Sr Systems Engineer

SUMMARY: Dependable Network and Server Support specialist with excellent real-world experiences in installing, upgrading, troubleshooting and resolving challenges across the desktop and back office infrastructure. Additional strengths include sound judgment, vendor and non-vendor specific technical expertise proven out by my blend of certifications and experience, and an exceptional work ethic. Bottom-line, I do what it takes.

HW CERTIFICATIONS: A+, HP, DELL, IBM, Xerox.

SW CERTIFICATIONS: MCP, MCSA, MCSE.

SKILLS: Windows (NT4.0, W2K, W2K3), Exchange (5.5/00), MS Office Suite (03/07), Backup (Legato, VERITAS, Tivoli), DHCP/DNS/WINS, Active Directory & Group Policy, Remedy/Heat.

Citrix (Metaframe XP, 4.0, 4.5 and Citrix XENAPP), XEN Server, Provisioning Server, NetScaler & Citrix Access Gateway. VMware (2.5, 3.0 & 3.5) TCP/IP LAN/WAN & Symantec Products.

TECHNICAL EXPERIENCE

Perot Systems\BCBSRI Providence, RI 06/08 - Present

Senior Systems Integration Specialist

• Manage Multiple Citrix Farms 4.0 & 4.5 version.

• Architect, Design & Implement New Citrix Solution that include Citrix XENAPP, XEN Server, Edgesight, NetScaler & Citrix Access Gateway.

• Migrate over 200 physical server to Virtual environment ( VM & XEN)

• Architect & Design a DR site and execute a DR Plan successfully.

• Working on a new initiative to Deploy VDI and or Citrix XEN Desktop.

• Working on reforming and securing Active Directory.

BMC (Boston Medical Center) Boston, MA 05/03 – 06/08

Senior Network Server Engineer 11/04-06/08

• Manage and Support 180 Citrix Servers in two Farm environment hosting over 100 applications across the hospital.

• Upgrade Citrix environment from Citrix Metaframe XP to CPS4.0

• Implement and Manage Citrix Provisioning Servers.

• Backup Administrator Using EMC storage (CDL) and Legato Networker 7.22

• Managing Symantec Antivirus corporate edition environment hospital wide.

• Data center experience from monitoring to building & mounting servers, switches and KVM.

• VMWARE ESX experience (v2.52, v3i & v3.5), Virtual Center 2.0 & 2.5.

• Manage 90 HP Blades (Bl20p).

• Worked on a team that designed and relocates 600 Servers Data Center.

Client Services Analyst 05/03-10/04

• Monitor the back office environment to ensure availability and reliability for a 24/7 environment.

• Provide Technical support for all Hospital users. (From Password reset to Medical Applications)

• Prep and Image PC’s using Ghost software.

• Responsible for network printers to assure 100 % availability.

• Prepare and send Weekly Reports to all Departments.

• Participate in the Exchange upgrade and migrate users from Netscape mail to Exchange 2000.

Virtual Back Office Software Boston, MA 06/04 – 10/04

Systems Engineer

• Oversee network connectivity, implementation, integration, and troubleshooting for servers, routers.

• Responsible for configuring and building all new Web Servers (IIS5), Database servers( Oracle 8i and 9i) and other Microsoft servers (File and Print Servers)

• Delivered internal design, implementation, cost analysis, and negotiation of current TCP/IP-based network consisting of a point-to-point T1, securely connecting main office to the Internet.

• Insure 100% systems uptime, by keeping up current Windows updates and security patches

• Implement and manage Symantec Antivirus corporate edition server (ver.8.1) and clients.

• Plan, Design and implement Active Directory using Windows 2003 for enterprise.

Bear Stearns Boston, MA 06/01 – 06/04

Desktop Support Level III

• Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier.

• Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.

• Provide Technical support for all Applications (Financial, MS office, Palm, blackberry)

• Serve as the initial point of contact for resolution of desktop related problems in a 250-user environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, Windows XP, MS Office, e-mail, Internet connections, and hardware/peripherals.

• Conducted research on proposed system upgrades and identified potential incompatibilities that led to alternative system purchase

• Assist in configure and maintain a Systems Backup using NETBACKUP

• Plan and execute a migration project for the Bloomberg department (NT4 to W2k/XP).

S&P Financial Communications Boston, MA 09/00 - 06/01

Junior Systems Administrator

• Provide technical support for Internet/Intranet based applications for 75 Users.

• Install, train, maintain and support desktop HW/SW for users including commercial and proprietary applications.

• Monitor the back office environment to ensure availability and reliability for a 24/7 environment (DNS, DHCP & WINS).

• Maintain user, systems, network and security documentation of all operating procedures.

• Maintain and upgrade LAN technologies including routers, hubs, switches VPN and remote access.

• Implemented and maintain new email server using Exchange 5.5 and Outlook.

• Implemented and maintain new File/Print Servers using Windows 2000.

TECHNICAL TRAINING

• VMware Infrastructure 3: Install and Configure V3.5 (2009)

• Citrix presentation Server 4.0 (2008)

• Citrix Provisioning Server 4.5 (2007)

• EMC Legato Networker 7.2 (2006)

Clark University Computer Career Institute Braintree, MA 2000-2001

Microsoft Windows 2000 Certificate Program

• Installed and configured Microsoft Windows 2000 Professional on stand-alone computers and on client computers that are part of a workgroup or domain.

• Installed and configured servers with DCHP, WINS, DNS, and PROXY 2.0.

• Configured and supported Remote Access to a Network (RAS).

• Created and maintained group policies in order to share files, print services and software.

• Developed upgrade and migration strategy of NT Server 4.0 Directory Services to Windows 2000 Active Directory Service Infrastructure

PC Service and Support Program /Certificate Program

• Assembled and disassembled PC systems, including the installation and configuration of peripheral devices such as modems, sound cards and network interface cards.

• Utilized diagnostic utilities to troubleshoot a variety of hardware and software problems, including those pertaining to boards, drives, cables and memory.

• Built peer to peer and client/server networks by installing Windows NT and Novell Netware.

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