Project Manager

Sudipa Sarkar

Cell: +1-416-***-****

Email: ******.******@*****.***

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Technical Writer

Over 12 Years of cross-functional experience including 8+ years in

technical writing, content editing and project coordination

Profile

. An experienced Technical Writer with comprehensive exposure in diverse

areas involving content analysis, technical documentation, proposal

development & editing and diagramatic representation of data in Visio.

. Articulate communicator, with strong capabilities in liaising with SMEs,

Developers (JAVA and .NET), Business Analysts, Quality Analysts and

Testers to develop user-friendly content as well as collaborate with the

project teams and clients for delivering successful documentation

projects.

. Experienced in handling documentation projects such as preparing and

restructuring user manuals, help files, user guides, release notes,

instruction manuals, process oriented documents, company newsletters as

well as in editing proposals for pre-sales.

. Adequate understanding of software development life cycle, documentation

processes, audience analysis, dataflow diagrams, and storyboarding; adept

in coordinating with IT Solutioners, and Sales team for developing,

creating and editing project proposals, as well as creating and editing

styles and templates.

. Demonstrated capability in grasping grasp technical knowhow of the

projects/products and their enhancements, as well as complex systems, and

subsequently document them in a user friendly method.

. Exposure to working with teams spanning various geographies like UK and

India; computer savvy with excellent knowledge of MS-Office, FrameMaker,

RoboHelp, MS-Project and MS-Visio.

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Professional Experience and Accomplishments

Greater Toronto Mortgages, Mississauga, Apr 2012 till date

Administrative Assistant/Support - Mortgage Documentation

. Performing a wide array of administrative tasks including file handling,

answering phone calls, and managing the client visits.

. Handling overall mortgage documentation, inputting mortgage details in

Filogix- an application used for recording the mortgage information.

. Maintaining the records of mortgage documents and updating the

information on the system, providing file number and ensuring

continuality of client's information.

. Preparing business proposals and reports for getting commercial mortgages

from Lenders.

. Managing calendars and mortgage deals for six brokers and agents single

handedly.

. Liaising with Appraisal Companies for getting the appraisals of the

properties.

. Ensuring all the required documents and income proofs are submitted to

the Lenders for mortgage disbursement.

. Coordinating with the financial institutions for updating the deal

status.

Steria India, Noida, Dec 2008 - June 2011

Headquartered in Paris, Steria delivers IT enabled business services which

help organisations in the public and private sectors operate more

efficiently and profitably.

Technical Writer/Proposal Analyst

. Assisted the IT Solutioners in preparing project proposals for clients

from govt. sector in UK - Postal Department, UK Railways, and Banking &

Financial Services.

. Assisted the IT Solutioners with content editing and developing diagrams

in Visio for the proposals.

. Accountable for providing required reference case studies for supporting

the proposals developed by the IT Solutioners.

. Involved in organizing case studies, documents and presentations in the

Collateral Database (a central repository containing Steria's reference

materials)

. Prepared different templates and styles for documentation as well we

ensured all the existing documents and the templates were in Steria

template.

. Additionally, served as a backup for preparing Utilization and Forecast

Reports.

. Took the ownership of creating, updating, maintaining and organizing

case studies, documents and presentations in the Collateral Database

(a central repository containing Steria's reference materials used to

support the proposals during pre-sales)

. Served as an interface between recruitment and IT solutions teams to

source best talents from the employee database.

. Managed employee databases and monitored the employees on bench and

involved in skill forecasting at organization level.

. Monitored the bench strength and achieved optimal utilization, re-

allocation of bench employees, and prepared reports on skill

requirements.

. Managed employee CV database, followed up with the internal candidates

for updated CVs and recommended skill enhancements for the employees

in specific cases and project.

Xchanging Technologies Services (India) Pvt. Ltd., Sept 2006 - Dec 2008

Xchanging in India is a key element of the technology and global delivery

arm of Xchanging, UK, providing strategic IT solutions and business

processing services to global customers.

Technical Writer

. Coordinated with the Developers and Subject Matter Experts to understand

the product and the enhancements

. Participated in the project demo along with the Developers to get hands

on when using the application from a user's perspective.

. Coordinated with editorial and technical reviewer post documentation and

incorporated the changes suggested.

. Generated MS-Word and CHM (help) files after incorporating the required

changes ready to be sent to the customers.

. Tracked overall documentation status and prepared reports and track-sheet

for the Management and UK counterpart as well as uploaded them in the

SharePoint.

. Accountable for generating utilization reports - capacity and resource

utilization using SAP for different software development teams (JAVA,

.NET, AS400).

. Executed multiple responsibilities in addition to technical writing and

documentation

. Assisted the HR team in sourcing candidates through referrals, job

portals, recruitment agencies and LinkedIn.

- Coordinated recruitment activities and interviewed candidates for

different junior positions.

- Assisted the resourcing team in identifying the bench strength and

subsequently coordinate with the project managers for resource

allocation.

- Assisted the training department in scheduling different internal and

external trainings; prepared presentations and updated training

content for the training department, and ensured required

infrastructure in place for successful execution of trainings.

- Worked as HR SPOC and sorted out team issues in consultation with the

HR Manager.

- Assisted the Country Manager in managing his meeting schedule,

preparing sales reports and management reports.

- Responsible for content management, editing and proofreading content

for two newsletters - Xpressions and ISW Xpedition.

NetCarrots Loyalty Services Ltd., India, Mar 2005 - Aug 2006

MIS / Operations Executive

. Coordinated with the Clients to ensure smooth execution of promotional

activities and campaigns

. Prepared various MIS / Reports on a monthly basis for the clients to

provide a fair idea of the progress of the campaign

. Coordinated with the managers of the participating outlets to ensure that

all the required material and products reach the destination on time

. Active member of a Loyalty Project - ILMS (discount based program) and

assigned the task of

- Managing data of all the prospective merchants enrolled in ILMC

project.

- Coordinating with the team members for preparing presentations /

proposals for the potential merchants.

- Liaising with the Senior Management on behalf of the team to get any

issues resolved (Technical / Non-technical).

- Handling all the queries related to ILMC project and explaining the

Program details to the merchants.

- Compiling individual DSRs (Daily Sale Reports) of Senior Executives

into a consolidated report and getting them approved by the Senior

Management.

Success Point, India, Dec 2004 - Mar 2005

HR Executive / Business Development Executive

. Interacted with the clients and HR Head for understanding various

openings with an aim to generate new business.

. Worked upon the openings given by the clients by putting up

advertisements in well-known job sites

. Coordinated with the short listed candidates and explained the job

content and work profile to them

. Scheduled interviews for the short listed candidates and maintained

amicable relationship with the clients for long-term business association

PLJR Publications, India, Aug 2000 - Jun 2004

Editor / Office Manager

. Involved in proof-reading and editing law journals and managed the entire

administrative aspects of the office.

. Liaised with the printing firms to ensure timely publishing of the

journals.

. Managed the calendar of the publishing head and coordinated with the

lawyers to get the summaries of cases to be published.

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Academic and Professional Credentials

Certificate in Technical Writing, 2012

Humber College, Toronto

Diploma in Web Programming, 2003

NIIT, India

Diploma in Computer Applications, 2000

UPTEC, India

Bachelors of Science (Chemistry), 1999

Lucknow University, India

Trainings Undertaken

V Life Skills

V Business Communication

V Basics of Six Sigma and Kaizen

V Training on Insurance Application

Computer Skills

V MS-Office (MS-Word, MS-PowerPoint, MS-Excel)

V Well versed with RoboHelp, Adobe FrameMaker, MS-Visio, MS-SharePoint, MS-

Outlook, and Lotus Notes

V Front-end user of SAP

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References & Supporting Documents Available upon Request

Contact this candidate