Sales Manager

Yazan Hayek

Nationality: Jordanian/ American Green Card Holder

Date of Birth: April 22nd, 1984

Martial Status: Married

Address: **** * ****** ** *** # 810

Washington DC

Mobile: +962*********

Home: +962********

E-mail: *****.********@*****.***

Objectives

• To obtain a position in a dynamic 5 star hotel where I can use my educational background and organizational skills to maximize my management skills in quality assurance and standard development. I hope to use my ability to work with people & employees and my international market training & experience to the benefit of the institution I work for.

• Create and integrate strategies to develop & expand existing customer sales, brand/product evolution and social media endorsement.

• Utilize my selling and service skills to help make positive contributions to the organization.

• Utilize and maximize my expertise in guest relations & hotel services

• Maximize my sales, marketing, and people skills to work with various cultural backgrounds.

• Utilize my experience in budget and revenue management to further achieve my goals within the organization.

• To develop my leadership skills & team work capability within the organization.

• To achieve and support the organizations goals by organizing sales strategies with DOSM & sales teams.

• Improving my negotiation skills to close deals in an orderly fashion.

• To grow within an organization and achieve my goal of becoming a leader in the hospitality industry.

Professional Experience

Starwood Hotels & Resorts Worldwide, Amman, Jordan Nov 2011- Present

Senior Sales Manager (Corporate, Leisure & USA segments)

• Solicit new and existing accounts to meet & exceed revenue goals through telephone calls, outside calls, site inspection & written communications. Increasing the amount of room and banqueting sales by directly soliciting business via aggressive prospecting, presentations, contract development, and sales negotiations.

• Participate in daily business review meetings; pre convention meetings, trainings and other sales related meetings (Morning briefings, revenue meetings, forecast & budget meetings).

• Managing corporate & travel agency accounts (United Nations, Governments, Banks, Pharmaceutical Accounts, A& B contracted travel agencies).

• Follow the sales & marketing strategy set by the DOSM & director of revenue.

• Have an extensive knowledge of competitor hotels and what businesses are booking into the area.

• Have an extensive knowledge in United States Companies & USAID projects

• Maximizing the REV Par & ADR by having a monthly pricing strategy according to different seasons and demand.

• Increasing my leadership skills by conducting training seminaries, managing the sales team and promoting a teamwork atmosphere.

• Assist the DOSM in preparing month-by-month and year-by-year forecasts and budget strategy reports.

• Ensure that statistical data is produced & analyzed.

• Coordinate with various departments providing different services to certain accounts.

• Attend trade shows, overseas calls & hospitality industry meetings.

Starwood Hotels & Resorts Worldwide, Amman, Jordan Aug 2009- Nov 2011

Sales Manager (Corporate, Travel & USA Segments)

• Conducted sales calls on a daily basis.

• Recorded my daily activities into the system (Opera & Delphi).

• Worked towards reaching my yearly target set by the DOSM in order to maximize revenue based on goals set by the hotel.

• Managing corporate and travel agency accounts (United Nations, Government, banks, pharmaceuticals accounts, and B & C contracted travel agencies).

• Organizing sight inspections, telemarketing meetings, and new potential business meetings.

• Securing new accounts on a monthly basis by targeting the reader’s board from the competition.

• Securing and maximizing the banqueting revenue and the DDR price strategy by drafting new business.

• Follow up on the sales & marketing strategy set by the revenue manger & DOSM.

• Assist the DOSM in increasing REV, ADR & RGI based on a monthly strategy depending on demand.

• Maximizing the profitability of the hotel and maintaining customer satisfaction, insure services by six sigma projects and GSI reports.

• Participate in daily business review meetings and other sales related meetings as required.

• Communicate both written and verbal to provide clear direction to all departments to insure quality of service.

• Prepare presentations and information for clients as deemed appropriate by potential business from the account.

• Handle account details so that all pretend aspects of solicitation and closing are complete and documented.

• Perform any other job related duties as assigned

Kempinski Hotels Worldwide, Dead Sea & Aqaba Resorts Jul 2007- Aug 2009

Region Sales Executive (Corporate & Foreign Embassies)

• At Kempinski Hotels Dead Sea and Aqaba, I was a member of the first management team for these two hotels with 565 rooms accommodation, 10 restaurants & 12 meetings room serving up to 1500 people. Few of my duties was:

• Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.

• Establish and maintain relationships with all the current and prospective customers.

• Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, that would help increase sales.

• Work towards achieving objectives highlighted in the Organizations Strategic Plan.

• Establish and maintain seamless co-ordination and co-operation with all departments and hotels.

• Respond to queries by resolving issues in a timely and efficient manner.

• Submit monthly and weekly sales plans and market analysis (monthly) as well as daily sales/activity reports.

• Contribute to increase business volume.

Moevenpick Hotels & Resorts, Dead Sea, Jordan Jun 2006- Jul 2007

Task Force

• Banqueting coordinator, Food & Beverage service leader (Main Restaurant)

Education

Applied Science University, Amman, Jordan June 2006

College of Business Administration & Economics

Bachelors of Arts- Hotel & Tourism Management

Scientific Educational Collage, Amman, Jordan January 2001

High school Diploma

Training Courses

• Sales Academy Abu Dhabi - Account Management & Account Prospecting)

• Cornell School of Hotels - Hotel operation management training

• Revenue strategies & yield management training-online

• Harvard Business School - Focusing on your customer

• Revenue Management Academy Training (RMA), Amman Campus

• Tourism Satellite Analyses (TSA), Dead Seas Campus

• Harvard Manage Mentor - ASD Reports on Starboard.

• Global Sales - Floating Rates Program

• Chinese Culture

• Performance Management (PMP’s)

• Sell From KAM to Cork - Property Data Handling Procedures

• HR Rules & Regulations

Awards

• Manager of the Month 2010

• Manager of the year 2010

• Star Performer 2012

• Exceeding expectations awards

International Market Experience & Trade Shows

• ATM Dubai

• Abu Dhabi Sales Calls & Training Academy

• Erbil Sales Calls

• Doha Qatar Sales Calls

• WTM Dead Sea Jordan

Skills

Languages: Fluent in English and Arabic, both written and verbal, fair Spanish.

Computer: Good knowledge of MS Word, Excel, Power Point, Outlook, programming languages (Visual and Basic), A+ computer maintenance, and reservation programs (Fidelio, Horizon, Oracle, Opera).

Recommendation Letters

• Prof Alberto Casa (Head of higher education hotels & tourism)

• Prof Mark Daniel (Head of culinary services ASU)

• Prof Nazieh Al Dabbas (Head of Hospitality Education ASU)

• Prof, Assad Abu Ruman (Head of Marketing & Hospitality ASU)

• Prof, Faisal Al Haj Deeb (Hotel Managements principles doctorate)

• Prof Maher Abdulaziz (Head of Restaurants and services departments ASU)

Interests

• Reading

• Sports

• Music

• Traveling

References

Available upon request

Contact this candidate