Engineer Supply Chain

David R. A. Clifton

Ph: 360-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS

Supported Windows 2000 (W2K), Windows XP, and Windows Vista on a TCP/IP network.

Supported over 250 Linux security servers dispersed over 65 sites.

Supported Oracle ERP reporting environments for financial and supply chain systems.

Provided 24x7 support on mission critical production systems.

Supported call center applications for 400+ users.

Supported financially sensitive and Homeland Security monitored systems.

Implemented and supported Business Objects on UNIX server and NT workstations.

Administered and supported Oracle Discoverer and Business Objects for 100+ users.

SYSTEMS AND SOFTWARE

Advanced user of:

Microsoft Office Suite, MS Word, MS Excel, MS Power Point, MS Visio, MS Project, MS Access, Linux Fedora, PostgreSQL, Remedy, Business Objects, Web Intelligence, AccuPOS, and QuickBooks.

Familiarity with:

HTML, CSS, JavaScript, XML, C++, Oracle Inventory 11/11i, and Oracle PL/SQL.

EXPERIENCE

June 2008 to November 2009. Vigilos, Inc. Seattle, WA

Client Support Engineer

Provided 24x7 support for 250 Linux servers dispersed over 65 sites.

Supported a web interface and a graphical user interface for Windows workstations.

Proactively monitored sites through daily system operation checks.

Installed, deployed, and maintained Linux servers for homeland security measures.

Tested for network, hardware, application, and database issues.

Professionally communicated issues and outages to our clients and technical teams.

Analyzed and corrected application configuration issues.

Queried databases to analyze system function and integrity of security systems.

Established and documented policies and procedures.

February 2003 to May 2008, November 2009 to present. Anderson's General Store Anacortes, WA

Manager

Implemented and maintained Windows 2000, XP, Vista, and Window 7 machines on a TCP/IP network.

Implemented remote management, security, disaster recovery tools, plans, and procedures.

Documented procedures for point of sale and integrated systems.

Developed and implemented kitchen inventory and costing application.

Maintained, supported, and upgraded a point of sale with two registers and integrated bookkeeping, inventory and billing systems.

Managed vendors and suppliers.

Managed restaurant and store staff of 15+ employees.

Created position descriptions and employee handbook.

Successfully operated a multifaceted business..

August 2000 to February 2003. AT&T Wireless Redmond, WA

Business/Systems Analyst

Provided Tier II support in a mission critical production environment.

Deployed and supported business reporting tools including full client, thin client, and web applications on Windows NT machines.

Provided technical expertise to business and technical users of client/server and web tools.

Coordinated cross-functional IT work teams to resolve issues and outages in production systems.

Worked effectively with internationally distributed IT support organization.

Tracked and resolved trouble tickets (25/week) to meet or exceed service level agreements (SLA).

Monitored enterprise systems and evening data batch processes to ensure system reliability.

Professionally communicated issues and outages to our customers and technical teams.

Worked IT projects through all phases of the product life cycle.

Established, documented, and distributed system performance metrics.

Communicated and resolved issues with nationally distributed vendors.

June 1992 to August 2000. United States Geological Survey Seattle, WA

Research Technician

Independently conducted genetic and physiological fisheries research projects.

Performed complex statistical analysis and interpretation of data.

Published results in peer-reviewed and industry journals.

Utilized and modified a wide array of analytical instruments, tools, and applications to perform laboratory and statistical analysis.

Assembled and programmed environmental data loggers for remote field projects.

Monitored and maintained computer controlled aquatic life support and experimental systems.

Presented findings to groups of researchers of varying backgrounds.

Worked closely with vendors to develop novel analytical techniques.

EDUCATION

Bachelor of Science, Zoology - University of Washington, Seattle, WA. 1992.

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