Outside Sales
Resume:
Ella Marie Sullivan
P O Box ***
Buford, GA *****
**********@*******.***
Professional Experience:
**/**/** - ******* ******* Communications - Simpsonville, SC - Retention Specialist
Energetically identifing myself to the caller using Charter in the greeting and offer assistance to help. Build the caller's confidence using appropriate tone and choice of words. Exchanging names with the caller in order to establish a connection with the caller and build rapport.
Transition the caller to the needs based conversation by asking the caller's permission to ask questions. etc.
2006 - 03/09/09 Weaver Services - Manager - Outside Representative
Performed services for commercial buildings around Atlanta, GA for new tenants moving into
buildings. selling products to clients and making calls to potential clients. Prospecting businesses for the purpose of selling products. Advertising through face to face contact. commissioned business to business sales experience.
2002 - 2006 AT&T - Account Representative
Handles outbound and inbound calls. Always exceed in Productivity, Adherence and Conformance.
2000 - 2002 Wireless Store - Account Representative - Inside and Outside Representative
Assisted the Manager with the sales and activation of cellular phones. Accepted payments for
various cellular phone companies. Did credit checks electronically by phone and/or computer.
Inventoried stock often.
1990 - 2000 AT&T Procurement and Help Desk Associate
Purchasing hardware and software equipment for employees. Assisted in Lab with trouble-shooting
problems on floor. Installed computers, printers, etc. Assisted with remote users and laptop users.
Storing data on tapes on site. Training with Novell, Unix and Windows. Participate with Project Managers
in the LAN hardware and software roll-outs and implementations including conference calls,
deployment planning, inventory and resource availability. Entry level IT supported 24/7 operation.
Monitoring alerts, handling customer inquiries, escalating calls. Works with Microsoft Word and Excel.
Experience with server administration, network security, system monitoring and customer support.
1978 - 1990 AT&T Customer Service Representative
Calling customers about phone bills. Handles customers inquires problems, and complaints. Ensures timely and accurate communication with sales representatives, customers and other employees to
facilitate customer satisfaction. Process and track all customer orders.
1974 - 1978 Crisis Center for Prevention - Anderson, South Carolina
Talking to customers about their depression and concerns in life. Talked some of our clients
out of committing suicide. Worked this job while attending college.
Education:
1972 - 1974 Anderson Junior College Anderson, South Carolina
Office Practice and Minor in Music
Skills: MS Word, MS Office, Excel, Windows-XP, 2000, Novell, Windows-NT
Microsoft Certification, Computer Technician A+ Certification
Knowledge of TCP/IP networking
Knowledge of software support
REFERENCES UPON REQUEST
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