Customer Service Manager

DEBRA CHRISTENSEN

*** ******* ** | Jackson, MS 39212 | 601-***-**** | *****************@****.***

OBJECTIVE

To secure a challenging position that allows me to contribute customer service, office support, phone skills, and computer skills.

SKILLS PROFILE

- Customer Service

- Ability to Lead a Team

- Multi-tasking

- Computer Savvy

- Good filing and organization skills

- Experience in handling confidential information

- Ability to take accurate phone messages and deliver them promptly

- Excellent phones skill inbound and outbound

EMPLOYMENT HISTORY

Entertainer/Office Manager, Eagle Wings DJ and Entertainment Services 1/1/2005 06/01/2011

Owatonna, MN

- Took calls from clients and set up appointments

- Meet with the clients and pre-plan their event

- Set up and take down equipment

- Play appropriate music for the occasion

- Be very professional

Service Manager, National Vendor Services 6/3/2007 3/24/2008

Mooresville, NC

- I had to keep the lighting department at Lowes Home Improvement stores clean and neat for customers.

- Put up new lighting fixtures and ceiling fans

- Help the customers locate what they were looking for within the lighting department.

- Worked independently without direct supervision

Customer Service Specialist, Rust Consulting 3/5/2007 6/1/2007

Faribault, MN

- Answering incoming calls

- Read a script

- Deal with a lot of angry customers

- Learn new scripts often

Level II Verifier, Verified Credentials 11/1/2004 11/1/2006

Lakeville, MN

- Worked with clients and applicants on a daily basis

- Made outbound calls to companies and clients

- Worked on many different websites to obtain information

- Taking inbound calls on a regular basis

- Perform tasks for my lead

- Became a lead

Crew Trainer, McDonalds 2002 2004

Faribault, MN

- Trained in new employees

- Made sure the new employees were doing their tasks accurately

- Dealt with customer complaints

- Kept up the cleanliness of the restaurant

EDUCATION

- Faribault ALC, Faribault, MN Graduated 2003

- AIU, Online, Criminal Justice, Feb 2011-Present

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