Manager Customer Service

*** ******* ****, ***. ***

Parsippany, NJ ***** Phone 973-***-****

Mobile 908-***-****

E-mail ********.******@*****.***

JonathanVictor R. Pascol

Objective To obtain a position that will enhance professional growth and potential, and will offer opportunities of advancement within the company.

Education Aug. 2004- December 2007 Union County College Cranford, NJ

Business

• Associates Degree

Aug. 2001- May 2002 The Cittone Institute/ Lincoln Tech. Edison, NJ

PC Technical Support/ Networking

• Diploma Certification for PC Support Technician

• Working on obtaining various Certifications such as A+ for Hardware and Operating

Systems, MOUS Certification, which includes PC Applications such as Word

and Excel, and a NET+ Certification, which is a Networking Certification

Sept. 1997- June 2001 Elizabeth High School- Jefferson House Elizabeth, NJ

High School Diploma

Work experience November 2009 – May 2012 Celgene Corporation Summit, NJ

Senior Technician – Desktop Support Lead Technician

• PC Imaging/Reimaging/Upgrade/Migration

• On-Site and Remote Troubleshooting Support

• Supported Blackberry Devices using BES/BAS administration

• Supported IPhones, Android Devices, and IPADs using GOOD for Enterprise Technologies

• Supported and Administered Credant Encrytion Services

• Pushed software packages via Altiris

• Managed a Domestic Help Desk team spread over the US

• Managed and administered IT driven projects

• Managed Inventory

• Queue Management and Escalations

• Coordinated and Project Managed Inter-Office Moves

• Administered RSA and Cisco VPN clients for In-House and Remote Users

August 2009 – Present Sensor Products Inc. Madison, NJ

Topaq Imaging Specialist/ Seminar Coordinator

• Scanning Pressure Sensitive Film

• Analyzing Tactile Information

• Coordinating E-mailings and Marketing Promotions

• Assisted Help Desk with basic troubleshooting and network related issues

October 2007- February 2009 United Jewish Communities of Metrowest NJ Whippany, NJ

Systems Administrator – Technology Assistant

• Managed, Maintained, and Reconciled Telecom (Landline, Wireless, Data) Billing Accounts and Trouble Tickets

• On-site and remote user support with hardware and software trouble tickets

• Telecom troubleshooting with Blackberry Enterprise , Cisco Call Manager, Cisco Unity

• Inventory Control: reconciling tracked equipment and tagging new equipment

• Managed Active Directory/ Exchange Accounts

• Technology Assistant to IT Manager – assisted in scheduling, reporting day to day work activity within the department. Assigned work orders, as well as projects, and maintenance of progression for projects.

• Level II Help Desk Support

Skills - Knowledgeable with Cisco IP Phones, Cisco Call Manager, Cisco Unity Messaging, Cisco Proxy Phone, as well as troubleshooting and integration/ implementation into a working environment

-Advanced knowledge and proficiency with RIM Blackberry OS and Enterprise Server/Administration Service with Microsoft Exchange support.

-Proficient in Microsoft Office Applications: Word, Excel, Outlook/ Entourage, PowerPoint, Access, and Publisher.

(Win – 2003/2007/2010)/ (OSX – 2008/2011)

-Proficient with Internet Explorer 7/8/9; Firefox; Google Chrome.

-Average with Adobe.

Knowledgeable in various computer languages such as JAVA, HTML, Pascal, and Basic.

-Familiarities in Hardware such as I/O devices, memory, and processor components.

-Proficient in the installation and walkthroughs of DOS, Windows 3.1, 95, 98, 2000 Professional,

NT Workstation and Server, XP Home and Professional, Vista Basic to Ultimate and Windows 7 Professional to Ultimate, and MS Server 2008.

Knowledgeable with Imaging and Re-Imaging systems using tools such as Ghost, RIS, and WDS

-Proficient knowledge of MAC OSX (Install, reinstalls, networking and troubleshooting.) especially using Boot Camp and VMWare Fusion and Parallels.

-Advanced knowledge of Windows Mobile, and Blackberry Enterprise software and equipment; as well as Exchange integration on IOS and Android Devices

-Proficient in Adobe products (Photoshop, Illustrator, Dreamweaver, Flash, Reader, and Acrobat) as well as web editing software such as Quark.

-Advanced knowledge of asset management and help desk ticket tracking software such as Numara’s Track-It, and IQ Track by Knowledge Accellerators.

-Knowledgeable with Microsoft Sharepoint.

-Ability to communicate with people through a sales and customer service environment. Good ability to network through people.

-Knowledgeable with Video and Photo Editing Software and Applications

-Proficient in the Installation and Troubleshooting of all operating Systems from DOS to Windows Vista and MAC OSX, with Networking background in NT Workstation and Server.

-Have freelance experience in Studio/ Wedding Photography and Video

-Knowledgeable in Telecom Billing and Troubleshooting. (POTS, DSL, T1, TLS, Wireless, etc.)

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