Krishna veni nagar Colony,
Housing Board Moula-ali,
Mobile: 789-***-****, 903089890.
Bright aspirant with broad ranging experience in Networking and customer support service. Capable of quickly adapting to changing technologies and team up with a networking implementation team. Flexible committed individual with excellent communication skills and trouble shooting skills aiming to specialize in network administration.
2005-2008:- RRD Degree College, Vidya Nagar, Osmania University.
BSc- Microbiology, Chemistry, Computer Application.
2001-2003:- Intermediate from Ratna Junior College
BiPC- Botany, Zoology, Chemistry
Ecil Post, Hyderabad
2000-2001:- SSC from Mother Theresa Co-Education High School,
Housing Board Colony, Moula-Ali Hyderabad-500040
Working with Mahindra Satyam as Level 2 Technical Associate supporting for Verizon FIOS (ISP).
Worked with WIPRO as Technical support Associate.
Worked as an RO/HAO in HMRI (Health Management and Research Institute) a Satyam Foundation group of Companies.
o Handling Inbound Chats and Calls.
o Providing extensive technical support for Compaq Presario / HP Pavilion Notebooks which includes both hardware and software troubleshooting.
o Remotely isolating all the Software issues using SR Dash tool and ensure that the customer gets satisfied with the support provided.
o Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
o Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies and Security policies.
o Knowledge of backup processes and procedures
o Arranging the mail in repair services based on Notebook warranty status after confirming it as hardware issue.
o Maintaining Customer records and documenting them in Astro tool.
o Configuring HP Laptops and servers as per the customer requirements and do the sales online.
o Quoting the best price for bulk orders and bid for the tenders.
o Providing best service for the products with the help of our dedicated support engineers.
o Good interpersonal and technical skills, effective communication and ability to handle the things independently as well as a part of the team.
WORK PROFILE IN Mahindra Satyam:
Dealing with the issues related to Internet service provider, FIOS FIBER OPTIC SERVICES, where all the three services Telephone, video and internet will be transferred using single Fiber optic cable, email clients for instance outlook, Microsoft outlook, windows mail, and related to Verizon Webmail issues, and with telephone issues and with Video issues.
o Handling inbound calls or chats and providing the technical support related to the internet issues.
o Router functionality and checking the router settings and configuring the router with other wireless devices like printer, DVD/Blue ray player, and Music systems.
o Fixing the server issues related to the Verizon and configuring the Microsoft outlook, Outlook express, Thunderbird, Windows live mail.
o Handling issues related to the Telephone circuit.
o Handling the calls related to the Video issues, like Channel availability and checking the IP address on the set top boxes to program the recordings and media guide information.
o Dealing with the issues related to wireless and wifi connectivity.
Ø Date of Birth : 27th November 1985
Ø Gender : Male
Ø Father Name : S.Narsaiah
Ø Marital Status : Single
Ø Permanent address : H-no- 5-24-52/3, Bakshiguda Moula-Ali Housing board
Colony. Hyderabad 50004
I do herby declare that the particulars of information and facts stated here’ in above are true, correct and complete to the best of my knowledge and belief.
PLACE: HYDERABAD Madhu Sarvani