Tech
Resume:
Danny J. Therrien
Glendale, AZ *5305
Cell: 602-***-****
Objective:
Seeking long-term employment as a customer / field service engineer with a progressive company offering challenging assignments and opportunities for professional growth and advancement.
Experience:
Mesa Distributors, Inc. Ft. Worth Tx.
Printer Service Engineer 07/08-12/08
Service and repair Direct to garment printer and embroidery machines train customer and other employees. Travel to repair and train customer on the maintenance and operation of printers. Participated in development of new style ink delivery system. Also assisted with trade shows and customer relations. And phone support with customers.
U.S.Screen Print & Inkjet Technology Tempe Az.
Tjet Service Engineer 04/06-06/08
Service and repair inkjet printers, travel globally to repair printers and train customers and dealers on maintenance and repair of printers. Participated in the development of new products and improvements on older systems. Assisted with customer training classes and trade shows world wide.
Mutoh of America Phoenix, AZ
Research and Development Tech 09/05 -04/06
Hands on participant in the research and development of new and specialty printers.
Fabricated custom electro-mechanical modifications to standard products to meet requirements for special applications. Personally developed a print head reclamation system which saved the company approximately $300,000 yearly. Participated in set up, tear down and demonstrations at trade shows as required.
Supervisor: Jeff Springen
Idealease of Arizona Phoenix, AZ Parts & Warranty Manager 06/04 – 09/05
Manage warranty claims from beginning through corrective action and close of the claim to satisfaction of the customer. Prepare warranty parts for shipping. Order parts, oversee the organization and inventory of spare parts warehouse, monitor spare parts inventory transactions and the inventory of parts. Work with vendors to negotiate the best spare parts price for company.
Desert View Window & Doors Waddell, AZ
Installer 02/04–04/04
Install and maintain the installation of doors and windows for homes.
Firestone Phoenix, AZ
Service Advisor 07/03-01/04
Advised customers of the service needed for their vehicles.
Swift Transportation Phoenix, AZ
Warranty Administrator 05/00-06/03
File warranty claims; maintain warranty relations with Freightliner while keeping a working relationship with customers and drivers.
Pep Boys Peoria, AZ
Service Advisor 03/98-05/00
Daily duties included managing the Customer Service Desk, maintaining positive customer relations. Researched customer vehicle histories for warranty purposes.
Accurate Cleaning Phoenix, AZ
Field Manager 01/98-03/98
Roaming supervisor, responsible for driving to remote work sites to ensure employees were meeting schedule and productivity objectives.
Home Depot Phoenix, AZ
Sales Associate 09/95-01/96
Customer relations, Providing solutions to customer’s problems.
Special Training:
Arizona Automotive Institute Glendale, AZ
Automotive & Autoerotic Associates Degree 1999
Maintained a 3.0 GPA while working 40 hrs per week.
Earned “Student of the Phase” award for maintaining a 99% academic average during the entire instruction period.
References available upon request.
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