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Customer Service/collection & Manager Experience

August 14, 2012

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Geeana Medina

***** ******* ***

El Monte, CA ***32

Phone: 626-***-****


Summary: Would like to obtain a position where I can utilize my 12 years of experience and knowledge in customer service, collections, and skip tracing as well as continue to learn and grow within the company.


Job Title: Assistant Production Manager

Employer: Collection Technology Inc., Monterey Park, Ca

Dates: 12/08 to 10/11

Duties: Provided management and oversight to a collection unit of 14 and focused on reaching and exceeding company goals. Provided staff with a clear understanding of expectations in performance and quality. Completed agent analysis reviews, weekly progress reports, and monitored staff account activities, phone time, identified and coached for any room for improvement.

Job Title: Loan Counselor

Employer: Fremont Investment Loan, Ontario, Ca

Dates: 2/04 to 2/08

Duties: Assisted borrowers with past due mortgage accounts to bring accounts current and educated on preventing an future delinquencies Lead the skip tracing team of 8 and updated system with any leads located. Professional inbound and outbound customer service provided on a daily basis.

Job Title: Collections Rep

Employer: Household Finance, Pomona, Ca

Dates: 10/01 to 2/04

Duties: Assisted current and past due consumer loans with excellent customer service and set up payment plans to bring accounts current. Worked up to 200 accounts a day; both manual and dialer. Assisted forming both customer service and skip tracing guidelines. Company and individual goals were required and met each month.

Education: Arroyo High School- El Monte, Ca – Diploma

Additional Comments: I am a self-motivated person who is able to work in a fast paced environment with the ability to think quick and successfully handle difficult decision making.

References: Available on request

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