Sales Manager
Resume:
Kevin R. McGhiey
San Antonio, Texas 78254
210-***-**** Mobile
Summary
Offering 18 years of directly related hands on management experience, in addition to a track record of performance and employment excellence. Self-motivated individual with the ability to produce desired results and develop others with little or no supervision
Recognized for superior leadership and motivational abilities. Promoted to Operations Coordinator directly assisting the Vice President of Operations within two years of employment at Metro News Service, Inc.
Developed Call Center Managers, Assistant Managers, Verification Agent, Sales Agents and Administrative Personnel from initial hire to termination of sales force.
HIGHLIGHTS OF EXPERIENCE 1993-Present
2000 to 2011
Operations Coordinator, Metro News Service Inc, San Antonio, Texas
• Managed three call centers, verification, data entry, and training departments.
• Provided personnel management for 25 staff employees and 200+ marketing representatives.
• Coordinated new marketing campaigns from inception to conclusion including scripting, client services, goal attainment, results analysis and reporting.
Led troubleshooting and problem solving for both hardware and software systems. Coordinate multiple vendors when necessary to correct downtime issues and implement procedures to increase productivity.
Consistently producing revenues in excess of 5M for a sole proprietorship.
Account Executive, Metro News Service Inc, San Antonio, Texas
• Managed full operations of a 24-station call center including 3 management employees and 80+ marketing representatives.
• Supervised all personnel recruitment, training, management development, termination processes, payroll procedures, data acquirement, processing and reporting for stand-alone call center.
• Reported directly to clients regarding results, action plans, and call quality issues.
Recognized for superior results from the Baltimore Sun. Increased annual revenue from an estimated 500K to 1M+ within one year of employment.
1993 to 1999
Production Manager, West Teleservices Outbound, San Antonio, Texas
• Supervised full management of operations (administrative, personnel, and program controls) for 8 management staff employees and 200+ marketing representatives in an 80 station call center.
• Led recruitment of management employees in addition to supervising, training, motivating, providing leadership and developing teamwork within management and sales force. Responsible for teaching computer skills including Microsoft Word, Excel, Outlook, Windows, system reporting software and other related applications.
Maintained Top Production Manager consecutively during tenure, in competition with 60-80 other Production Managers.
Brought Branch to a continual 95% sales quota for a department totaling 4M in billable sales.
Sales Manager, West Telemarketing Outbound, San Antonio, Texas.
• Worked directly with the client to launch a business to business program for AT&T Long Distance Services.
• Provided personnel management for 40 employees. Accountable for supervising, training, motivation, development, and termination actions for sales force.
Maintained Top Ten sales team on numerous occasions during tenure, in competition with 100-120 other Sales Managers.
Marketing Representative, West Telemarketing Outbound, San Antonio, Texas.
• Marketed products for AT&T Long Distance Services, AT&T Universal Card Services, Sports Illustrated, and various other Fortune 1000 companies.
• Consistently doubled and even tripled projected goals set by the client.
Contact this candidate