Customer Service

UMAIR SAMI ANSARI

Email: *****.****@*****.*** Mobile: 510-***-****

Address: **** ******* **** #****

El Cerrito, CA 94530

Seeking assignments in Customer Service Operations with an organization or a reputed company.

BIO

• A competent professional with nearly 4 years experience in the Travel Industry.

• Associated with Holiday Planners Travels (Fujairah UAE) as a Sr.Travel Consultant & Tour In charge.

• Proficient in handling all aspects of travel operations including reservations, ticketing, fare construction etc.

• Adept in providing high value-added services to customers by providing them effective travel packages, thereby enhancing their satisfaction levels.

• Adroit at preparing itineraries & aware of the preferred holiday destination across the world.

• Possess good listening skills & the ability to understand a client's needs. Accurate, methodical & problem solving skills. An excellent communicator with thorough knowledge of passports & visas.

AREAS OF EXPERTISE

Customer Service Operations

• Ensuring customer satisfaction by achieving delivery of service quality norms.

• Strategizing policies & procedures in the operating systems to achieve greater customer delight.

• Interview, train, supervise & evaluate support staff within unit. Supervise & conduct scheduling of support staff. Provide direction, motivation and training to the team members.

• Overseeing smooth & scheduled implementation of brand standards so as to minimize gaps in actual vs required standards.

Operations

• Handling domestic & international reservations, ticketing, constructing fares for corporate & individual clients.

• Issuing Holiday or Honey Moon Packages both inbound and outbound U.A.E

• Hotel & Apartment booking both Inbound and Outbound U.a.e

• Applying for Schengen Visa, doing necessary only for U.a.e nationals.

• Handling Walking Clients ( mostly Arabic speaking costumers )

• Issuing Boarding Pass and Checking baggage for passengers ( for Singapore Airlines )

Additional Qualification

• Attended Ek Holidays Broacher Launch held in Dubai on May 2009

EMPLOYMENT PROFILE

Nov’2011-Present at Pacific Aviation (Singapore Airline Acc at SFO Airport) as a Customer Service Agent

THE ROLE: Greet and Check-In passengers, Check-In Passenger baggage, Verify Passenger, Departure Documentation, Assist unaccompanied minors (UMI), Comply with all security requirements and produce all required work-related documentation.

Nov’2011- Dec’2011 (Seasonal) at Macy’s (Union Square, SF) as a Cashier

THE ROLE: Assisting customers in all aspects of their shopping experience, from choosing items to checking out was the job description. This also included cleaning floors and closing register.

Feb ’07-Sep’ 2011 at Holiday Planners Travels (FJR UAE) as a Sr. Travel Consultant & Tour Incharge

THE ROLE: In charge of all inbound & Outbound Holiday, Tour packages, also held for booking, reserving and ticketing.

Sep ‘06 at Holiday Planners Travels & Tourism (Fujairah UAE) as a Travel Consultant

THE ROLE: Issuing International Tickets handling of groups & FIT in Inbound and Outbound.

Feb’05-Apr’06 at Fujairah Aviation (Fujairah U.a.e) as Counter Officer for International Ticketing

THE ROLE: Issuing International Tickets of groups & FIT in inbound and outbound. Handle of Accounts.

ACADEMIC CREDENTIALS

Completed High School ( O levels )

Completed 1 year of A Level via British Council Dubai

Successfully attended Sabre Conversation Course of Emirates Aviation in Nov 2009

PERSONAL DETAILS

Date of Birth : 26th April 1987

Sex : Male

Languages Known : English, Hindi, Urdu & Arabic

Driving License Details:

License No. : F3318660

Date of Issue : 04/20/12

Date of Expiry : 04/26/16

Place of Issue : El Cerrito, CA

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