sales

“Self-motivated professional who’s focused on customer service and results”

Objective: To obtain a management position

SKILLS

Microsoft business applications

Sales & Marketing

Leadership Management

Public Speaking

American Sign Language

Excellent customer service

EDUCATION

University of Arkansas

Texas A & M University

Bastrop High School

Marketing (Junior)

Liberal Arts (Sophomore)

Graduated May 2003

July 2006 – Present

August 2003 – May 2005

Little Rock, AR

Kingsville, TX

Bastrop, TX

PROFESSIONAL EXPERIENCE

Verizon Wireless, Baton Rouge, LA, Sales Representative promotion: (August 13, 2008 - present):  Sales Results:  Meets and exceeds quota/revenue targets.  Excellent command of product knowledge and overall network capabilities. A leader in contract renewals, data plans, accessories, and handset sales.  Responsible for customer satisfaction; business philosophy: “I touch it, I own it”. I ensure customer satisfaction by resolving customer issues and concerns ‘end to end’ always working on ways to improve the customer’s experience with Verizon. Performance reviews state, I am a ‘standout’ in my district when proposing solutions that ‘best’ benefit the company and the customer. Customer Retention: Churn rate 1.3% – District average 2.5%. Order Processing: Accurately processes financial transactions, audits and reconciliation of daily cash receipts.

1) A leader in sales performance for my district

2) Ranked 10TH highest in revenue growth for the district

Verizon Wireless, Little Rock AR Customer Service Representative (June 21, 2007- August 12, 2008):  Responsible for providing excellent customer care, quality service for phone repairs, billing issues and renewal offers.  I have been recognized as a one of leading performer as a CSR in my District. Here are some of the following achievement that I made since I been here in Little Rock, AR.

1) Most renewals in my district in October 31, 2007 I received a recognizing you awarded for my accomplishments.

2) Last year my target was 125% and exceeded by 40%.

3) I have been the floater for Little Rock area since I been here I have worked at 4 all locations in Little Roc, AR.

 

 Home Depot, Little Rock, AR Flooring Specialist (March ‘06 – June 16, 07)

Subject matter expert for flooring and counter top installations. Substantial knowledge to include, but not limited to the following areas, ability to explain the use of a variety of flooring and adhesives, knowledge of a variety of carpeting to include in-stock and special orders. Responsibilities include estimating square footage, quantity estimate and pricing options. I was Responsible for $216,540 sales since March of 2006. Demonstrate excellent customer service skills and successful in adhering to policies on work attendance and safety.

Crane - KIA, Little Rock, AR Sales Representative (December ‘05 – March ‘06)

Responsibilities include: Retail sales of new cars, pre-qualifying customers and Marketing. Required to meet monthly sales objectives, meet dealership revenue targets and establish account development strategies to increase new business opportunities. Provides excellent customer care, service delivery, Sale’s follow-up and works with customers to identify and solve transportation concerns in a timely manner. I am proficient with understanding credit, lending and financing practices. I have consistently demonstrated excellent people skills towards my colleagues and customers.

North Point Ford/Asbury Motor Group, Little Rock, AR Sales Rep. (May ‘05 – December ‘05)

Responsibilities included: Retail sales of new cars, pre-qualifying customers and Marketing. Required to meet monthly sales objectives, meet dealership revenue targets and establish account development strategies to increase new business opportunities. Provided excellent customer care, service delivery, Sale’s follow-up and worked with customers to identify and solve transportation concerns in a timely manner. I became proficient with understanding credit, lending and financing practices. I have consistently demonstrated excellent people skills towards my colleagues and customers.

Key achievements:

Exceeded monthly sales projections; ranked in the top 10 out of 40

Ranked in the top 5 out of 40 to lead in new business appointments

One of the youngest Sale’s team member to join the corporation

Home Depot, Bastrop, TX Inventory Stocker (May ‘03 – August ‘03) summer job

Responsible for unloading and stocking inventory and completed initial training classes for forklift operation, inventory control and safety management. Demonstrated excellent customer service skills and successful in adhering to policies on work attendance and safety.

Project Whiteout, Bastrop, TX Founder & President (September ‘99 – January ‘03)

Founder of Project Whiteout a community service project dedicated to keeping the community beautiful and reducing gang violence by removing gang Graffiti from county and personal property through out the county.

Key achievements:

Received NCAA Div II Collegiate Athletic Scholarship 2003 - 2005

Completed 1,019 community service hours

Won the State Farm “Person of the Week” October 2001

Won the Fox 7 ‘Central Texas Leadership Award 2001 & 2002

Awarded two leadership trips to South Africa 2001 & 2002

Justin A. Boyland

11070 Mead Rd. Apt # 2107 Baton Rouge, LA 70816

Letter of Introduction

Dear Human Resources,

It is with pleasure that I introduce myself to you as a candidate seeking a position within your organization. I am self motivated and focused on ensuring customers have an excellent experience in my store. My work experience, focus on exceeding revenue projections, educational credentials and community service experience will allow me to be a great asset to your team an help you meet your business objectives. My credentials include:

2-years of college courses at the university level

“Real world” business experience applying sales, marketing and leadership skills

References backing up my credentials

You may ask your self, “What can this individual bring to your organization that others may not?” I am a hard worker who is dedicated to being successful. I enjoy sales and working with people. From my community service and collegiate experience as a football player, I understand the importance of working well with others and team spirit.

Please review my resume and let me know when we can meet to discuss how my skills and qualifications can contribute to your organization. I can be reached at 225-***-**** or by e-mail at ******.*********@*****.*** to arrange an interview at your convenience. Thank you for your time and consideration.

Sincerely,

Justin A. Boyland

Contact this candidate