Senior Tech. Writer/Business Anal/LMS Admin/Mgr Training & Pubs/Editor
Resume:
Cary Ellis
Allen, Texas
*5002
**********@*****.***
********@********.***
Technical Publications & Technical Training Developer, Supervisor, and Manager
Substantial Technical Writing and Editing Experience / Technical Curriculum Developer / ELearning Leader and Planner / Management Experience / LMS Administration Experience
26 years experience as a Technical Writer – 1984-2000, 2005-2009, Intecom (aka Aastra),
2000-2002, Metro-Optix, 2009-2010 SOURCECORP
As a Technical Writer/Senior Technical Writer I created computerized and wiki-based software and electronic hardware installation, maintenance, operators, test, illustrated parts manuals, technical bulletins, online help, user guides, and glossy technical specification documents using marketing and engineering specs, requirements, drawings, visual information, and other written materials. More information was gained by interviewing Subject Matter Experts (SME)’s in-house and in the field. All documents were illustrated using various methods such as; created and imported graphics, wiring diagrams, screen captures, images, and photos.
6 years experience as a Technical Trainer/Developer – 2003 - 2009, Aastra, 2009-2010,
SOURCECORP
As a Senior Technical Trainer/Developer I created training courseware to teach the internal and external customers information and procedures they used to install, maintain, operate, and test the company hardware and software products. All training courseware was illustrated using various methods such as; created and imported graphics, wiring diagrams, screen captures, images, and photos. As Manager, I led the transition to Computer Based Training (CBT) and later Web Based E-learning and Administration of the Learning Management System (LMS).
Selected Achievements & Skills
Managed transition to Computer-based Training and then to Internet E-Learning:
While a working manager, I led transition from only in-house classroom training to blended Computer-based and classroom training and finally to Internet E-Learning plus limited classroom training.
Accepted management responsibilities after layoff of Training Manager and Registrar:
While a working manager, developed new processes, as needed, to meet internal and external
customer demands. Trained Lobby Attendant to perform most registrar duties allowing me to
manage and track training metrics.
Skills:
I recognize and emphasize the importance of building effective relationships and achieving results with management and co-workers through effective communication and team building. I have a proven record of effective management of several technical departments.
Exceptional problem solving skills. Proficient in use of Atlassian Confluence Wiki,
Framemaker, Visio, Paint Shop Pro, Microsoft Office Suite, Snag-It, AmiPro, ForeHelp,
RoboHelp, Adobe Acrobat Suite, Pathlore, Tracker, and Moodle LMSs and other software
programs. Somewhat familiar with Toolbook, Camtasia, Fortran IV-Wat V, NT, Solaris, and
Red Hat Unix.
Required Salary
70,000 to 90,000
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