resume2010

Ken Sapp

**********@***.*** 720-***-****

Professional Summary

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Eight years experience as an Information Technology professional. Certified in Microsoft and Network Technology . Expertise with strong troubleshooting and problem solving skills . Work effectively independently or as part of a team. Experienced in customer service, communicated and handling customer complaints. Updated knowledge of IT Technology. Willing to travel and/or relocate a possibility.

Technical Experience

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Software/ Databases: IIS

Operating Systems: Windows 95/98/NT/2000/XP/Vista

Hardware: Hard/CD Rom Drives, Floppy Disc, Printers, CPU, Sound Cards, Video Cards, Ram, Monitors, Modem / Routers

Networking: LAN, WAN, SNMP, TCP/IP, DNS, ARP, FTP, HTTP, SMTP, PDC, Telnet, and BDC

Brands: Dell, IBM, HP, Compaq, and Sony

Certifications

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MCSE 4.0

Colorado Windows Engineering Certificate

MCP +I

MCP

Security +

A+

Dell Certified

Sony Certified

Education

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Denver Technical College Denver, Co.

Red Rocks Community College Golden, Co.

Am currently enrolled at RRCC to finish up my degree in Computer Science w/ Microsoft Server Administrator

Professional Experience

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ADT Aurora, Co. July 6 – Oct 17, 2009

Working with Remedy ticketing to troubleshooting over 1500 users at ADT Security. Problem solving anything from user passwords and accounts to applications necessary to perform their daily work . Installing different programs such as Windows Office and Outlook and maintains their functionality. Reimage desktops and laptops with ADT image and their encrypting software. Setup network printer as well as local printers and giving users access. Setting up users and objects in Active Directory into their proper OU containers and groups as needed.

SynTechs Boca Raton, Fla, July 04, 2007 to July2009

Install, troubleshoot CD Rom, Floppy drives, power supplies, and other computer and network components. Optimize computers, upgrade memory, operating systems. Travel to user sites to perform need repairs, upgrade or replacement of computer/network components. Maintained and repaired computers and printers as required including traveling to user sites to perform these need repairs, upgrades or replacements

TacWorldWide Denver, Co Mar 05- to Present

P C Technician II

Overall network administration tasks including network security on Ms-Windows 98/NT/2000/XP platforms. Backup scheduling, User and Group Policy Management, Disk Storage management on Windows 2000/XP. Administration of Internet protocols such as TCP/IP, HTTP (S), FTP, SMTP, DNS, POP3, DHCP and more. Break fix of printers, laptops and desktops

Ken Sapp

**********@***.***

720-***-****

Comcast Centennial, Co. Oct. 2007-June 2008

Help Desk Tier 1

First line of support for users . Support for Internet, Digital phone, and TV. Provide network connectivity using wireless router and modems. Assist users in making passwords for their accounts and for billing. Work ticketing system to track user accounts and for escalation of calls to Tier 1

.

Mobile Audio inc Lakewood , Co. Oct 02-Mar 05

Installer

Installing car stereos , Amps, Speakers and Starter Kill systems , Alarms, GPS, and catering to different new and used car lots in the Denver Metro Area

Acrete inc. Denver, Co. Mar 01- Oct 02

P C Technician II

Transmission media, serial interfaces, modems, LAN, WAN, install PC network, use diagnostic software to trace network faults. Worked 22 months of a 5 month contract at Porter Hospital doing break fix of printers, laptop and desktop computers . Some of the printers were HP Laserjet 4, 4p, 4000 series, 5000 series, Lexmark 3150 , MultiPASS C3000 and Dell.

Tek Systems inc Jul 00-Mar 01

P C Technician II

Desktop operations , configure and navigate through Windows 95/98/NT/2000. Application support, network protocol and services, client management and OS installation, Basic DOS commands, file management, print manager, object linking and embedding, customizing Windows, troubleshoot software and network faults using diagnostic utilities

FOTI inc May 00- Jul 00

Field Technician

Maintenance of complete LAN and WAN systems . Administration of the network of computers under Windows NT operating systems . Maintenance of hardware and software installation , troubleshooting and system storage .

Red Rocks Community College Golden, Co. May 99- May 00

Lab Technician

Maintain servers/clients. Kept classroom computers functioning . Upgrade, repair computer and printers as needed.

Keywords: Network Technician, user-support, troubleshooting, Desktop support , helpdesk support, Windows XP, Vista , IT, Security, Active Directory, Break fix

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