QA Analyst/QA Tester/QA Lead

Saurabh QA

Experience Summary

A seasoned IT professional with overall 7 years IT experience (5 yrs into QA and 2 yrs into Dev). Solid experience in QA, Manual testing(Black Box Testing), Automation testing (White Box Testing),Performance/Loadtesting,OracleSQL/mySQL/PLSQL(Backendtesting),Analyzing and ,managing onsite offshore activities, coordinating between onsite and offshore teams, understanding business requirements, preparing documents,and in support.Also have experience in Object oriented programming languages (C++, JAVA ) development, Operating systems(Unix/Linux), PL/SQL. Have Exposure to AJAX and .NET Technologies. Currently working as an onsite QA Lead at the client site (Cisco Systems, Sanjose, CA,USA)

Projects

For Client Cisco Systems, USA (Apr-2008 to Till date)

Project SFDC (Salesforce.com)

Client CISCO Systems, USA

Period Apr-2008 to till date

Description Salesforce.com is a Leader in On-Demand CRM (Customer Relationship Management) designed to manage customer relationships,

Cisco is a global organisation having its Customers widespread, the customers may approach Cisco in a variety of ways and, were held in a variety of places across the corporation. Due to this Cisco’s business model Involves Consolidating information from internal and external sources of business intelligence like Partners etc, All this information is integrated in such a way that Each unique customer scenario can be visible to the entire extended team that touches the customer, decreasing errors, missed expectations, re-work, and delay.

SFDC has many Standard Business Objects and Custom Business Objects specially designed for Cisco -

Contacts – Creating and managing contacts for customer

Accounts - Creating and managing customer accounts

Opportunity - Creating and managing deals

Forecast – Build the monthly, quarterly, yearly forecast

Report – to create financial reports for management

Dashboard – creating graphs etc

Calendar and Task – Set the reminder etc.

Role Role:QA Lead

• Responsible for bug free delivery of particular module of SFDC application.

• Understanding of the business requirements.

• Preparation of Documents, Test Plan, Test Cases etc.

• Preparation of automation test scripts.

• Performance testing of application.

• Coordination with the other teams / offshore team.

• Managing the offshore activities.

• Integration testing with the downstream applications.

• Execution of the test cases in Quality Center.

• Tracking of the defect status in Quality Center.

• Interacting with the end users for data setup.

• Preparation of Matrix/Bug/Status report.

• Co-ordination with the BAT/UAT team.

• Understanding of entire product life cycle PLC.

• Analysis and bug fixing of support cases.

• Writing SQL Queries for the backend testing.

• Running the PL SQL procedures to get the data.

Tools used Windows XP/2000,Quality Center, Oracle PL/SQL, TOAD, QTP9.2, Selenium,LoadRunner9.1

For Client Cisco Systems, USA (Apr-2007 to Mar-2008)

Project IAM (Identity Access Management)

Customer CISCO Systems, USA

Period Apr-2007 to Mar-2008

Description IAM (Identity Access Management) is a tool that provides user authorization to various downstream esales applications. It is a Role Based Access Control (RBAC) mechanism. IAM customizes this role based system to include the ability to define exceptions and restrictions to access at the user, application, and data level.

Role Role:QA Lead

• Responsible for QA of all modules of IAM application.

• Integration testing with the downstream applications (BICafe, ICE, CTT etc).

• Understanding of the testing requirements.

• Preparation of Test Plan & Test Cases

• Uploading / Execution of the test cases in Mercury Quality Center.

• Tracking of the defect status in Mercury Quality Center.

• Interacting with the end users for data setup.

• Preparation of Bug/Status report during testing

• Co-ordination with the development team

• Managing the offshore QA activities.

• Writing automation script of testcases in Selenium.

• Analysis and bug fixing of support cases

Tools Windows XP/2000,Quality Center, Oracle PL/SQL, TOAD, QTP 9.2,Selenium

For Client Cisco Systems, USA (Sep-2006 to Mar-2007)

Project RCO (Revenue Cost Optimization)

Customer CISCO Systems, USA

Period Sep-2006 to Mar-2007

Description RCO is a sub-program under the Deal Management for managing revenue deferrals related to non standard deals, It is a tool for execution of accounting for both product and service,

It has 5 modules – CMS, WQ, PM, OM, Reporting

Role Role: QA Engineer

• Responsible for QA of all modules of RCO application.

• Interacting with the cross flow team (CMS, DSA, AE)

• Understanding of the testing requirements.

• Preparation of Test Plan & Test Cases

• Uploading / Execution of the test cases in Quality Center.

• Tracking of the defect status in Quality Center.

• Interacting with the business users for functional/use case updates

• Preparation of Bug/Status report during testing

• Co-ordination with the development team

• Managing the offshore QA activities.

• Writing automation script of testcases in Selenium

Tools Windows XP/2000,Quality Center, Oracle PL/SQL,TOAD,QTP9.2 ,Selenium

Project CSat(Customer Satisfaction)

Customer CISCO Systems, USA

Period Sep-2005 to Aug-2006

Description The tool Cisco Discovery PED (Partner Engagement Dashboard) allows Partners to track, monitor and report on their Engagements with customers within the Cisco Discovery initiative. The Customer Engagement Initiative provides all Cisco Account teams with the tools they need to survey their customers’ network landscapes and provide proactive and informed advice regarding software and hardware migration and management strategies. The Customer Engagement Dashboard (CED) is a central location where we can record and track all Cisco Discovery related customer engagements. This tracking tool is needed to monitor, manage and report on the engagements with customers.

Role/Work Area Role: QA Engineer

• Responsible for QA of PED and CED Quarterly releases.

• Understanding of the testing requirements.

• Preparation of Test Plan & Test Cases

• Uploading / Execution of the test cases in Test Director

• Tracking of the defect status in TestDirector

• Interacting with the business users for functional/use case updates

• Preparation of Bug/Status report during testing

• Co-ordination with the development team

• Writing automation script of testcases

Solution Environment / Tools Windows XP/2000,Test Director, Oracle PL/SQL,TOAD,QTP

Project My Business Reports (MBR)

Customer CISCO Systems, USA

Period Apr-2005 to Aug-2005

Description My Business Reports Release 2.0 Contents:

GUI based application developed in Siebel has following features:

Historical Reporting (rolling 13 months)

MTD/ QTD/ YTD Bookings Reporting

Product Hierarchy Reports (Technology Groups and BU)

Time zone toggle capability which provides corporate time zone view to theaters.Expanded security capabilities through IAM (time zone, standard margins and discounts)

Backlog reports including prior month and last month of prior fiscal year

Role/Work Area QA Engineer

• Responsible for manual testing of the MBR 2.0 application

• Preparation of Test Plan & Test Cases

• Uploading/Execution of the test cases in Test Director

• Tracking of the defect status in Test Director

• Interacting with the onsite coordinator for functional/use case updates

• Preparation of Bug/Status report during testing

• Co-ordination with the development team

Solution Environment / Tools Windows XP/2000, Test Director, Oracle PL/SQL, Winrunner

Project KAMS (Knowledge Asset Management Systems)

Customer McKinsey & Company, USA

Period Apr 2004 to Mar 2005

Description GUI application developed in Java

Role QA Engineer

• Responsible for automation and functional testing of the application

• Writing automation test script using winrunner

• Preparation of Test Cases

• Interacting with the onsite coordinator for functional/use case updates

Solution Environment / Tools Windows XP/2000, WinRunner, Test Director, Oracle PL/SQL

Mastek Ltd, Mumbai (Dec-2003 to Mar-2004)

Project IMM in Siemens Postal Automation System

Customer Siemens Automation System, Germany

Period Dec-2003 to Mar-2004

Description Image Management Module (IMM) performs various

Tasks such as Recording of operational statistics, Controlling the image coding operation,

Processing and managing received images, Performing quality analysis functions, and Controlling different sub-system of IMM. These controls are provided through a

common user interface know as UI-IMM.IMM can broadly classified into four major categories:

a. Administration/Control

b. Quality

c. Maintenance

d. Statistics.

Role/Work Area •Development and unit testing of modules in C++ on

Win2000 platforms.

Solution Environment / Tools Microsoft VC++ on Win2000 platform.

NELCO Ltd, Mumbai (Oct-2001 to Dec-2003)

Project Development of SPORT (Standard Protocol for Railway Traction) protocol

Customer Indian Railways, India

Period Jun-2003 to Dec-2003

Description Protocol is based on the IEC standards to communicate with the Remote Station Over RS-232 serial link meant for controlling Traction Power System for Indian Railways.

Role Team Member- Development and testing of modules in C++/Unix, Involved in Requirement Analysis and Database Design.Responsible for development of master for SPORT (subset of IEC protocol) standardized by Indian Railways for all SCADA development.

Solution Environment Platform: Unix, Win-NT

Languages:C, C++

Compiler CC, Turbo C

Project Porting of all networking related modules

Customer ONGC, India

Period Oct-2001 to May-2003

Description SCADA system consists of 9 networking modules to communicate among themselves over a TCP/IP Network.

These modules were earlier designed using stream based TLI-XTI APIs of Unix. The aim was to map TLI-XTI system calls to SOCKET system calls, as TLI-XTI is not supported by LINUX

Role Developer and Tester

Solution Environment Platform Unix, Win-NT

Languages C, C++

Compiler CC, Turbo C

Education

Degree and Date Institute Major and Specialization

M.C.A (Master Of computer Applications), 2000 Equivalent to MS Computer Science

B.Sc. ( Maths) Bachelor Of Science ,1997 Equivalent to BS Higher Mathematics

SAE (Software Application and Engineering), Sep-2001 Diploma Course Computer Software

Visa Status: H1B

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