Customer Service Sales

Karen E. Lerchbacher

**** **** ***** * Walton Hills, OH 44146 * Residence: 440-***-****

PROFESSIONAL PROFILE

Twenty Four years of Customer Service Representative and Sales experience where excellent communication skills, an ability to interface with all level of personnel including management, technical staff, vendors, and clients, and a sincere desire to bring leadership, harmony, and efficiency to the organization.

OBJECTIVE

A position within a dynamic, challenging environment where customer service is paramount and the opportunity exists to positively impact the company’s growth.

SUMMARY OF QUALIFICATIONS

• Extensive experience in project management utilizing excellent organization and communication skills

• Possesses the ability to manage multiple priorities, working within deadlines and effecting positive, long-term results

• Provides technical and customer service support

• Oversees projects from inception through closing

• Handles bid documentation process including familiarity with bonding for projects and specification manuals

• Highly detail oriented and can work Independently

ACHIEVEMENTS

• Authored technical manual: detailing type of equipment, type of contract, cross referencing to contact names and computer records

• Implemented procedure for closing out construction job: punch list of labeled units and coordinating with corresponding blue prints for easier identification by technical staff and customer

• Created a system for completion of all phases of installation and testing of equipment prior to turning manuals over to customer

• Recommended vendor to upgrade company’s internal office telephone and voice mail systems

• Added an increased level of professionalism when visiting customers on-site projecting a positive corporate image

EMPLOYMENT EXPERIENCE

CARRIER CORPORATION, Garfield Hts. OH 2003- 2011

Finance Coordinator

• Collection for Commercial and Direct Sales Organization

• Daily use of Sales2Cash Program for collection calls

• Creation of monthly focus file for making collection calls

Sales Coordinator

• Primarily responsible for booking and ordering jobs for the Direct Sales Organization

• Experience with the following systems: C8, C10, SAP, SAMS, Warranty and Microsoft Office and Excel

• Sales support for Sales Engineer and customers

• Tracking of equipment delivery to jobsites, customer sites or crane yards

• Handled warranty claims for parts and labor

• Follow-up on collection issues monthly from aging report

• Worked with other Sales Coordinator to create a training program for the job function

THE K COMPANY, Akron, OH 1995 - 2003

Customer Service Representative

• Primarily responsible for sales and support of commercial service contracts for this energy control specialist company

• Duties include project management of commercial installations including contract negotiation, bonding, ordering equipment, follow up on general contractor and technical installation, delivery of equipment, customer training on controls, preventive maintenance, service and new construction warranties

• Handles dispatching, schedules maintenance and service calls

• Provides customer support and training of software on Novar and Carrier control

HAVSCO INC, Bedford Hts., OH 1987 - 1994

Energy Controls Specialist/Commercial Marketing

• Responsible for marketing, design, training, programming and trouble shooting of Carrier/Parker VVT, Trane Tracer and Tracker Control Systems

• Consulted on projects, writing bids and specification for control projects

THE HIGBEE COMPANY, Cleveland, OH 1985 - 1987

Sales Auditor/Sales Supervisor

EDUCATION

BOWLING GREEN STATE UNIVERSITY - Bowling Green, OH 1981 - 1985

B. S. B. A.

Major: Selling and Sales Management

International Business

Post College Trade Courses

Carrier Comfortview School February 2002

• Carrier Comfort Network, CCN, Update Class September 1995

• Novar Logic One, Dealer Training August 1995

• HVAC Fundamentals Class March 1995

• CCN Advanced Contractor March 1993

• Cleveland State University- Continuing Education 1993

Heating and Air Conditioning Systems Design

• Carrier Design Center August 1992

• Carrier, RSC VVT Enhanced Class 1990

• Carrier, RSC VVT II Class April 1989

• Carrier, Parker ACS School July 1988

PROFESSIONAL ASSOCIATIONS

ASSOCIATED BUILDERS AND CONTRACTORS, INC.

Former Member

AIR CONDITIONING CONTRACTORS OF AMERICA

Former Member

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