IT Manager, Systems Engineer, Network Engineer, Systems Administrator

Mike Fedorenko

phone: 773-***-**** Baltimore, MD

e-mail: ****.*********@*****.*** 21209

Objective: A Network and IT Systems Support position where my implementation, design, diagnostic and problem solving skills can be fully utilized.

Summary:

15 years IT experience, 9 years as a system administrator/Technical support engineer (Microsoft environment). Microsoft Certified Professional (ID#6249949).

Expert in Microsoft Windows 2000/XP/Vista/Windows7/NT/2003/Mobile installation, configuration and troubleshooting (more than 2K installations). Wintel servers, desktop and laptop diagnostics, upgrade and/or repair. Windows security and permissions (FAT, NTFS), Active Directory, DNS, WINS, DHCP.

Expert knowledge of Microsoft Office, VMware workstation, Symantec products, ESET, Kaspersky Lab antivirus software.

Expert knowledge of x86 hardware, NAS, SCSI, IDE/EIDE, SATA RAID 0,1,5,0+1 level data storage.

Experience with hand and power tools, soldering and cable wiring.

Common Ethernet/PBX cabling standards (Cat5, 6, RJ-45, fiber optics, media converters, 110 cross, RJ-11, AV cabling etc), network hardware installation and configuration (switches, routers, racks, patch panels etc), knowledge and diagnostics of TCP/IP. 10 years of extensive experience installing and maintaining 10/10/1000Base-T networks.

Maintenance experience: IBM, APC racks, SuperMicro/Intel/IBM/HP/Dell servers&workstations, APC InfraStruXure UPS, AVAYA Definity PBX, XEROX, EPSON, HP, Panasonic printers, scanners and copiers.

Experience:

05/2000-12/2009 INTER TV, Major Ukrainian broadcasting network (Kiev, Ukraine)

Systems administrator, IT Department

Led the local technical support team consisting of 2 engineers and 1 technician.

Was responsible for reliable work of IT infrastructure.

Oversaw system administration, hardware monitoring, management, upgrade and repairs.

Performed major hardware upgrades and maintenance of TV news truck.

Provided end-user support for Definity PBX phone system.

Was responsible for creating cost effective hardware solutions for company needs.

Assisted Finance department with analysis of Computer inventory throughout the company.

Provided direct support for 200+ users.

Network administrator, IT Department

Led a server room upgrade project which increased server room rack capacity by a factor of 3, included retirement of Tektronix newsroom system and migration to fully digital tape-free broadcasting technology. Successful execution of this project required extensive planning and coordinating the work of computer, electrical and HVAC engineers. The project also included installation of APC InfraStruXure UPS system, upgrade of network equipment and cabling. The entire upgrade was performed during regular 12 hour maintenance window. Provided complete documentation at the end of project.

Performed system administration tasks (managing user profiles and shares, file/data permissions, monitoring system performance).

Installed, configured and troubleshot Microsoft client and server operating systems, office software, graphic and video editing workstations, network equipment and peripherals.

Specified hardware and software combinations to allow maximum efficiency of computer graphic designers.

Was responsible for day-to-day 24x7 operations of help desk personnel supporting 800+ users in a Microsoft Windows environment.

Trained new helpdesk staff.

Trained over 200 new employees on use of Microsoft Office products and other software.

Created a lot of illustrated task-oriented how-to documents.

Technical Support specialist, IT Department

Worked as a member of helpdesk team.

Participated in development of the network infrastructure to support company growth. Installed and configured Windows based servers, desktops, laptops, PDA’s, Video & Graphics devices, network equipment, printers and other peripheral devices.

Performed hardware diagnostics, troubleshooting and repairs.

Trained helpdesk staff.

Performed system administration, management and monitoring of Tektronix NewStar/EditStar newsroom system.

Performed maintenance of all of company s electronic equipment including troubleshooting and repair of all PCs, phones, copiers, printers and fax machines.

Trained employees in various computer related topics.

Routinely migrated users to the new hardware (approx. 500 users per year).

Created boot images for unattended Windows installs in order to minimize administration efforts.

Configured Network TCP/IP printers.

Maintained and managed entire hardware structure of Ethernet/Intranet network including Cisco, D-Link, 3Com routers, switches and hubs as well as all CAT-5 cabling and RJ-45 ports.

Was responsible for virus and malware protection.

01/ 2000 -05/2000 Electrical Power Solutions LLC (Kiev, Ukraine)

Network Administrator

Designed and implemented local area network for the company.

Evaluated customer's hardware and software needs and proposed solutions for those needs. After the initial implementation was responsible for administering Microsoft Windows network infrastructure, configuring internet access, mail clients, office software and peripheral devices.

Provided user support and training.

09/1997-03/1998 Pryzma-13, LLC (Kiev, Ukraine)

PC Technician

Managed LAN in the office.

Installed operating systems and office software.

Installed, configured and maintained peripheral devices.

08/1987-09/1989 Research Lab of the Academy of Sciences (Kiev, Ukraine)

Design Technician

Designed circuit boards and assembled experimental digital and analog electronic devices and electronic circuits according to the diagram.

Provided technical documentation.

Created technical blueprints.

Education:

1997 National Technical University of Ukraine (Kiev, Ukraine)

MS (Computer Science and Applied Mathematics)

2000-2010 Various conferences and trainings in software and hardware maintenance, troubleshooting and installation, including MCP certification classes such as

270 Installing, Configuring, and Administering Microsoft Windows XP

290 Managing and Maintaining a Microsoft Windows Server 2003 Environment (AD, DNS, WINS, DHCP).

References Available upon Request

US Employment Authorized (Permanent Resident). Will Consider Relocation

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