Manager Project
Resume:
APERCU
_______A competent Professional with nearly 6 years of experience in Project/ Delivery Management Content Development Back End Operations Team Management and Customer Relationship Management. Worked as Project Manager Delivery & Quality with IndiaMart InterMesh Ltd. (B2B Portal) Noida. Gained exposure within the Web Solution Industry to manage & execute web projects capitalize on client management and handle key accounts including all aspects of day-to-day project management. Adroit in web catalogs & client needs assessment motivation and mentoring. Deft in managing complete project activities ensuring timely deliveries as per defined timelines and quality standards. capable of delivering on challenging revenue and growing business with existing ones. Keen planner with strong skills in client relationship management with proven success of managing large scale projects. A creative thinker with a proven ability to implement solutions troubleshoot and resolve issues in a complete professional manner. An energetic self-motivated team leader with hands on experience in requirements gathering.
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~ CLIENT MANAGEMENT ~ PROJECT MANAGEMENT ~ TEAM MANAGEMENT ~ VENDOR MANAGEMENT ~ CONTENT MANAGEMENT
Proficiency Forte
A. Project / Delivery Management / Vendor Management
Planning for project activities involving Scoping Estimation Tracking Delivery Management Content Development & Post Implementation support.
Implementing project plans within preset budgets and deadlines.
Monitoring offshore Delivery Management for technical deliverables of concurrent projects.
Handling development activities and timely risk assessment and mitigation.
Managing & providing technical guidance/support to the project team.
Vendor Coordination for Scheduling and Tracking of the daily task.
Ensuring the on time delivery of the task through vendors.
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B. Relationship / Account Management / Client Servicing
Serving as Single Point of Contact / interface for supporting Client.
Administering hardware software and manpower requirement maintaining MIS for all phases and reporting project progress to the clients.
Meeting deadlines and TAT without compromising quality norms and adhering to SLA.
Understanding and coordinating client s needs / enhancements customization software-related issue of clients to provide solutions in adherence to delivery schedules
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C. Quality Management / Content Management
Involved in achieving quality parameters as per quality standards as well as appraising the status of system implementation.
Developing a framework of quality standards procedures & systems and overseeing smooth implementation across the organization.
Re-designing business processes for dramatic improvements in processes and other external strategic demands.
Analyzing various processes / applications and recommending process modifications to enhance operational efficiency.
Identifying capacity limitations & bottlenecks and process problems reasons for production shortfall for taking corrective action.
Ensuring the quality of the content prior to final delivery.
________________________________________Career Highlights
The Growth Path:
Sep 10 16th Nov 2010 Manager Project Delivery and Quality
May 09 Aug 10 Manager - Client Servicing / Customer Care
Aug 07 May 09 Manager Project Delivery and Quality
May 06 Aug 07 Assistant Manager - Project Delivery and Quality
Oct 05 May 06 Sales Coordinator
KEY RESPONSIBILITIES (Manager Project Delivery and Quality)
Handling the Projects (Web Catalogs) for the existing clients.
Supervising a team of 19 people including Assistant Managers (Project Delivery and Quality) Executives (Project Delivery and Quality) Graphic Designers and Data Entry Operators.
Scheduling the Daily Work to the Vendors and ensuring the On time delivery.
Verifying the documentation content development and meeting quality standards of the product before final delivery.
Assisting the team in meeting the targets and hence revenue generation.
Meeting the customer services expectations for the services provided by the company.
Responsible for recruitments team motivation and training needs whenever required.
KEY RESPONSIBILITIES (Client Servicing Manager)
Shifted to the Client Servicing Department on the grounds to Make and Manage the whole Department
on seeing the Past Performance
Handling the Client Servicing for 6 Regions with the Groups as Welcome Group Old Client Group and Retention Group.
Supervising a team of 19 Client Servicing Executives and ASM s.
Coaching and training the subordinates on Client Servicing CRM Business Mails Telephone Etiquettes Internal Process and Product knowledge.
Call monitoring on daily weekly and monthly basis.
Handling the Client Complaints and pacifying them.
Renewal Collection and Up selling / Up grades of the products & services.
Making the clients understand the whole product and the process.
Reducing the Download Ratio of the clients by providing effective Customer Support.
Develop and maintain the quality reports at executive team and process level.
Assisting and providing feedbacks for bringing the improvements in the process and system.
Preparing MIS for all kind of Analysis.
Responsible for recruitments team motivation and training needs whenever required.
KEY RESPONSIBILITIES (Manager Project Delivery and Quality)
Handling the Projects (Web Catalogs) for whole Delhi / NCR regions for the new acquired clients as well as the existing ones.
Supervising a team of 15 people including 5 Assistant Managers (Project Delivery and Quality) 4 Graphic Designers and 5 Business Content Writers and 1 Data Entry Operator.
Verifying the documentation content development and meeting the quality standards of the product before final delivery.
Assisting the team in meeting the targets and hence revenue generation.
Meeting the customer services expectations for the services provided by the company.
Responsible for recruitments team motivation and training needs whenever required.
MAJOR ACCOMPLISHMENTS:
Worked as a final quality check for the development of the TTS (Task Tracking System) which is the online reporting system and made it error free before the final implementation.
Accredited as the Best Performer on the grounds of the efficiency productivity quality timely delivery and effective client relationship management.
Commenced the career with HDFC Bank Ltd. as Lobby Sales Executive / Sales Coordinator
________________________________________Summer Training
Organisation : Bajaj Sevashram Limited.
Project : Marketing Research on the Advertisement Effectiveness of the Bajaj Brahmi Amla Hair Oil.
________________________________________Academia
MBA (Marketing) Faculty of Management Studies Rajasthan
2002 Scored 66.4%
B. Sc. College of Science Rajasthan
2000 Scored 78.2%
B. Ed. Dev Samaj College of Education Chandigarh
2005 Scored 80.2% (Gold Medallist)
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IT Exposure
Completed Two year Computer Course on Higher Diploma in Software Engineering from Aptech Computer
Education.
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Personal Vitae
NEETU SONI
Mobile: +91 - 989*******
Languages Known : English Hindi and Punjabi
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