Eligibility/Recruiter

JENNIFER WEST

**** * ***** ** ~WORTH, IL ***** Phone 773-***-**** ~ ***********@*****.***

Summary of Qualifications

Highly organized, adaptable professional with interest in an Human Resource position; I strive to keep my performance on a high level of quality and draws on previous experience which includes supervising team members, providing training, and evaluating individuals’ performance, effective communicator, verbal and written with all levels of staff and clients.

• Reputation as a dependable and accountable employee

• Demonstrated ability to analyze business issues

• Motivated self-starter with an aptitude for learning new skills quickly

• Strong analytical and problem solving skills; Detailed oriented and accurate

• Effective communication skills at all levels with a high level of confidentiality

• Knowledge of EEOC guidelines

• Proficient in Microsoft Office Suite, knowledge of PeopleSoft, Typing 50 wpm

EDUCATION

DeVry University Chicago, Illinois

Bachelor of Science in Technical Management

Technical Specialty- Human Resources Management

Degree: June 2012

RELEVANT COURSEWORK

• HR Management

• Strategic Staffing

• Professional Writing

• Employment Law

• Compensation & Benefits

• Labor Relations

• Training & Development

• HRIS

• Project Management

• Human Resource in Communication

PROFESSIONAL EXPERIENCES

Administrative Assistant/Eligibility Clerk

ICI Staffing/Ounce of Prevention 2012-Present

• Recruit, screen and interview clients, full life cycle for slotted positions

• Interpret and explain eligibility requirements, applications details and applicants’ rights

• Initiate procedures to grant, modify, deny or terminate assistance

• Compile, record, and evaluate personal and financial data to verify information

• Investigate, verify employment, check reference, by calling employers to verify employment, and obtain any further information

• Prepare reports and keep records of assigned cases in applicant tracking system

• Responsible for orientation, tours, and applicant new welcome package

Human Resource Intern

Erie Neighborhood House Community Center 2011-2011

• Assembled new employee packets, documentations, I-9s forms

• Organized on boarders document information for processing in HRIS

• Assisted with payroll adjustment using Ceridian payroll software

• Created and updated Personnel Files in HRIS system

• Assisted and monitored the management of collecting performance reviews including reporting of missing evaluations and informing directors/supervisors

• Handled highly confidential materials

• Participated in special projects using excel, benefits enrollment, charitable donations

General Clerk II 2005-2010

Crum and Forster Insurance

• Assisted Underwriters by gathered and investigated information that was pertinent to premium pricing

• Enter and clear submissions multi lines within the required deadline

• Processed submissions via email, mail and maintained log of daily submissions as well as weekly and monthly totals with a 99% in accuracy and timeliness

• Prepared and mailed renewal letters, non renewals, cancellations and reinstatements

• Responded to work compensation bureau crits for state filing

• Served as mentor for on-boarders, trained them on procedures, standards and resources, and enabled them to become productive quickly.

• Set up orientation for new hires, the go to person for new hires concern and issues.

• Created manual for procedures of the service department.

• Assisted Underwriters, gather information for booking of premiums.

• Maintained log of daily submissions as well as weekly and monthly totals.

• Communicated and resolved customer issues and inquiries.

• Ordered loss history reports, obtained drivers motor reports, credit reports for potential insurers and ordered office supplies, Served on the board of recognition committee.

Services Support Associate 1998-2005

Fireman’s Fund Insurance

• Assisted Underwriters by rated and issue policies. Investigated and gather information that was pertinent to premium pricing

• Processed submissions within 24 hour period, meeting deadlines

• Handled Workers Compensation bureau crits and filings, administered countersignatures

• Ordered loss reports, catdata, posting notices, obtained driver license reports, Participated in the award committee; served as backup for Receptionist

• Process first report line

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