Customer Service Sales

Cedrick Mack **** Orchard Park Drive Stone Mountain, GA 30083

Phone: 404-***-**** cell Email: HYPERLINK "mailto:********@*****.***" ********@*****.***

Skills & Experience Pro-Audio Sales, Pro-Audio Training & Instruction, Accounting, Customer Service, Sales, Microsoft Office & Mac Computer Skills

Education Lee High School - Year of Graduation: 1992 East Mississippi Community College - Year of Graduation: 1994 - Associates Degree: Accounting

Work History Guitar Center - Pro-Audio Sales Representative July 2008 – Present

Provide outstanding customer service and extensive/knowledgeable responses to customer inquiries regarding software, audio interfaces, preamps, converters, microphones, compressors, plug-ins, etc.; guide customers on their purchases to achieve store sales goals; set up merchandise and maintain organization of audio department; track/receive orders; heavy cash and credit card handling and processing; run credit checks on loan applications; provide written quotes; assist with closing the store.

OmniTech Institute

Instructor – Music Engineer & Network Curriculum April 2006 – May 2008

Provide instruction of Audio Engineering curriculum. Determine course content and student learning objectives: determine methodology, prepare course syllabi, lesson plans, and student manuals as needed. Evaluate training materials and procedures and make or recommend revisions to meet new training requirements and keep courses up to date. Provide daily instruction of course content, and administer testing on material covered. Maintain accurate class records (attendance and grades). Participate in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc. Motivate students to actively participate in all aspects of the educational process. Provide hands-on instruction to students on state of the art studio equipment. Repair and maintain audio-visual equipment for the department. Determine equipment needs and make appropriate purchase recommendations. Install or supervise the installation of audio-visual and recording equipment. Record and mix audio for television and radio spots for the Institute. Perform miscellaneous job-related duties as assigned.

Peachford BHS of Atlanta Feburary 2006

Food Service Worker

Assisted in preparing and serving meals to patients. Was responsible for a clean and healthy eating environment.

Waffle House - Assistant Manager/Cook June 1999 – January 2006

Responsibilities included: Food preparation, cooking, customer service, staff supervision, scheduling and training. Supervised the preparation, service and clean up of food. Established monetary sales goals, and reconciled cash draw at the end of each shift. Identified, recommended, developed, and implemented new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Lifted heavy objects without assistance. Assisted in establishing and maintaining systems and procedures for ordering, receiving, storing, preparing and serving of food. Prepared ingredients for cooking, including portioning, weighing, chopping. Weighed, measured, and mixed ingredients. Prepared and cooked food according to recipes, quality standards, presentation standards, menu, and food preparation checklist. Ensured that appropriate sanitation and safety standards were met. Operated grill, oven, fryer, and microwave. Washed and disinfected kitchen and cooking area, tools, knives, and equipment. Ensured staff adherence of company safety and security policies and procedures. Reported maintenance needs, accidents, injuries, and unsafe work conditions to manager. Ensured uniforms and personal appearances of staff were clean and professional.

References Furnished upon request.