Software Management

Derrin Kuhn ******@*****.***

Objective

To obtain a career that greatly benefits the growth of the employer, as well as, challenges me professionally

Education

Bachelors in Science & Technology * Focus of Visual Communications Technology

Educational Strengths & Achievements:

* Six Steps to Communication Solutions

* Time Management & Deadline Control

* Second Language in Macintosh OS X

* Mediums of Media & Functions of Each

* Sight & Insight into Constructive Criticism

* Color Management & Profile Calibration

* Strongest skills from my educational career include Adobe CS & Mac OS X knowledge

* Graduated from the Visual Communications Technology degree in 3 years

o A transcribed 5 1/2 year program

Work Experience

Imagine Clay Avenue Schools October '10-Current

"Building a Foundation for Success"

Parent Liaison / Truancy Officer

Contact parents or guardians when their children didn't arrive at school

* Work closely with the Imagine Clay Avenue staff- While contacting parents is my primary role, I have been asked to do many side projects. Whether that is maintaining their website, creating bulletin boards, or inventing secondary means of follow up with parents.

* Maintained much of the content on the school's webpage- Being in a school, there are always events, plays, or field trips that take place. That information needs to be updated onto the website so parents and faculty can find it quickly and easily.

Ahliyyah’s School For Girls, Amman, Jordan August ’09-February '10

“Development, interaction, participation, and reflection characterize our daily performance”

Web Administrator / Photographer / Designer

Work closely with faculty and staff to maintain accurate information on the ASG’s website as well as create posters and invitations for upcoming events

* Took training courses to learn the CMS program- ASG purchased software to maintain the look and feel of their website. This system was called the Content Management System. It was provided by the company, Eskadenia.

* Instructed students one-on-one with Adobe Products- Part of my position was giving guidance to high school students for their projects and hobbies. These programs were primarily Photoshop CS3 and Illustrator CS3

* Worked with local businesses to help grow their vision- The biggest group I worked with was the Episcopal Church of the Redeemer. The project took extensive planning and coordination to execute properly.

* Trained fellow faculty- The primary training was for Photoshop CS3. For 5 days, I instructed the staff on how to its tools and features. We covered simple layer modes and then began a crash course of restoration, retouching, and color balance.

Reynolds & Reynolds Co., Dayton, Ohio July’07-August’09

Providing the automotive industry with the best possible solutions

TAC Contact Management / Salespoint / LSI Consultant

Act as the direct contact between the Reynolds & Reynolds Co and the end user.

* Troubleshoot & Analyze- being a part of TAC makes me rely on software knowledge and also intangible obscurities. I know what the software can do, it takes a lot more to find out why it won’t do it correct, 100% of the time.

* Communication Barriers – since the TAC is a call center, I had to learn to how to communicate a solution without visual aids. This required me to understand a palette of verbal cues that could help the caller visually understand what I needed to communicate without being physically present.

* Hot Caller – not every call taken is an enjoyable one. Many calls placed are aggressive and misunderstanding. This part of the job demanded me to remain calm, and pacify the customer and still try to solve their problem while they are not in the best moods to be told what to do.

* Quality Testing – I was given the opportunity to develop & test the next version of the Contact Management software that I support at Reynolds.

* Became the subject matter expert for the Driver’s License Scanner Software.

Apple Retail Store, Columbus, Ohio May’07-Aug’07

Retail service that helps find the best solution for customers

Mac Specialist

Work on the sales floor to help assist customers with questions and help them find which computer solution best fits their needs.

* Prepped & Worked iPhone Launch- the iPhone was described by Steve Jobs as 1984 all over again. The telephone was being reinvented and I got the privilege to work and create the store atmosphere

Student Technology Center, Bowling Green, Ohio January ’05 - May ‘07

College service that provides assistance with software problems

Student Coordinator

In charge of maintaining a good rapport with my co-workers & immediate supervisors. Assignments needed to be created & distributed, along with a timeline & deadline schedule created. Tasks & assignments/highlights include:

* Coordinated & Created the Northwest Ohio’s Technology Fair Ideas- each year, Bowling Green State University hosts the Northwest Ohio’s Technology Fair. This fair invites any & all technology businesses to our campus for a free booth & allows them to get their name out to future college employees.

* Coordinated the Bowling Green State University Falcon Film Festival- each year, Bowling Green State University allows freshman to document their first year & create a 5-8 min video of it. The Student Technology Center creates flyers, commercials, & allows the students to rent out the digital equipment necessary to create the projects.

* Day to day task of equipment check-out, teaching workshops, & helping students with software one-on-one- everyday at the Student Technology Center, students come in to check-out digital equipment, ask for software help, & teachers setup workshop dates for groups of students. Workshops range from 12-33 students. Average flow of students daily is 25-75, depending on the semester.

* Promoted to Student Coordinator- After my first year working with the Student Technology Center, I was promoted from Digital Media Assistant, to Student Coordinator.

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