Customer Service High School

SUMIT SATSANGI

Flat-II, E-***, New Sanganer Road, Jaipur–302019, Rajasthan, India | +91-766-***-**** | *****.********@*****.***

PROFESSIONAL OBJECTIVE

To accelerate a professional growth oriented career in the field of Operations with an organization where I can utilize my knowledge and professional experience in line with the Organizational objectives.

EXECUTIVE SUMMARY

COMMITMENT | LEADERSHIP | INTEGRITY

Strategic leader translating business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the public. Proficient in enhancing the profitability by inculcating new, out of the box and cost effective ideas within the organization. Proven track record of implementing the necessary controls to ensure compliance. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

AREAS OF EXPERTISE

Strategic / Tactical Planning

Liaison

Work-place Compliance

Business Development

Start-Up

Operations & People Management

Training

Content Development

TNA & TTT mentor

PROFESSIONAL EXPERIENCE

GITA MITTAL FOUNDATION – JAIPUR 2010 – 2011

Deupty Administrator

Prime coordinator & accountable for the Center’s liaison, administration, training and social activities. Introduced three new courses within four months and accomplished two government contracts.

INDEPENDENT TRAINER – JAIPUR, MYSORE, ALL INDIA 2007 – 2010

Independent Trainer

Conducted training sessions with esteemed clients like Infosys, Air Hostess Academy, Bank of America, Genpact on Soft Skills, Personality Development, Pre-Process and Competency Based Trainings.

GENPACT (GECIS - GE CAPITAL INTERNATIONAL SERVICES) – JAIPUR 2005 – 2007

Process Developer

Dealt with Customer Service, Collection and Sales calls for New Accounts, RPC & Tele-RPC respectively. Introduced Process White Papers and Lean Ideas under the teams named “Enigma” & “Illuminati.” Consistent part of the mentor mentee programs and won Silver and Bronze awards for outstanding performance regularly.

GEMPULSE INFOTECH PVT LTD (GIPL)– JAIPUR 2003 – 2005

Process Incharge

Provided process and tutor support for UK e-learning programs & courses. Integral part in acquiring new clients and projects for the organization.

PROFESSIONAL TRAINING & CERTIFICATION

Lean Trainings – Effective Time Management, Managing Changes & Lean at Work

Familiar with – MS office, Web Designing, HTML

EDUCATION

B. SC. FROM UNIVERSITY OF RAJASTHAN

HIGH SCHOOL FROM CENTRAL ACADEMY, JAIPUR

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