post

BERTRAM D’SILVA

*** ******* ****, ****** ** K*V 6R6 Cell: 613-***-****

Email: **********@*****.***

CAREER OBJECTIVE:

Computer Maintenance Technician in a Mainframe environment diagnosing and repairing systems and related equipment. 15+ years’ related experience - wish to return to the industry after an eight-year hiatus from this field.

EDUCATION:

Current:

Willis College of Business, Health and Technology, Ottawa - Network Systems Engineer. Graduate Dec./2011 with industry certificates: A+, MCP, MCSA, MCTS, MCITP, CCNA.

Course Outline: A+ Preparation, Installing, Configuring and Administering Windows XP Pro and Windows 7. Managing and Maintaining Windows Server 2003. Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services. Configuring, Managing and Troubleshooting Microsoft Exchange 2010 and Cisco certified Network Associate

Obtained Reliable Security Clearance

Previous:

Diploma Computer Maintenance Technology

Control Data Institute

Gordon Graydon Memorial Secondary High School

Honor Graduation Diploma (OSSD)

SKILLS & EXPERIENCE:

Hardware/Software Troubleshooting, Communication, and Problem Solving:

• Troubleshooting and installing all common hardware devices

• Diagnosed and repaired hardware and software problems on IBM compatible peripherals

• Diagnosed and repaired IBM mainframes

• Maintained and repaired various peripherals including IBM DASD, EMC DASD, IBM printers and Tapes

• Replaced hardware such as motherboards, processors, hard drives, power supplies, DVD/CD ROM drives

SKILLS & EXPERIENCE: (cont’d.)

• In-house and on-site feature installations and de-installations on IBM mainframes and peripherals

• Inspected equipment received for special features, maintenance manuals and tools, and general condition

• Interfaced with customers to effectively provide technical support, product information, shipping/receiving orders, resolve issues, site visits, attendance at managerial meetings

• Provided on-the-job training to Junior Customer Engineers

• Actively served customers, resolved issues, initiated changes and taught co-workers

• Managed needs/requirements of high revenue commercial accounts through extensive follow-up procedures, such as daily site visits, weekly meetings with data centre managers, site log maintenance and spare part inventory

• Successfully retained Government account for five years

• On-site Customer Service Representative for three years SHL Calgary.

EMPLOYMENT EXPERIENCE:

COMPUTER RELATED EXPERIENCE:

BRAINS II INC., Calgary, AB September 1996 – January 2001

Customer Service Technician: Maintained/repaired IBM mainframes, AS400, IBM DASD, Printers & Tape subsystems. Diagnosed/repaired IBM 9021, 9121, AS400, 36/38 & RISC 6000 systems.

RBA INC., Calgary, AB January 1991 – September 1996

Customer Service Technician: Maintained/repaired IBM mainframes, AS400 series systems, IBM DASD, EMC DASD, and IBM Tape/Printer subsystems. Diagnosed/repaired IBM 4381 & 4341 System 36 & 38, AS400 and RISC 6000 systems.

DATATECH SYSTEMS LTD, Calgary, AB April 1990 – January 1991

Senior Customer Service Representative: Diagnosed and repaired MAI and DEC systems and subsystems. On-site and in-house repair of Roland and Citizen printers.

INTERNATIONAL WALLCOVERINGS LTD., Brampton, ON May 1989 – August 1989

Proof Press Operator: Set up, maintained and operated Proof Press. Printed test designs for new wall coverings.

EMPLOYMENT - COMPUTER RELATED EXPERIENCE (cont’d.):

DATA ASSIST COMPUTER SERVICES, Markham, ON November 1987 – January 1989

Technical Specialist: Performed in-house and on-site feature installation/de-installations on IBM equipment. Interfaced with customers re equipment specs, proper installation and IBM certification. Handled shipping and receiving duties.

Equipment range: IBM 4341, 4361 and 4381 mainframes. IBM 3880 Disk Controllers and subsystems, IBM 3705 and 3725 Communications Controllers. IBM 3203, 4245 and 3287 printers.

CONTROL DATA CANADA LTD, Mississauga, ON September 1980 – November 1987

Senior Customer Engineer: Diagnosed/repaired hardware/software problems on IBM-compatible peripherals. On-site Service Rep for Government client for five years. Trained junior technicians.

REFERENCES: Available upon request.

Contact this candidate