Customer Service Sales

SUMMARY

**** ******** ** ********** ** Wisconsin – Milwaukee with degrees in Actuarial Science and Economics. Graduated with a GPA of 3.19 overall and an economics GPA of 3.47 out of a possible 4.0. Made Deans Honor List for last semester as full-time student. I am a critical thinker with strong background in analytics, mathematics and problem solving. Well-versed in probability, financial mathematics and financial principles. Currently pursuing ASA designation. Passed SOA Exam FM May 2011 and studying for Exam P May 2012. I pride myself on my ability to multi-task and learn new tasks quickly as I’ve demonstrated in previous opportunities. I was given the opportunity to work for a freight logistics company for which I had no experience of any kind. Within 6 months I became a dependable asset and night operations team lead.

Strengths:

Analytical, Economics, Dependable, Detail-oreintated, Mathematics, Multi-tasking, Efficient, Positive Attitude, Problem Solver, Dedicated, Communication, and Dynamic.

Courses of Interest:

Economic Forecasting Methods, Theory of Interest, Time Series Analysis, and Regression Analysis.

Computer Skills:

Microsoft Office Suite with strong focus on Excel. Understanding of C++. Use of MiniTab, Eviews, GRETL, and SAS for statistical analysis. Worked with Aitrak, a GUI program, to track shipments.

WORK EXPERIENCE

Pilot Freight Services, Oak Creek, WI (Aug 2009 – Present)

A global freight forwarding logistics company with a strong focus on customer service.

Customer service specialist of successful, fast pace and high stress logistics company with strict deadlines for large organizations. Work closely with specific customers to ensure superior service and customer relations. Also help maintain nightly operations to keep team members’ work balanced and continuous . Process domestic and international shipments using various freight carriers. Track and pull inventory of warehoused parts. Handle detail-oriented daily data-entry with Airtrak, a computer based program. Track and route freight, schedule pick-ups and deliveries and quickly solve or avoid issues based on customer needs. Work with financing/accounting department to handle pricing, rating and billing of shipments. Drive to make late pick-ups or deliveries when needed or any other odd job that needs to be done. Communicate with day operations, supervisors and owner to keep the business flowing smoothly. With no previous knowledge of any kind of logistics, became night operations lead after first 6 months.

Milwaukee County Parks, South Milwaukee, WI

Park Worker III (May 2003 – August 2009)

In charge of operations of boat launch facility. Work with customers and sell daily and seasonal boat launch passes. Maintain daily sales log to track sales. Operate cash register and file daily cash reports. Maintain park by landscaping and keeping up with overall cleanliness. Work closely with public safety services to ensure park safety.

ACTIVITES

Participant in UWM club tennis team (2007-2009)

Board member of UWM club tennis team (2008-2009)

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