sales (in house training)

SD Shipping and transportation (in house training)

SAP Overview (in house training)

SAP Courses (Formal Training)

SAP 01 (SAP Africa)

SAP Solution Manager (SAP Africa)

SAP Business Objects (Xcelsius & Web Intelligence) - (SAP Africa)

SAP SD Academy (SAP Africa)

Other Courses

Microsoft Office User Specialist (in house training)

Supervisory skills & Leadership (in house training)

HACAP Health & Safety Representative (in house training)

BCP Training – SAP down plan (in house training)

IV EMPLOYMENT SUMMARY

NO DATES COMPANY POSITION

01 August 2009 – Current Blue Pencil Consulting Pty (Ltd) Sap SD Consultant, Trainer, Support Consultant and Documentation Specialist (Permanent)

02 February 2009 – June 2009 Blue Pencil Consulting Pty (Ltd) Sap Trainer and Support Consultant (Contract)

03 March 2008 – January 2009 African Spirit Consulting SAP Trainer & Support Consultant (Contract)

04 August 2007 – February 2008 U-Quip Sales Executive

05 April 2007 – July 2007 Coca-Cola Fortune Pty (Ltd) Road show Co-ordinator

06 November 2005 – March 2007 Coca-Cola Fortune Pty (Ltd) Settlement Clerk

07 June 2004 – October 2005 Power Tools Sales Executive

V SKILLS SUMMARY

01 Blue Pencil Consulting Pty (Ltd)

Position: SAP SD Consultant, Trainer, Support Consultant and Documentation Specialist

Date: August 2009 – Current

 Blue Pencil Consulting Pty (Ltd) – August ’09 – Current

Responsibilities:

 SAP SCM (Supply Chain Management) Instructor at SAP Africa offices in JHB (Woodmead)

 Training of SAP Sales & Distribution Academy courses as well as short courses in Supply Chain Management area in South Africa and partners abroad

 Short courses include (Sales Order Management/Order Fulfilment, Logistics Execution, Warehouse Management, Shipping and Transportation Processing, Pricing, Billing etc)

 Training of Solution Manager Academies and SAP01 Introduction & Overview Courses

 Assisting on various projects with training and documentation as well as configuration and testing

 Projects:

1. Project Connect – South African Breweries Pty (Ltd) [Mar – Sep ‘10]

SAP CRM Implementation (Customer Relationship Management)

 Documentation of CRM training material

 End user training for Customer Interaction Centre agents and managers

 Set up of training environment and data testing

 Quality Assurance of Training documentation

 Documentation of all training Assessments

 Documenting & Implementation of BCP (Business Continuity Plan)

 Post go-live End user support

2. Project Triumph – South African Breweries Pty (Ltd) [Nov ‘09 – Jan ‘10]

 Assist training consultants with documentation of Business Intelligence training documentation

 SAP Bex (Business Explorer) Reporting Documentation

 Quality Assurance of training documentation based on global template

02 Blue Pencil Consulting Pty (Ltd)

Position: SAP Trainer and Support Consultant

Date: February 2009 – June 2009

 Blue Pencil Consulting Pty (Ltd) – February ’09 – June ‘09

Responsibilities:

 SAP ERP IS Retail Implementation Project (Project Buraq)

 Project for Bingzagr Company based in Jeddah - Saudi Arabia premises

 SAP SD Retail training to all end users within the company in and around Saudi Arabia sites include (Riyadh, Dammam and Jeddah)

 Documentation of Super User training material as well as training of Super Users

 Documentation of end user training material

 System and data testing

03 African Spirit Consulting

Position: SAP Trainer and Support Consultant

Date: March 2008 – January 2009

 ABI & SAB – March ’08 – January ‘09

Responsibilities:

 ABI (Coca-Cola) SAP implementation project (Project Kopanang)

 SAP SD training to all end users in ABI.

 Courses include: Inter Depot, Order Fulfilment, Master Data, Settlement etc.

 Support to end users after go live of SAP, as well as site co-ordinating function

 Providing support with documentation of training material.

 Resolution of end user incidents on BMC Remedy IT Service Management Software (Call centre agent)

 From October’08 extended and moved over to Anchoring Support Team Project

 Part of SAP supporting systems experts team

 Main responsibilities include Site visits, training, troubleshooting, solution development and implementation.

04 U-Quip

Position: Sales Executive

Date: August 2007 – February 2008

Responsibilities:

 Responsible for a specific region – The selling and distributing of our goods.

 Customer support (24 hours).

 Pre- and After Sales Support/Assistance.

05 Coca-Cola Fortune Pty (Ltd)

Position: Road show Co-ordinator

Date: April 2007 – July 2007

Responsibilities:

 Handling of Customer Complaints and queries. (SAP)

 KPI Information (From SAP reports)

 Clearing of Open Orders as well as Open Deliveries (SAP)

 Order Entry and Load Creation for Polokwane (SAP)

 ME Value Chain – Generating reports and clearing on a daily basis (VT11, VL10A, V.02, ZRDL, VL06O, ZSD15, ZSD15F – SAP)

 Pulling all sales orders through to Roadshow. (From SAP to Roadshow)

 Routing deliveries on Roadshow.

06 Coca-Cola Fortune Pty (Ltd)

Position: Settlement Clerk

Date: November 2005 – March 2007

Responsibilities:

 Handling of Customer Complaints and queries (SAP)

 KPI Information (SAP)

 Handling Driver of the Month reports (From SAP report – VT11)

 In charge of Supervising Settlement/Cashiers and Balancing of Daily Driver Shorts and Cash Customers of Polokwane & Ellisras area when Settlement Team Leader is absent. (SAP)

 Clearing of Open Orders as well as Open Deliveries (SAP)

 Order Entry and Load Creation for Polokwane (SAP)

 Settling of Loads for Polokwane (SAP)

 Balancing of 916 (SAP Report) to unsettled load report

 ME Value Chain – Generating reports and clearing on a daily basis (VT11, VL10A, V.02, ZRDL, VL06O, ZSD15, ZSD15F.) when Settlement Team Leader is absent. (SAP)

 One-on-one training for new users. (SAP)

07 Power Tools

Position: Sales Executive

Date: June 2003 – October 2005

Responsibilities:

 Responsible for a specific region – The selling and distributing of our goods, including key accounts.

 Handling of all customer complaints and queries.

 Pre- and After Sales Support/Assistance.

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