Customer Service Manager
Resume:
ANGELIQUE COOPER
PO Box ******
Orlando FL *****
(Voice) 321-***-****
(Email) ***************@*****.***
PROFESSIONAL OBJECTIVE
Dedicated professional worker with extensive Accounting, Media, Customer Service, and Management skills looking for a position in a reputable, people oriented, and fast paced environment with options for advancement.
SUMMARY OF QUALIFICATION
• Quick learner with strong analytical and interpersonal skills.
• Highly effective in negotiation, problem solving and analysis.
• Dedicated and dependable. Committed to cost efficiency.
• Experienced in the following areas: Accounting (A/P, A/R, Collections, Payroll, Customer Service and Management.) Media Relations
• Software Experience: Mas200, Mas90, QuickBooks Pro, Solomon, Atlas, Mortgage Ware, Internet, Word, Excel, Rental Ledger BW, SAP, Jonas, Delphi, Acc Pac, and Great Plains.
PROFESSIONAL EXPERIENCE:
EXAMINER- Community Issues Reporter 2010 under the name Angelique Lachelle
• Writer/Reporter – Conceive, collect, construct and correct stories for factual information and grammatical errors. Create headlines, sub headlines and photo caption for local and national stories. Write feature stories on celebrities, politicians, local events, and happenings in the Central FL. area. https://www.examiner.com/user-acc
SPHERION STAFFING AGENCY - Worked various temporary assignments –
• SunTrust Mortgage (Loan Processor/Customer Service Representative) - Processed Loan Applications, Appraisals, and Flood Reports. Assisted customers with their applications explaining the different types of programs that SunTrust Mortgage provides. Attended staff meetings weekly to set and accomplish company goals. With this company I used Mortgage Ware, Internet explorer and Outlook Express.
• Insight Financial (Credit Counselor/Collector) - Collected on past due credit cards and vehicle loans. Repossessed vehicles that were over 90 days past due. Attended weekly meetings to go over reports and meet company goals and deadlines.
ACC EMPLOYMENT SERVICES - Staffing Coordinator / Accounting Manager 2005-2010
• Staffing Coordinator – Developed and placed advertisement using several media outlets. Booked appointments with anticipated employees, and performed interviews. Recruited employees and ensured that in service training classrooms or areas were properly prepared before training classes begin, using professional and verbal communication. Performed reference and background checks, and administered pre-employment tests.
• Accounting Specialist - Paid employees on time. Paid company bills on time and effectively. Handled all bank withdrawals and deposits. Reconciled bank statements and handled month end reports. Matched all back up work with invoices for effective payment. Printed A/P & A/R reports on a weekly basis. Handled petty cash for company expenses. Set up new vendors in the company’s system.
POWER PUMPS SOUTH - Human Resource / Accounting Manager 2000-2003
• A/P - A/R - Matched purchase orders and all necessary back up to invoices and entered invoices in the system for effective payment. Entered, cut and posted checks on a weekly basis. Printed A/P and A/R reports on a weekly basis. Reconciled bank statements. Collected expense reports and receipts from outside sales persons, and cut monthly reimbursement checks. Handled all bank deposits and withdrawals. Billed, posted and mailed over a thousand invoices weekly for prompt payment. Recorded deposit slips for checks received and posted to the general ledger then made deposits into the company’s account before 2:00 p.m. each day.
• Collections - Assisted customers and vendors on past due invoices negotiating and demanding payment on past due invoices using professional and excellent vocabulary skills.
• Management - Supervised a team of fifteen people with strong organization skills. Solved employee problems and conflicts. Ordered supplies for the warehouse and the office. Authorized credit approvals and denials. Organized holiday parties, arranged meetings and events for the president of the company. Recruited employees for the company. Maintained confidential records and documents. Interviewed and hired employees.
Education
• High School Diploma
• AA Degree in Public Relations
References
Valerie Amicka
Spherion Professional Recruiting Last Employer
Power Pumps South Good Recommendation letter
Activities and Community Involvement
VALENCIA COMMUNITY COLLEGE (Editor-Phoenix Magazine)
Read many types of writing Poetry, fiction, and non-fiction material, then select the best of the best pieces to be published in the Phoenix Magazine after long hours of debating with the editorial staff.
PHILANTROPIST- (St. Jude Cancer Research Center, Susan G. Komen Cancer Awareness, Feed the Children Network.)
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