Barbara Hall Resume
Resume:
BARBARA E. HALL
Seattle, Washington 98122
*******.*********.****@*****.***
PROFILE
• Analytical problem-solver with specialized expertise in all aspects of Unix/Linux, OSX, and Windows administration
• Capable communicator, able to interface easily and well with both clients and internal groups
• Reputation for 24x7x365 on call availability and support for production, client, end user, and mission critical systems
• Highly organized self-starter with proficiency in diverse technologies and tools
• Extensive portfolio of professional development and training
EXPERIENCE
SYSTEMS ADMINISTRATOR, SCREENPLAY; SEATTLE, WASHINGTON — 2009
• Provided 24x7x365 support for all computer systems and network infrastructure (hardware, software, and facilities), supporting production, mission critical systems. external clients, and all end users
• Responsible for ensuring backup and archiving all data both for production and end users, included a very large asset archive (~75 TB)
• Authored and implemented department and companywide policies as they pertained to the IT group resources
• Created and maintained documentation on all mission critical and production systems on the company wiki
• Reverse engineered existing systems in order to maintain, streamline, document, and performance tune existing servers and services
• Provided mentoring, guidance, and training for the desktop support engineer
LITIGATION SUPPORT SPECIALIST, LEXISNEXIS; BELLEVUE, WASHINGTON — 2007-2009
• Provided support of Concordance, Concordance Image, FYI, and Law Pre-Discovery to end user clients via telephone, email, and remote screen share sessions
• Logged and documented all client issues with resolutions into the TeleSupport ticketing system
• Escalation of tickets and calls as necessary, frequently assisted the escalations team with testing and resolution of
complex issues
• Supported a variety of printer and scanner related issues
• Replicated and tested client issues to reduce the amount of work placed on the developers
• Troubleshot any errors clients may encounter while trying to process a job
SENIOR TECHNICAL SUPPORT ENGINEER, ISILON SYSTEMS; SEATTLE WASHINGTON — 2005-2006
• Configured and supported Isilon storage clusters in customer production environments
• Debugged complex hardware, software, and interoperability failures between Isilon clusters and multiple client plat-
forms
• Produced internal and external communications documenting policies, procedures, accepted configurations, and debugging techniques
• Updated, developed, and assisted in maintenance of knowledgebase articles on these topics
• Provided superior 24x7x365 rotational on-call support to internal and external customers
SYSTEMS ENGINEER, LOUDEYE CORPORATION; SEATTLE, WASHINGTON — 2002
• Supported IRIX-based high density storage systems working in tandem with StorageTek near-line storage system
in production environment
• Generated system automation tools using shell scripting
• Administered user accounts and performed routine system maintenance, backups, storage, and documentation
SYSTEMS ADMINISTRATOR, SLAM MEDIA; SEATTLE, WASHINGTON — 2001-2002
• Monitored, planned, and engineered client production systems
• Collaborated with networking and database engineers in development and implementation of systems
• Provided continuous hardware and software systems support, including performance monitoring, tuning, trouble-
shooting, and documentation
SYSTEMS ADMINISTRATOR, INFONOW CORPORATION; DENVER, COLORADO — 2000-2001
• Supported production and development in heterogeneous Windows/Unix environment
• Administered Network Appliances and email; fulfilled remote access administration utilizing VPN
• Maintained hardware and software; monitored, documented, and tuned systems performance
• Ensured 24x7x365 availability of mission critical servers and services
SYSTEMS ADMINISTRATOR UNIVERSITY OF COLORADO AT BOULDER; BOULDER, COLORADO— 1999-2000
• Ensured continuous operation and functionality of mission critical servers and services 24x7x365
• Administered networks and user accounts, monitored and tuned systems performance, and maintained hardware
and software in environment composed of over 40 servers and 150+ users
TECHNICAL SUPPORT ENGINEER I, SUN MICROSYSTEMS; DENVER, COLORADO — 1998-1999
• Provided optimal levels of remote support via telephone for Sun’s mission critical customers on 24x7x365 basis
• Performed end to end call monitoring, troubleshooting, problem solving, and systems monitoring and patches
• Resolved escalated technical issues
SYSTEMS ADMINISTRATOR, UNIVERSITY OF WASHINGTON; SEATTLE, WASHINGTON — 1997-1998
• Installed, configured, supported, and upgraded Unix, Windows, and Macintosh hardware, software, systems, net- works, and peripherals for 80 users and 20 servers in an academic environment
• Ensured overall security and performed backups, performance monitoring, and tuning
TECHNICAL CONSULTANT, ANALYSTS INTERNATIONAL CORPORATION; CHICAGO, ILLINOIS — 1997
• Performed installations, maintenance, and upgrades for various departments within Boeing corporation
• Spearheaded and oversaw interactive batch jobs on Unix systems and all associated documentation
SELECTED PROFESSIONAL DEVELOPMENT
System and Network Performance Tuning
Unix Security, Threats and Solutions
Networking Fundamentals for Security and Administration Professionals
Configuring and Administering Samba Servers Administering Linux in Production Environments Advanced Solaris Systems Administration
EDUCATION
Temple University, Philadelphia PA — Completed 3 years of a cognitive neuroscience major
SKILLS
OPERATING SYSTEMS
FreeBSD, Windows (Win2K/XP – Vista, client and server), Mac OSX (panther – snow leopard, client and server), Linux/Unix, Solaris, IRIX, OpenBSD, MS-DOS, IOS
HARDWARE
Sun Microsystems (SPARCStations, Ultras, Enterprise) , SGI, Network Appliances, StorageTek Powderhorn tape silo, hubs, switches, modems, terminal servers, CSU/DSU, frame relay, T1 - DS3 circuits, Cisco routers, firewalls, VPN , SAN storage devices, networked printers, Qlogic, EonStor, ATTO, Overland, patch panels and punchdown, Norco, Iron Systems, DLT/AIT/LTO4, Xserve (1,1 – 3,1)
SOFTWARE
DNS, DHCP, Active Directory/OpenDirectory/NIS, NFS, TCP/IP, Samba, ftpd server, Aspera, sendmail, postfix, majordomo, mailman, pop, imap, sshd, sudo, nmap, pgp, rsaref, tcpwrappers, VPN (openvpn & pptp), firewalls (pfsense and pix) , apache, Microsoft Office Suite, gcc, gmake, X11, FlexLM, amanda, ufsdump, xlv, DMF/TMF, ACSLS, Micrososft SQL Server , Postgres, Retrospect, BRU, xsan, TRAC, caldav, RaidWatch, FileMaker Server, Episode Engine, wiki server, ldap. Openoffice, Omnigraffle, MS Exchange Server 2003
LANGUAGES
Unix shell scripting (bash, /bin/sh, ksh), sed, awk, HTML, some python
REFERRALS
Excellent references available upon request
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