Customer Service Technical Support
Resume:
DeMarcus Brown
Dallas, Texas 75248
*********@*****.***
Polished professional customer service & administrative support worker offering:
• Two-Five years of experience providing customer/administrative support in a busy call center and healthcare environment.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer or providers loyalty.
• Strategic-relationship/partnership- building skills- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
CAPITAL ONE Bankruptcy Loan Recovery 04/2012-present
Follow-upon customer’s chapter 7, 11, 12, and 13 bankruptcy cases, and refers necessary documents to file proof of claim
Key Accomplishments:
• Assist other agencies, private investors, attorneys and trustees in providing legal information on bankruptcy lien
• Collections on all consumer bankruptcy accounts.
• Excellent knowledge of consumer credit laws and bankruptcy laws.
• Responsible for making sure banks compliance with federal laws and investors guidelines, in order to minimize losses and legal concerns in the loss mitigation department
AT&T Tier 2 Agent 09/2011-04/2012
Managed high call volume workload within a deadline driven environment.
Key Accomplishments:
• Helped company attain quarterly goals.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense client focus and dependability in performance evaluations.
• Resolved an average of 200 calls in any given day and consistently met performance benchmarks in all areas (speed,accuracy,production).
Telvista Technical Support Agent 07/2009-11/2011
(Verizon Fios)
Processed incoming inquiries and led customers through documented process of fixing their client specific equipment and application problems.
Key Accomplishments:
• Above and beyond customer retention .
• Lead “go to” person for new reps and particularly challenging calls as one of the company’s primary mentors on both new and established employees.
• Above and beyond customer retention.
Parkland Hospital Anesthesia Technician / Operating Aid 02/2006 – 07/2009
Operated and assist in room preparation and turnover, assemble anesthesia equipment and supplies for anesthesia procedures.
Key Accomplishments:
• Commended for providing safe efficient and cost effective anesthesia care for routine and complex surgical cases.
• Ensure activities meet policies and procedures .
• Transport laboratory specimens to and from blood bank in a timely manner.
• Maintain A-lines, cell saver,and rapid infusion pumps, in addition to troubleshooting request and recording and inspections.
SKILLS
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/5 years
Call Center Service Operations Expert Currently used/5 years
Complaint Handling/Dispute Resolution Expert Currently used/3 years
Patient Care/ CPR / Anesthesia Tech Expert Currently used/3years
Data Entry/Records Management Expert Currently used/5years
Multiline Phone Use Expert Currently used/5 years
MS Word, Excel and Access Expert Currently used/5 years
Technical Support Expert Currently used/ 3years
EDUCATION
Richardson High: graduated in 2002
Devry University: July 2009 to Present
• Bachelors in Network and Communication Management *
• Completed required courses for CCNA, awaiting official CCNA exam.
Berkeley College: October 2007 to December 2008
• Courses in Business Administration, Marketing and Computing
Contact this candidate