Customer Service High School

Jenna B. Moore

Phone (Primary Cell): 214-***-****

Home: *** ******** **. *********, ** 75182

Email: *****.*****@*****.***

OBJECTIVE

Looking for an employer, that has optimal career paths towards success, in a permanent full time position that offers flexibility with my college schedule. Seeking employment that will allow me to utilize and enhance the skills outlined below; prospects that will offer further ontogeny possibilities for academia, my personal life, and mental/inner growth and development.

SKILLS PROFILE

Microsoft Office (Intermediate to advanced levels)

Extremely detail oriented

Excellent organization skills

Excellent filing skills

Excellent customer service skills

Ability to multi-task and prioritize

Self-motivated with ability to work under pressure (including time constraints)

Excellent communication skills

Experience in healthcare facilities from personal knowledge and employment. Professional healthcare experience acquired at a dentist office (outlined below)

College/self-taught knowledge of working in healthcare settings (Intermediate/advanced levels)

Specific emphasis on knowledge pertaining to neurological/psychological/physiological information

EMPLOYMENT HISTORY

Affordable Dentistry Orthodontics and Massage -

Insurance Verification (claims)

June 2007 - Dec. 2007

Dallas, Texas – Office Clerk

I.All duties, jobs, and transfers within this office/practice done quickly with skills acquired on the job

Insurance verification (without certification)

Pulled patient charts for future appointments

Data entry on all patients: Using computer database or tangible files

Maintained filing system and organization of patient charts

Integrated new, more efficient filing system for patient's charts: To eliminate losing files, misplaced charts, or other paperwork needed for patient information and insurance claims within charts

Completed projects as assigned

Counted on for unplanned, new, or erroneous assignments to be finished, proofed, and returned in an efficient and timely manner

Responsible for maintaining a professional office environment

Affordable Dentistry Orthodontics and Massage – Hygienist Assistant in Training

Prepared sanitized dental trays and rooms for each patient

Greeted and prepped patients for Hygienist or Dentist (Checked blood pressure/heart rate, go through medical history – updated if necessary)

Specialized data entry for patient dental records: entries/comments per individual, per tooth of dental x-rays after regular or deep scale cleanings (patients demographic typically 35-45+ years)

Trained to use and sterilize specialized dental equipment

Babies “R” Us

June 2005 - May 2006

Mesquite, Texas - Apparel Associate

Stocked floors with merchandise according to specific needs: “Planograms”

Maintained cleanliness in work area

Customer service and relations

Babies “R” Us - Customer Service Associate

Answered customer calls

Assisted customers with returns/exchanges

Assisted with management of customer check-out area

Resolution of customer complaints

Babies “R” Us – Cashier

Excellent cashiering and cash management skills

Excellent customer service and communication skills

Maintained a professional and clean work area

EDUCATION

Undergrad College Student

Currently enrolled in the Dallas County Community College District to complete the core curriculum, and anticipate transferring to a 4 year university in order to receive a Bachelor’s of Science Degree with an anticipated graduation date of 2015.

High School Diploma – May 2006

Ralph H. Poteet High School, Mesquite, TX

Vice President of Computer Science Club – Senior year

Programming in Java (Intermediate level – 2+ years) and others languages (Beginner to intermediate levels)

Member of Varsity Orchestra (First violin section) 3+ years

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