Telecommunications Professional
Resume:
Moultrie GA ***** 404-***-****
Michael Lively
Objective:
Telecommunications professional with VoIP, traditional telephony, software development, project management, DSL, telecom consulting, and ISP experience, pursuing a career within IT or telecommunications.
Experience
11/2006-Present
TeleBarbados Barbados, W.I.
Network Engineering Manager
-Primary source of technical recommendations and guidance on telecom and VoIP issues for senior management team reporting directly to the CEO.
-Managed a team of 4 engineers responsible for wireless/fiber/voice network build-out, IT back office, and customer technical support
-Responsible for turn-up, operations and management of Metaswitch VP3510 softswitch and SS7 interconnection with local incumbent carrier.
-Installed, configured, and maintained Acme Packet session border controllers.
-Responsible for development of PBX and IP Centrex products and services.
-Complete end to end provisioning, configuration, turn-up, and maintenance of interconnection with 8 long distance carriers. Interconnection was both originating and terminating traffic for the island of Barbados and consisted of both traditional SS7 interconnections as well as SIP VoIP. Interconnection processes approx 1.5 million minutes per month.
-Responsible for project to turn-up SONET fiber ring for backbone and customer premise applications
-Managed billing dump process to billing system vendor. Additionally, responsible for in-depth CDR analysis, billing system reconciliation, and billing dispute support.
-Managed Asterisk VoIP PBX platform. Responsibilities included IVR tree design and implementation, NOC call center ACD design and implementation, complete management of system and interconnecting trunks, and management of all Polycom Soundpoint IP phones.
-Provided project management for island wide deployment of wireless 10.5 GHz and satellite network of 20 sites on two islands for a mission critical application required by international bank.
-Deployed multiple 2.4 GHz Wi-Fi mesh networks utilizing Bel-Air Access points
-Responsible for testing and turn-up of international circuits. Included T1 testing, configuration of Turin networks SONET MUX, and cross connects installation using ADC DSX-3 and DSX-1 panels.
-Responsible for completion of high priority limited time frame projects such as delivering VoIP, data, and PRI services to customers or conference centers with little advanced notice.
-Designed, configured and implemented turn up of IP network in St. Lucia via sub-sea fiber cable using Cisco 12000 Router with GigE and Packet over SONET cards, Cisco 6503 Layer 3 switch, and Alvarion BreezeMax Wi-Max radio links.
-Planned and implemented installation of database driven, web accessible trouble ticketing system. Included email ticket creation and tracking.
-Managed and wrote all RFP responses for commercial customers, including an RFP worth 1.5M USD for the school system of Barbados.
11/2004-11/2006
Engineers’ Consulting Group Valdosta, GA
Sr. Network Engineer
-Provided consulting services for traditional telecom and VoIP service deployments.
-Provided Project management and engineering for large scale carrier VoIP deployments including vendor selection, costs analysis, and ROI presentations.
-Responsible for complete operations and management of 2 Metaswitch VP3510 softswitches.
-Installed and configured over 20 Acme Packet Net-Net Session Director session border controllers.
-Installed 17 Lucent Compact Switch Softswitches.
-Installed, configured and maintained 25 independent Broadsoft VoIP systems.
-Provided Tier 3 support for Lucent Compact Switch, Metaswitch, Acme Packet, Broadsoft, and Asterisk VoIP systems.
-Performed TDM interconnection turn-up and testing for many of ECG’s customers.
-Provided in-depth training on VoIP system operation, troubleshooting, and management.
12/2003-11/2004
Electronic Arts Orlando, FL
QA Online Lead
-Managed 30+ quality assurance testers for online component of EA Sports video game titles.
-Developed test plans for features and 3rd party standards compliance.
-Developed training materials for testers and fellow leads on networking and online game testing.
-Managed multiple simultaneous testing projects.
1/2003-12/2003
O1 Communications Orlando, FL
Lead Network Engineer
-Managed Southeast US IP and telecom network.
-Developed and implemented network plans.
-Helped in the transition of the network from previous owners (Volaris) to O1.
-Continued configuration, operation, maintenance of telephone switches.
10/2000 - 12/2002
Volaris Online Orlando, FL
Superpop Deployment Team Co-Leader
-Selected as co-leader for ISP POP consolidation project.
-Managed 7 team members located in several cities.
-Managed site survey and phone switch installation.
-Deployed Convergent ICS2000 phone switches for PRI-offload.
-Worked with ILEC and vendors on switch and trunk turn-up.
-Testing and turn up of OC-12,DS-3, and DS-1 point to point circuits.
-Configured Cisco AS5300, Lucent DDM 2000, MRTG, and Sun Solaris Servers.
-Responsible for gathering and archiving call detail records.
1/2000 - 9/2000
DuroCom/Volaris Online Orlando, FL
Project Manager
-Managed deployment of resold DSL in KY, TN, and GA.
-Responsible for vendor selection and recommendation on various projects.
2/1997 - 12/1999
Surf South Inc Valdosta, GA
Technical Support Manager
-Contributed in developing client/server trouble ticketing software.
-Managed 8-10 technicians on a day-to-day basis.
-Second level support for a 20,000 subscriber ISP.
-Developed and maintained internal support web site.
-Involved in QA of software distributed to customers.
1/1995 - 12/1996
IBM PC Helpcenter RTP, NC
Marketing Support Representative
-Provided Marketing and technical support for communications group.
-Product specialist in 3151 and 3153 display terminals.
-Specialized in modems and 5250 communications.
Education
5/1999 Valdosta State University Valdosta, GA
B.S., Computer Information Systems
3.05 GPA
References available upon request
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