Quality Assurance Customer Service
Resume:
Kathy Rosiere
Wagoner, OK *****
QUALIFICATIONS
Organized strong interpersonal skills, problem-solving skills, willingness to learn new skills, and the ability to work in a fast paced environment. Telephone techniques, faxing, directory assistance, ten key by touch, data entry, filing skills, calculator by touch, business math, accounts receivable, accounts payable, Word Perfect, Excel, Lotus, Pagemaker, PowerPoint, Microsoft Word, instrumented video conferences, customer service, Fletcher Flora LIS and PDS Office Systems, Clinitec 50 urinalysis, Meretek UBIT-IR300, Cell -Dyn 1700 Hematology analyzer, Vitros, Triage BNP Meter Plus, Protime Microcoagulation System, Cholestech LDX, Optilion Electrolyte Analyzer, Alfa Wasserman, Leica Cryostat, Stago, Olympus AU400, Advia Centaur CP, Sysmex xs1000, Siemens Clinitec Advantus, CPSI Software Program, I-Stat, E-Screen Drug Screening Certification, quality control and calibrations of various machines, quality assurance, and ACLS Certification.
EDUCATION
1989-1994 Oklahoma State University, Stillwater, Oklahoma 132 hours
EMPLOYMENT
2009-2010 Lab Tech, Phlebotomy Supervisor, Pathology Assistant, Muskogee Community Hospital, Debbie Smart, CEO 918-***-****. Responsibilities included replacing all stains in pathology, quality contol, quality assurance, and maintenance in pathology, ran Leica Cryostat, assisted the pathologist, Stago, Olympus AU400, Advia Centaur CP, Sysmex XS 1000, Siemens Clinitec Advantus, ran CPSI software program, I-Stat, registered patients, pathology charges, phlebotomy scheduling, pathology scheduling, ordered supplies, processed patients and reported out results, created policy and procedure manuals and log sheets using Excel and Word Perfect.
2002-2007 Lab Tech, Phlebotomy Supervisor, Family Medicine Associates, Scott Duboise, 918-***-**** Responsibilities included running controls on CEll-Dyn 1700 Hematology analyzer, Temperature and humidity logs, ordering supplies, urinalysis, immunology, hematology chemistry, setting up cultures, quality control, quality assurance, maintenance logs, rooming patients, demonstrated competence in phlebotomy, prepared specimens for reference labs, performed computer operations, such as taking orders, making orders, reporting results and also rooming patients, HIPPA regulations, OSHA regulations, preparing for inspection, and X-ray.
1998-2002 Office Manager, Metro News, Patty Eastom, 918-***-**** Responsibilities included typing ads, insertion orders, invoices, created maps for collectors, calling newspapers for confirmation, accounts receivable and payable, set up papers, faxed, filed, answered multiple phone lines, and customer service.
1998-1999 Phlebotomist, Stillwater Medical Center, Randy Grother, 405-***-****.Demonstrated competence in phlebotomy, including therapeutic phlebotomy and arterial punctures. Demonstrated the ability to deal with neonatal, pediatric, adolescent, adult, and geriatric patients. Received specimen, accurately checked labels on specimens, updated and prepared worksheets and distributed specimens to designated lab areas. Prepared specimen for the reference labs, and completed request forms, accurately paying attention to details on request forms, prepare patient registration of outpatients when applicable, ordered entry in the hospital lab management computer system. Preformed computer operations such as taking orders, reporting results and receiving request. Faxed information to doctors and set up various cultures
1986-1997 Secretary, Oklahoma State University, Fred Eilrich, 405-***-****. Worked for three professors and eight graduate students. Responsibilities including typing documents and proposals, recording grades, setting policy conferences, mail distribution, maintained appointment calendars, conference room scheduling, travel arrangements, faxing, filing, etc.,
REFERENCES
Scott Duboise, Lab Manager, Family Medicine Associates, Broken Arrow, Oklahoma 918-***-****
Fred C. Eilrich, Research Specialist, Oklahoma State University, 405-***-****
Debbie Smart, CEO, Muskogee Community Hospital, 918-***-****
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