Team Lead/Project Manager
Resume:
David F. Diaz
Livonia, MI *****
EDUCATION
Bachelors of Arts; Double Major English & Psychology, Graduated 1994
Wayne State University
Masters of Science Computer Sciences Expected Completion Summer 2010
Capella University
TRAINING AND CERTIFICATION
· Microsoft Certified Systems Engineer 2000
· PMP Course work completed, certification expected (8/09)
· ITIL certified
TECHNICAL EXPERIENCE
Windows NT/2000/2003 Server Administration and Installation; VMware 2.5.2 Installation and Administration; SMS 2.0 Installation, Management and Decommissioning; SMS 2003 Server administration, Windows 98/2000/XP Operating System Installation and Administration; RIS image creation and server management; Ghost Image creation; P2V conversions of production and developmental servers; Support of Server environments exceeding 100 servers; Client PC support of over 5000 systems, FlexLM, Sentinel
PROFESSIONAL EXPERIENCE
TekSystems June 2006 to Present
Position: Global Team Lead
Company: GM
Responsibilities include:
The management of a global team to provide support to GM's served license environment. The creation of global standards for GM's license environment. Project Management of served license products to all regions. On boarding of international locations into the standardized GM environment. Project Management of annual license refreshes spanning the entire GM enterprise. Daily administration of licenses for Global Regions. Co-ordination of multiple projects including server refreshes, site consolidation and disaster recovery solutions.
Select Resources November 2005 to May 2006
Position: Systems Engineer
Company: Borders
Responsibilities include:
Server administration and support of servers varying from windows NT to Server 2003. Responsible for remote location support ensuring a 95% resolution of issues within 24 hours. Project lead for P to V using VMware 2.5.2 for legacy application involved in the documentation, quality control assurance, stake holder identification, needs assessment, planning and scheduling of the project.
Merge-eMed Technologies December 2002 to November 2005
Field Service Engineer
Responsibilities Include:
Field service of Digital radiology systems for small to medium sized business focusing on immediate restoration of services to critical medical systems for patient care. Project management that were involved while on staff with eMed were refining requirements, quality assuance, project documentation and stakeholder identification.
Tek Systems/AeroTech March 2000 to November 2002
Onsite Computer Technician & Network Engineer
Projects Included:
Domino’s Pizza: (2 Week Project) refit and test of their store networks.
Liberty Mutual: (4 Week Project) onsite hardware upgrade
Bosch: (5 Months)
I was involved with user support as well as basic server administration.
Nissan Automitive:
I was involved in server administration, desktop and server support. Long term problem resolution as well as process improvement to better facilitate the client and assure four nine service. A small project management role involving SQL server hardening within the environment entailing stake holder identification, needs assessment, project documentation, scheduling and the capture of performance data.
IBM: (4 Month Project when IBM assumed the Nissan support duties)
I was involved in server administration, desktop and server support. Long term problem resolution as well as process improvement to better facilitate the client and assure four nine service. A small project management role involving SQL server hardening within the environment entailing stake holder identification, needs assessment, project documentation, scheduling and the capture of performance data.
Gateway Computer September 1998 to December 1999
Business Accounts Representative
Responsibilities Included:
Total solution selling for Small to Large client basis, Managing Network integration with respective Companies, The acquisition of New clients for Network Sales, Client Management and Trouble Shooting
Micon Computers/Inca Computers May 1995 - August 1998
Sales/Account Executive
Responsibilities for Micon Included:
Call Center sales representative, Development of Midwest Reseller Education Program,Computer Show Manager, Customer Relations
Responsibilities for Inca Included
Acquisition of small to medium size business for network purchases, Network Solutions and Internet Connectivity, Manage all previous Micon Accounts during the Company Merger, Wireless Network Deployment
Babbage’s August 1994- May 1995
Sales Associate
Responsibilities Included:
Retail sales of computer software to walk in clients, Customer service for disgruntled retail clients.
PROFESSIONAL SUMMARY
The past 10 years have seen my skills evolve from a network administrator, network design and server administrator to a team lead with project management experience spanning on projects that span the globe in their impact and scope. My extensive background in sales has allowed me to develop skills in communication, problem solving, project management and conflict resolution which have been coupled with my technical knowledge to allow me to become a dynamic leader in the IT field. I take an ownership approach when resolving issues, and not allowing them to escalate from molehills into mountains. I am a team player and capable of increasing the value of any organization’s staff with my enthusiasm and positive attitude.
CERTIFICATIONS
· Implementing and Supporting Microsoft Windows 98
· Installing, Configuring and Administering Microsoft Windows 2000 Professional
· Installing, Configuring and Administering Microsoft Windows 2000 Server
· Implementing and Supporting Microsoft System Management Server 2.0
· Designing a Microsoft Windows 2000 Network Infrastructure
· Implementing & Administering a Microsoft Windows 2000 Network Infrastructure
· Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition
· Implementing & Administering a Microsoft Windows 2000 Directory Services Structure
LANGUAGES SPOKEN
· English
· Spanish
· Japanese (limited)
IMPLEMENTATION KNOWLEDGE
· Installation and support of Windows XP Professional
· Installation and support of Windows 2003 Server
· Installation and support of Windows 2000 SQL Server
· Installation and support of Windows 2000 Active Directory
· Network Planning for 1000+ size networks.
· Network mapping and documentation of 1000+ system environment
· Sentinel License Manangement software
· Flexnet License Managmeent
· Disaster recovery solutions
· Installation and administration of System Management Server 2.0
· Installation and support of Sun Servers
· Installation and support of Net App NAS Products
· Sun OS 8/10
· Linux
· Development of MOM 2005 monitoring tools for Merge-eMed Microsoft Servers
· VMware 2.5.2
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