System Administrator

ALEKSANDR SHNEYDER

Brooklyn, NY

Email: ************@*****.***

Mobile: 347-***-****

System Administrator

SUMMARY

A highly motivated System Administrator with a solid background in server administration within Global Data Center environments. Excellent troubleshooting, logical problem solving and communication skills. Demonstrating ability to meet deadlines and set priorities. Developed reputation for professionalism, thoroughness, teamwork and commitment to quality. Recognized for supporting other team members and facilitating in creating a stress reduced atmosphere.

EMPLOYMENT

Interpublic Group, Global Information Services New York, NY 04/06-12/31/09

Core Service Technician

Maintenance and support of VMware environment, including the upgrading of ESX servers and vCenter to most current edition of vSphere. Liaison between the GIS and business unit teams resolving daily issues by providing assistance, taking the lead and coordinating multiple projects in a Global Data Center environment. Common tasks include but not limited to upgrading and maintaining over 400 physical Windows OS servers and over 250 VM’s with assistance of LANDesk. Responsible for the upgrade and configuration of HP SIM server.

• Administration and support of both VMware and physical environment via email request and Remedy case tracking system. Utilizing knowledge of VMware ESX Server 2.x, 3.x, 4.x, Virtual Infrastructure Client, vSphere, LANDesk, CommVault, amongst other enterprise data center applications.

• SAN Administration of HP EVA’s (5000 and 8000 series) using Command View EVA including zoning of LUN’s to Windows\ESX hosts via Cisco MDS 9500 Series with Emulex and Q-Logic HBAs.

• Manage day-to-day operation by monitoring Enterprise Data Center devices and applications via HP OpenView taking corrective action when appropriate and involving the proper support teams according to escalation procedures. Ensuring the critical up-time in compliance with service level agreements and application requirements.

• Proposing and implementing standards to improve security and functionally of the server environment in a 24-by-7 global enterprise data center by creating and deploying scripted installs of HP ProLiant server images using Altiris RDP. Created standard templates for cloning and customization for the virtual environment.

• Coordinating deployment of new software, hardware, and services with application administrators, network operations, and network security team. Responsible for creation and editing of batch file scripts to help automate day to day processes.

• Writing and maintaining documentation for multiple tasks and procedures.

GETRONICS INC. (Deutsche Bank) New York, NY 10/05-04/06

Deskside Support Tier II

As the Tier II technician performed troubleshooting of software cases via remote assistance software, visited users desk to resolve complicated issues; troubleshot hardware issues and the installation of new devices. Worked in an environment of over 10,000 users in Windows XP SP1/SP2, MS Office, Lotus Notes, Bloomberg and over 200 other applications.

• Daily tasks included remote assistance with software installation and configuration in escalated cases troubleshooting and research of issues in knowledge base systems.

• Use of Remedy and S3 (People Soft) trouble ticket systems to accurately log, resolve, and follow up with the end users on their cases in order to meet the required SLA time.

• Dedicated support to the Trading floor and Money Market user.

• Setup of new user account and management of user Access Control List with the help of Active Directory.

• Other tasks included email and data file restoration; hardware brake/fix and upgrade of equipment; support of offsite users using Citrix; installation and support of Blackberry devises.

GETRONICS INC. (CVS Rollout/Upgrade Project) Central Islip, NY 07/05-10/05

Lead Field Service Technician

After-hours project for CVS Pharmacies throughout the NYC area, upgrade of the systems and network infrastructure. Required to follow detailed instructions and protocol for upgrade completion.

• Replaced MaxSpeed workstations with NeoWare workstations, installed SCSI cards to enable prescription scanning devices, installed Belkin / KVM switch for automatic pill counting machines.

• Ran CAT5 cable and tested for connectivity using cable tester, crimped RJ-45 cable.

• Upgraded LH/LC/X205 Server to IBM X225 Server; assisted in the FTP process.

• Utilized customer service skills to resolve pharmacists concerns.

NYC Economic Development Corp. New York, NY 03/04-06/05

Desktop and Data Center Support Specialist

Served as the initial point of contact for resolution of desktop problems in a 400+ user environment, common daily activities included troubleshoot, research, diagnose, document, and resolution of technical issues surrounding Windows 2000/XP, MS Office 2000/03, MS Outlook, network connections, and hardware/peripherals. Specked out and recommended purchasing and replacement of malfunctioning hardware.

• Common daily activities included troubleshooting and repair of PC’s and Laptops, primarily using remote assistance software (DameWare) and in escalated cases in person technical support.

• Implemented and migrated over 100 old servers to new OS through out the company.

• Assisted on mass scale of rack mounting and rewiring more than 70 network devises (HP/Compaq servers, Cisco routers and switches).

• Solely responsible for the wire management of 2 data centers; successful implementation of an environmental monitoring system (IMS4000) and installation of IP Video cameras.

• Setup new PC’s using Symantec Ghost; setup and maintained HP printers; provided support of Blackberry devises.

Polo Jeans Co. New York, NY 02/03-07/03

Assistant Tech Support (Part Time)

• Provided Computer Support to approximately 50 users and 8 Servers on all software and hardware issues.

• Configured new PCs and maintained customized images for each client and internal users.

• Troubleshooting of local and network Printers, pocket PC’s, Laptops and other peripherals.

• Responsible for backup and monitoring of Novell server.

COMPUTER SKILLS

• Operating Systems: DOS, Windows3X, NT, 95  ME, 2000, XP, Vista, Windows 7,

MS Win Server 2000/2003/2008

• Applications: Visio, Project, SQL, Adobe Acrobat, Photoshop, Microsoft Office-(00/03/07) Word, Excel, PowerPoint, Outlook, Access, IE

• Tools: Active Directory, Command View EVA, Avocent DSView, CommVault, HP SIM, HP OpenView, and other HP Management tools

Certification & Training

• CommVault 7.0 Administrator

• VMware vSphere: Install, Configure, Manage [V4]

• VMware - VCP [4] VMware Certified Professional

EDUCATION

Baruch College, City University of New York

Bachelor of Business Administration, June 2005

Major: Computer Information Systems

Minor: Finance

LANGUAGES

Fluent in Russian

Comprehend in Spanish

Contact this candidate