Customer Service Assistant
Resume:
Resume
Victor Berry
CNA
Victor Berry
Covington, GA 30016
*********@***.***
Objective: To continue my health career and education in nursing, patient care with emphasis on customer service and quality.
Education and certifications:
Certified Nursing Assistance from Betty Burk’s Medical Institute, Conyers, GA
BA from Indiana University, Bloomington IN
Dialysis Technician from Worldwide Medical Institute, Atlanta , GA
Technical Writing and Foundations graduate certification from Mercer University,
Atlanta GA
Employment Skills
Manager of Operations for Certified Nursing Assistant for Men, Atlanta: 2003-Current:Job entails consulting with physicians, nurses and family members regarding external and internal financial aid to patients. Made recommendations on after care (post hospital). Reviewed medical billing and insurance regarding Medicaid, Medicare and private insurance. Verified insurance for payment and patient transportation. Responsible for ensuring patients are assigned and placed in a bed in a timely and efficient manner in accordance with hospital policies and procedures. Documented patients demographic information, insurance information, verified third-party payer information, obtained authorization and pre-certification, performing credit checks, collected and reviewed patient financial information for pre-registrations, calculated the amounts due from the patient, performed point-of-service payment collections,. Documentation on patients progress, escalated healthcare if needed to a specific health professional (e.g. occupation or physical therapy). On job medical training included ventilation (suction), feeding tube, patient AM and PM care, assisted nursing staff in care for wounds, burns, skin ulcers, occupation therapy, speech therapy and rang of motions. Certifications in: first aid, CPR, universal precautions and CNA.
Residential Technician for the State of Georgia/Dekalb Community Service Board-2008 current, part time position- job entails transferring consumers from their residents to their work site. Working together as a team in the maintenance of the group home. High security clearance for this job.
Nursing skills
Charting
Vital signs
AM and PM care
Custodial Care
Culinary Skills per physician recommendation
Physical therapy aid (skills acquired from Northside Hospital, Atlanta GA)
Range of motion per physician recommendation
Customer service skills
Customer service for Delta Airlines
Customer service for Sprint PCS
Customer service for Verizon Wireless
The list below clients of my that have used my service. Please let them know the nature of your call.
Jackson Armstrong of Snellville, GA @ 770-***-**** ask for Mrs. Armstrong (Mr. Armstrong retired CEO of Colonial Bakery)
Reverend R. Smith of Snellville,(Reverend Smith is the former pastor of President George W. Bush of Midland, Texas) GA @ 770-***-**** ask for Mrs. Smith.
Lynn Dorman of John Creek, Alpharetta, GA @ 404-***-**** or 770-***-****. Mrs. Dorman husband was corporate light designer.
John and Susan Bailey (Mr. Bailey was the CEO and President of Bailey Insurance) of 2600 Peachtree Road, Atlanta @ 404-***-**** or 404-***-**** ask for Mrs. S. Bailey.
Dr. and Mrs. Eddie Pound of Mt Paran Road, Atlanta GA 404-***-**** Dr. Pound was the first cosmetic surgeon that performed breast augmentation in Atlanta, now retired.
Additional Work History of Victor Berry
All for you HealthCare Nursing Assistant for Dr. Stephen Goul October 08 to March 09
Home HealthCare Nursing Assistant for Dr. Robert Bunin April 08 to August of 09
Blackwell Nursing Register March 2003 to April 08
All nursing assistant position included but not limited to:
Showering the patient
Diaper changing
Personal grooming
Shopping
Gourmet and Italian cooked dishes
Holiday Cooking for family and guest
Cleaning restroom
Bed making
Laundry
Out-of-town driving/vacation
Accompanying the patient to weddings
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