Project Management
Resume:
Experience Summary
*+ years of experience in IT/BPO industry as Business analyst / Process Mapper (Business Support Services) with extensive experience in Insurance domain.
• Strong background in the process mapping, training plans and development of business standards
• Working knowledge and proven experience in all phases of business application development and support, including testing and implementation.
• On site experience (UK) on technical documentation and training material development
• Hands-on experience for technical process documentation, preparing training material and project transition for UK based projects
• Strong written and oral communication skills
• Conversant with Project Management concepts
• Adapt quickly to new environments, team player
Personal Detail
Name Mr. Arun Tribhuwan
Email Id. *************@**********.***
Mobile No. +91-997*******
Education
1. M.M.S. (Master of Management Science) from University of Pune.
2. Diploma in Business Management (DBM) from University of Pune.
3. B.E. (Electronics) from University of Pune.
Professional Experience
1. NCOP Pvt. Ltd (A WNS Company) as Business analyst/ Process Mapper :- July 2005 to till date
2. Iceberg Computers as Team Leader - Training :- Aug 2003 – June 2005
3. Versaware Technologies as Team Leader :- Sep 1999 – July 2001
Technical Skills
Operating Systems Windows 9x and above, DOS and Windows NT, UNIX
Languages C, C++, Java, HTML, XML
Database System MS Access, SQL, Oracle (Basic)
Tools and Utilities Planning tools : Microsoft Visio 3.0, MS Office etc.
Test Mgt Tool : Test Director
Professional Certifications 1. SQT from ATS.
2. IELTS certified from Cambridge University .
3. French Language certification from Alliaz Françoise institute
Other 1. Invited by Symbiosis institute for evaluation of projects
2. Certified for IFSM for Life Assurance, Communication & Feedback skills by EXL Services.
NCOP (WNS), Pune
Current Job Profile o Responsible for Process Migration
o Mapping & technical Documentation of Processes
o Creating and chartering Migration plans
o Proven track record for developing customer relationship
o Expert in managing virtual teams
o Coaching and mentoring offshore team for all phases of technical information processing
o Requirement and Impact analysis to show the improvement area’s as per the process requirements
o Chartering MIS Reports which depict the currents status of the projects
o Produce deliverables which adhere to standards and quality
Relevant Project Experience
Royal Bank of Scotland (Bristol) : APOLIS (On Site - UK)
Team Size 6
Project Abstract RBS is one of the well known banks in UK. RBS has outsourced the complicated transaction to Norwich union, Pune. The migration of the processes was done by the team from Norwich union.
Responsibilities o Project planning (process mapping)
o Process Documentation
o Creating and chartering Migration plans
o Requirements gathering
o Daily Reports creation
o Managing virtual teams
o Client interaction and customer satisfaction
o Knowledge transition and chartering training Plans
o Coaching and mentoring Offshore / Virtual teams.
Norwich Union (AVIVA- York) : Bond existing business / BNB / PREMIUMS/ - Process Migration (On site - UK)
Team Size 5
Project Abstract Norwich Union is one of the well known insurance company in UK. Norwich Union has outsourced the project migration of “Bond existing business / BNB / PREMIMS” transaction to Pune as AVIVA operations.
Responsibilities o Project planning (process mapping – technical documentation)
o Creation of Project plans
o Team management for UK team members
o Client interaction and customer satisfaction
o Knowledge transition and chartering training Plans
o Coaching and mentoring offshore team.
BBC World Wide : Electronic Book
Team Size 5
Project Abstract Designed an on line electronic book for BBC. It was developed using XML, HTML, JAVA, applets. It was a descriptive book on ancient civilization that had many references. The book was user friendly, facilities like bookmark & references were the main features. The book was connected to database for feedback.
Responsibilities o Estimation for projects
o Requirement Analysis
o Coding and development for the system
o Design of the system
o Implementation
o Peer Reviews
Other Projects
• Northern Railway : Clinic Management Systems development
• CHR India: Testing CHR India site for recruitment services and other services of IT / Non- IT segments.
• Times Publications : Electronic Book development
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