Customer Service Sales

Beverly C. Randall **** Princess Caroline Court

Cell 240-***-****

***************@*****.*** Forestville, MD 20747

Summary of Qualifications

To secure a dynamic, growth-oriented position that encourages the use of acquired client relations and leadership skills in a fast paced business environment.

Professional Experience

Ticket Master Inc. Largo, MD

Customer Service Representative 10/01 – 01/2011

• Received inbound phone ticket orders

• Researched and resolved all phone and customer service related issues.

• Research and processed fraudulent accounts and reduced the incidents of identity fraud.

• Ability to professionally interact with diversified financial institutions.

• Verified all credit card information for each transaction.

• Always flexible and available to work when mandatory sales dictates having to work overtime and /or weekends.

• Open communication with clients and box office’s personnel.

• Occasionally relieved supervisors during meetings, etc.

• Assisted the sales department during heavy call volumes.

• Received inbound ticket orders

• Printed tickets and worked in mail room.

• Ability and disposition to always work as a team player.

• Received several awards for highest percentage of customer service support satisfaction.

• Audit personal customer information with customer and financial institution to check accuracy and validation.

Freddie Mac Vienna, VA

Single Family Specialist III/ Non-Performing Loans 1993 - 2001

Provide analytical support to identify trends/ issues involving loan servicer performance by reviewing and analyzing system reports and providing advisory services to management.

• Referred repay proposals to the workout group, resolved loan level issues including problem resolution, negotiations and determine litigation strategies.

• Examined and finalized foreclosure cases for loan in the portfolio. Requested repurchases and indemnification for loans.

• Monitored repays to ensure funds and build relationship with servicers and vendors.

• Audited vendors for Designated Council and analyzed bidding instruction request for second lien mortgages.

• Analyzed, approved and deny servicer request for reimbursement of expenses through payment processing.

• Negotiated Bankruptcy Cram-downs and performed onsite/ desk top audits/ auditing services performance both internal and external.

• Monitored foreclosure timelines and provided external/ internal customers servicer for all Foreclosure activities.

Single Family Specialist II/ Non- Performing Loans 1988 - 1993

• Created and maintained data to track bankruptcies and foreclosure plans from implementation through the resolution of the pending loan issues.

• Tracked property issue involved in the probate court process.

• Approved forbearance and repayment plans, foreclosure loans, assumptions and charge-offs on declined properties.

• Researched contested foreclosures and approved servicer expenses through the litigation process.

• Trained staff and servicer employees involved in the foreclosures process and bankruptcy policies.

• Ensured accurate and timely reporting and remitting of Full 3rd party Sales.

• 800 Freddie pilot program.

Single Family Specialist I/ Non-Performing Loans 1986 - 1988

• Maintained demographic data of assigned customer base to identify customer trends.

• Developed off-site storage system for distressed loans.

• Maintained reporting information for loan delinquencies and foreclosures information and complied information for management reporting.

Certification Training and Information Technology Skills

1. Freddie Mac School of Mortgage Finance

2. Freddie Mac In-Depth Understanding the Second Mortgage Market

3. Freddie Mac On-Sight Audits

4. Automation Academy Business School

5. Mircosoft Word

6. 65 words per minute

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