Sharon Spiller-Richard
E **********@***.***
Member Service Representative
Qualifications
Access*Billing*Bookkeeping*Budgeting/Planning*Communication Skills*Copying*Customer Service Skills*Data Entry*Excel* Facsimile*Filing*Financial Statements*Internet Operations*Inventory Invoices*Mail Operations (incoming & outgoing)*Microsoft Office*Multi-Line Phone System*Numeric Keypad*PowerPoint*Scanning*Typing Skills (50wpm)*Windows*Word
Salary Requirements: Open for discussion
WORK EXPERIENCE
Dates Employed Job Title Company
06/2008– 05/2009 Assistant Director of Student Finance Westwood College
Houston/ Texas
*Make sure all re-entry students are packaged and aware of their Title IV
and gap funding.
*Manage and assist the Student Finance Advisors with incoming students
to provide information and assist students in making the best decisions and
maintain their tuition payments
*Prepare and send all necessary paperwork to Veterans Affairs for
certification for all eligible students
* Determines eligibility for and tracking of Federal Work-Study awards.
*Collect all needed documents for continuing students so their funding may
be repackaged
*Completes and analyzes financial reports
2/2008 – 06/2008 Student Account Specialist/Business Office Westwood College
Houston/Texas
*Process alternative loan applications and renewals
* Assist students in understanding credit and pulling their credit report from 3 major credit bureaus.
*Counseling students on planning a financial budget while they are in school plans on how to stay on a budget once they graduate
*Control the past due cash flow on campus
4/2006 – 02/2008 Student Finance Advisor Westwood College
Houston/Texas
*Calculate and process Title IV aid
*Manage the daily operation of student relations
*Perform duties to aid in the enrollment process of applicants
*Facilitate student financial aid entrance and exit interviews
5/2001 - 11/2003 Certified Cashier Mister Car Wash
Houston/Texas
* Monitored and secured approval of all expenses
* Maintained high level of customer service, dealing with up to 100+ customers an hour
* Accountable for placing all orders and logging them in
* Handling cash amounts of $5000.00+ daily
* Meticulously approached merchandise inventory quarterly, preventing shortages
References available upon request