Resume_Ndubuisi

TECHNICAL MANAGEMENT

Specializing in…PROJECT MANAGEMENT ? STRATEGIC PLANNING ? TEAM FACILITATION

Accomplished leader with progressive experience in computer networking, data, voice networks, architecture and development. Effectively collaborates with technical teams and clients to meet changing needs in fast-paced environments while completing critical projects from inception to customer delivery. Applies strategic business planning and project management best practices to improve efficiencies and performance.

Core professional strengths:

Project Life Cycle Management (Initiating, Planning, Executing, Monitoring & Controlling, and Closing)

Team Building & Collaboration * Proven Organizational Skills * Team Communication and Motivation Stakeholder Management * Resource Management * Formal Documentation * Presentation

SELECTED CONTRIBUTIONS

Customer Satisfaction & Business Growth:

* Elevated customer satisfaction and retention index 90% by providing exceptional support. Led cross-functional team efforts to resolve customer issues.

* Drove start-up operations for a networking company, saving customers up to 80% by researching and establishing fair and affordable equipment prices.

* Provided exceptional customer service and troubleshooting that increased satisfaction and amplified revenue 50%. Reduced network issue response time 30% by proactively resolving trouble ticket issues.

Project Management & Strategic Improvement:

* Co-managed an India-based Internet Multimedia Subsystem (IMS) applications development project; Identified scope for project work, established communication, staffing and resource plans, prepared the budget, handled third-party vendors, and led meetings to successfully complete the project on time and within budget. These efforts decreased redundancy 15% and saved company more than $250k.

* Instituted company-wide virtual equipment sharing that improved efficiency 60%, reducing purchasing and lowered costs $200K.

* Developed idea and patent submission system that allowed employees to share ideas on best practice, patents, and emerging technologies and services.

PROFESSIONAL SUMMARY

Project Management Consultant 2007-2008

Developed and integrated plans for a beauty and international computer distribution business.

* Led projects through charter development, planning, execution, monitoring, project controls, and final delivery of products to customer.

* Introduced project management best practices to maintain efforts within scope, time, and quality requirements.

SONUS NETWORKS

Project Manager/Contractor 2006-2007

Led a design project to build a lab enabling the remote sharing of hardware and test beds.

* Performed architectural work to identify, map, and set up virtual and local networks and configurations.

* Generated and documented equipment lists, prepared budget and estimates, and presented to management.

* Developed system for idea acquisition, brainstorming; patent research and forum for company wide research and collaboration.

SONUS NETWORKS

Advanced Development Initiative 2006-2007

Directed efforts to develop and showcase Internet Multimedia Subsystem, IMS (IPTV, Messaging and Presence) solutions to customers at tradeshows and stakeholder presentations.

* Collaborated with major telecommunications vendors (Cisco, Sun Microsystems, Infineon, Ecro, Flextronics, etc) to acquire appropriate licenses; worked with product marketing to perform market analysis and provide feedback to the development team; aided network services in the design and setup of demo labs.

* Provided high-level architecture and design assistance to project architects.

* Performed extensive research on related emerging technologies, and best practices; developed report and made recommendations.

* Managed project communications, schedules, risks; staffing, budget and other resource needs.

COMCAST CORPORATION

Advanced Technical Support Analyst 2004-2005

Headed cross-functional teams to identify and fix voice and data network-related problems.

* Delivered high quality support and uninterrupted cable TV programming, telephony, and high-speed Internet service using proprietary software tools.

* Followed up with customers to ensure satisfaction; resolved issues resulting in improved customer retention.

ISENBERG SCHOOL OF MANAGEMENT

Research Analyst 2003-2004

Conducted research on wireless home networking devices to identify niche areas of investment. Wrote report and recommendation based on extrapolated information.

* Targeted existing wireless products in stores such as Microcenter, Best Buy, CompUSA, Circuit City, Staples, and OfficeMax.

* Acquired and compiled data index incorporating information from sales matrix and field research on customer reviews, opinions, experiences and satisfaction.

NETWORKING CONSULTANCY

Technical Consultant 2003-Present

Lead start-up operations for a local and wireless networking practice.

* Designed and configured voice and data networks for clients. Provided continuous customer support to increase satisfaction and generate repeat businesses

TECHNICAL SKILLS

Networking: Voice & Data Networks - UMTS, 3G, CDMA, HSDPA, EDGE;

Protocols: TCP, IPv6, UDP, SMTP, HTTP, FTP, VOIP, MGCP, SIP, RTP, H.323, SS7

Programming Languages: VBasic, SQL, C++, Java, XML, HTML, Perl

Platforms: Mac OSX, Windows (95, 98, NT, 2000, XP), UNIX (Solaris), Linux (RedHat)

Other: MS Word, PowerPoint, Excel, Access, Project, Outlook, and others

EDUCATION

BS in Computer Systems Engineering – University of Massachusetts-Amherst

Concentration: Computer Networks Design & Architecture; Additional classes in Business Management

PMP, Project Management Institute (PMI)

Project Management Certificate, Comprehensive Project Management Training – Consulting Solutions.net

Member, Project Management Institute (PMI), National Association of Black Engineers (NSBE)

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